New employee can’t log in
I used my gov email… was asked security questions I never created! This is my first time accessing this app. Then I tried a random email, same thing! The 833 number is not in service. This is past scam for me and I can just pay my health bills on my own.
Help getting a new password
Thank you Izzy! You were my Angel tonight! Thank you
Terrible app and rude customer support
The app is junk and the company expects you to navigate the responses in the app when they deniy you recipt submission. The pages dont line and are very hard to follow.
You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.
You can't down load the their mesages or respond or will they email you or send you what the are asking for in writing. They will hold your money hostsge if they refuse your submission paper work and as I said they refuse to send you what they want in writing and hide behind HIPPA. I was hung up 2 twice by a supervisor and no supervisor would come to the phone. Terrible company and would not recomend.
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Terrible… just terrible
I’ve never seen a business fail so badly at basic customer service. I’d rate negative stars or zero if I was allowed the app is horrible and the company requires you to use it or they “accidentally” loose your receipts. They also freeze your account for absolutely no reason; obviously it’s just trying to force you to spend less in the hopes that they can keep the remainder. I hope they go out of business and my employer goes with a decent servicer.
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App is bad. Company is bad.
App layout is terrible. You can’t read the secure messages well. They are formatted for a desktop. Maneuvering the app isn’t smooth either.
ASI Flex customer service is also extremely rude, impatient and terrible to deal with. Over the years, I have never had a good experience with a single person there.
ASI Flex customer service is also extremely rude, impatient and terrible to deal with. Over the years, I have never had a good experience with a single person there.
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Worst app I’m forced to use
App seems specifically designed to make it as hard as possible to get your flex money back. Password managers don’t work with the terrible login page. No face-id support. Can’t select multiple images at once when uploading receipts. Just flat awful. Developers should feel bad.
Mileage/medical mix up
I used to love this app but now when I choose medical account and then fill in all the info it says that it is a mileage form even though that wasn’t even a choice and I chose medical.
Outdated
The ui is atrocious. I feel like I’m using an iPhone 2 app. It’s incredibly small buttons and text on 15 Pro Max. I need to log in every time I open the app instead of it being automatic. It works but barely.
Easy peezy
Super easy to use. Processed my claim in just 2 hours!
Accessibility issue in ASI mobile app
The app is difficult to unusable for a blind user. Text boxes for dates are not managable. They seem to auto-populate. Corrections do not stick. There is no other apparent way to fill in a service date. I am a Voiceover user trying to add a service to a claim. Since government uses ASI Flex services, there is an obligation on the part of the developer to make the app accessible for all users
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