Absolutely Terrible
App is seemingly designed to make it more difficult to submit for reimbursement. No option to save login or use face-I’d for login. Can’t browse for files contained in the files app (only camera roll). UI/UX are a clear after thought, assuming any thought at all was put into it. It’s 2022 guys….hire a developer and a designer and get this right. In its current state it’s a disservice to any customer forced to use it.
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ASI says it all
This app is clunky, not intuitive, and difficult to navigate. Messages do not fit the screen and run outside the app window making it time consuming to read. Not to mention that it looks like a 4th generation photocopy of a RadioShack dot matrix printout. The ASI website is the same so it’s not just the app that needs upgrades! 👎🏻
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Data Specialist
All features worked quite smoothly the first time around. It is quite nice to be able to take care of a claim in the palm of your hand and that it is instantly received! Steve
Clunky UI
No Face ID and graphics for security? I feel like I’m back in 2005. Coming from NaviaBenefts app this app leaves a lot to be desired.
Basic functionality
The app works, but in clunky non-user friendly ways. Login is difficult. Interface looks incredibly basic with no basic dashboard visibility. Their service is actually good, but the experience is subpar.
Solid
Decent enough app. Easy to check my accounts and submit supporting information for claims. I just wish it had fingerprint recognition for the login so I can stop typing in my credentials all the time.
Quick & easy to use!
I was somewhat worried to use this app as there are so many bad reviews but I’ve been submitting claims through it for the past couple months with zero issues. Claims go through smoothly (I get email confirmation) and I’m reimbursed promptly. Really glad I decided to download and use this app!
Most recent UX changes make app less user friendly
I’ve used this app for the last 3-4 years, and have found it easy to use. In one of the recent updates (it’s now DEC 2020, so maybe in AUG/SEPT?) the Date format changed in the claim form and it is not user friendly at all (it does NOT following a US date format, no longer has a calendar drop down pick-select option), and when you try to submit the form, and the date is the issue (ie, you entered it MMDDYYYY instead of YYYYMMDD), it doesn’t tell you that the date formatting is the issue.
I also have had issues, like others have reported, where the claim page will not move on to the next page where I would upload the image of my receipt. I finally gave up and uploaded my claims through the website.
Disappointing since the app, while basic and not flashy, had been working pretty well for so long.
One additional recommendation: remove prior years once they are no longer eligible to submit claims under. It’s so annoying to have the app continue to default to those years when they are no longer valid.
I also have had issues, like others have reported, where the claim page will not move on to the next page where I would upload the image of my receipt. I finally gave up and uploaded my claims through the website.
Disappointing since the app, while basic and not flashy, had been working pretty well for so long.
One additional recommendation: remove prior years once they are no longer eligible to submit claims under. It’s so annoying to have the app continue to default to those years when they are no longer valid.
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Doesn’t work anymore
I have used this for years then all of a sudden it stopped working. Instead of the dates used for service used to be a drop down or selection it just says DD-MM-YY. If I enter dates and all other info and hit next it doesn’t go anywhere. I’ve called them and they say it’s my phone because theirs works. This happened after installing IOS 14 so not sure what’s going on, but deleting app and will just have to use the computer again. The app was convenient but junk now.
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Confusing
Both the app and the website are awful. Once you submit a claim, you can no longer see the details of your claim or anything you’ve submitted. So if you submit 5 claims, but they decide to reimburse you for claim 1,2,5 in one lump sum - you’re left to do math to guess which claims they approved and are paying you for. Good luck if your claims are the same dollar amount. So annoying, I cannot stand submitting claims.
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