Scammed
Okay so where do I even begin.
- I ordered several items from panda mart on foodpanda, they made two hour delay in delivery, delivered the wrong product to me (sent a product im allergic to)
- I proceed to make a complaint through support requests and help centre. They claimed to resolve the issue in 24-48hrs. Took them over four days to respond.
- They sent an email stating they had refunded me for the wrong item. I open the app. Says session expired. I try to log in again with the same email I always use. Says account newly created. All order history was wiped out. No refund was added to my account. Foodpanda suspiciously deleted my account right after sending me the refund email.
- I ask for help again through help centre. They say they can’t help and then end my chat.
- I ask for help again through their Facebook. They ghosted me.
- Foodpanda refuses to investigate further and refuses to return my money back.
I’m so done. If anyone can help with legal actions please help. I can’t believe how awful this company is. I was a loyal user of this app for several years. I’m so heartbroken now, they scammed and took my money. Didn’t even do a re delivery. And deleted my account without warning.
- I ordered several items from panda mart on foodpanda, they made two hour delay in delivery, delivered the wrong product to me (sent a product im allergic to)
- I proceed to make a complaint through support requests and help centre. They claimed to resolve the issue in 24-48hrs. Took them over four days to respond.
- They sent an email stating they had refunded me for the wrong item. I open the app. Says session expired. I try to log in again with the same email I always use. Says account newly created. All order history was wiped out. No refund was added to my account. Foodpanda suspiciously deleted my account right after sending me the refund email.
- I ask for help again through help centre. They say they can’t help and then end my chat.
- I ask for help again through their Facebook. They ghosted me.
- Foodpanda refuses to investigate further and refuses to return my money back.
I’m so done. If anyone can help with legal actions please help. I can’t believe how awful this company is. I was a loyal user of this app for several years. I’m so heartbroken now, they scammed and took my money. Didn’t even do a re delivery. And deleted my account without warning.
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Scam company
They will give you run around, wont deliver then ban you for cancelling 2 hour late order lol
Use grab instead
Terrible customer service. Overpriced delivery. Lack of food options. Use grab instead, much better customer service!
Good App Poor Customer Seevice
Ordered food which was not packaged properly. This resulted in items being spilt upon arrival.
They don’t have a proper escalation process and aren’t helpful when it comes to refunds with proof. I provided pictures of spilt food and no response beyond a generic copy/paste message. They claimed to have investigated the issue but never contacted me.
Use the app but be prepared to suffer when a restaurant messes up. Uber eats is superior in this regard.
They don’t have a proper escalation process and aren’t helpful when it comes to refunds with proof. I provided pictures of spilt food and no response beyond a generic copy/paste message. They claimed to have investigated the issue but never contacted me.
Use the app but be prepared to suffer when a restaurant messes up. Uber eats is superior in this regard.
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Technical glitch or not maintaining standard?
I placed an order from BFC on 6th October when they charged my bank the app showed payment failure but I was charged. That’s not it, I though maybe the app is right so I ordered again and then found that I was charged both times. When I claimed my refund from help centre they said it will be refunded to the same payment system and now it is 6th day where they gave words a customer care officer/agent would contact me to assure my refund. It didn’t happen yet. This is the exact reason why I stopped ordering online from Hungrynaki. Same standard is here now. What a shame!
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Just keep a stable update. Jeez
What is wrong with you guys. Just choose a stable update that works nicely. You keep changing app layouts. It lags either way
Response from developer
We apologise for the issues you've faced with our app. We recognise that updates can be frustrating, and we appreciate your patience as we strive to improve. Your feedback is important to us, and we're committed to enhancing your experience.
Shocking Customer Service and Unlawful Practices
I am utterly appalled by my experience with HungryPanda. Not only did they fail to deliver on basic expectations, but their customer service is completely incompetent and unresponsive. Despite being fully entitled to a refund, they have illegally denied my claim without valid reason or explanation.
Attempts to resolve this have been met with nothing but excuses and stonewalling from their so-called “support” team. Their practices are not only unprofessional but border on fraudulent. I’ve had to escalate the matter to the Anti-Online Scam Operation Centre, the Thai Tourist Police, and Apple Watchdog to ensure other consumers are protected from this deceptive company.
I strongly advise anyone considering using HungryPanda to steer clear. Their disregard for consumer rights is disgraceful, and their failure to uphold basic business ethics is nothing short of shocking. Avoid at all costs unless you enjoy being cheated and ignored.
Attempts to resolve this have been met with nothing but excuses and stonewalling from their so-called “support” team. Their practices are not only unprofessional but border on fraudulent. I’ve had to escalate the matter to the Anti-Online Scam Operation Centre, the Thai Tourist Police, and Apple Watchdog to ensure other consumers are protected from this deceptive company.
I strongly advise anyone considering using HungryPanda to steer clear. Their disregard for consumer rights is disgraceful, and their failure to uphold basic business ethics is nothing short of shocking. Avoid at all costs unless you enjoy being cheated and ignored.
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Response from developer
Thank you for sharing your thoughts. I’m sorry to hear about your experience, but it seems there may have been some confusion, as our company is not directly associated with HungryPanda. We strive to maintain a positive environment and appreciate your feedback. If there’s anything else I can assist you with or clarify, please feel free to reach out.
Aaaa
Excellent service
Response from developer
Thank you for your kind feedback! We are committed to improving our services and delivering the best experience for you.
Fraudulent Riders & Scammers
As a long time food Panda customer, I had well documented experiences of Food Panda Riders trying to scam customers by either stealing or eating the food they are meant to deliver to the customer, and then when you want to check the delivery box in front of them they don’t let you, and when you insist on opening it in front of them, and you see half your order has either been eaten by the rider or being stolen, the rider will become aggressive, abusive, will start harassing the customer and their family, and will start to threaten money, a criminal act. And when you attempt to report it to the Food Panda management through the app, they don’t even register your complaint, and it’s like you are speaking to a computer, the agent don’t even read such a serious complaint of driver harassment.
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Theft. Steal your money and not give what you paid for!
Literally the worst food app you can possibly get. I was so excited to be using this app until they were extremely unhelpful when I didn't receive half of my order and would not process a reimbursement for the missing item. I have tried to contact them multiple times and they would not help me at all in giving me a reason. So basically you you're food is cold, wrong, or missing item/s they will not help you out and it is basically your fault! I do not recommend this app sorry.
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