Impossible to submit a new claim
The current version (Jan 2020) makes it impossible to submit a new claim. The date entry is from a drop-down menu and the claim is not accepted, giving an error message advising to enter the date in a different format (which is impossible).
Poor Quality
This app is just ok, especially if you like the look of jQuery UI from 2008. It crashes a lot and provides the minimum necessary functionality to file claims and see information. The user experience is clunky and unintuitive, but overall it gets the job done when not crashing.
Suggestion to the company is to try and modernize the application and make it more user friendly and stable.
Suggestion to the company is to try and modernize the application and make it more user friendly and stable.
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Lots of glitches
I have been using this app for several years now...only because I have to. Not a lot of praise for the app, there are a lot of glitches. It is the bare minimum when it comes to user interface.
Absolutely awful
I would give ZERO stars if I could. Unfortunately, the minimum is 1! Can’t log in. Over and over. Used the app in the past with no problem. Submitting claims for reimbursement was easy until 2018. This app has made it a nightmare. Unfortunately, state workers in 2019 get crap service in yet one more area.
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App works well.
I’ve been using the asiflex app for over a year and have never had a problem. It’s a fast and efficient way to submit claims.
Worst app and company!
Worst app and shady company. Every purchase I made was for a medical need and backed up with a receipt. They will block your account if they want more proof that you used your own money to pay for my medical expenses. They still have $84 of mine that I guess I won’t see again. Thought this would be a great way to take a little money from my pay check biweekly to make copays and larger medical bills easier to pay throughout the year.
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I was nervous to use the app
Based on the 1.9 rating, I was nervous to use this app. But I have had no problems with it at all. It’s handy to be able to upload claims from my phone.
So...what happened??
Like the prior reviewer, this app *USED* to be awesome. Since early Feb it either won’t let me log in (endless spinning circle) or it logs me in but tells me I don’t have any available funds. It’s awful enough now that I suggested to my employer that they switch FSA providers.
It’s great...when it works.
I’ve used this app for a while now and it has worked perfectly. Something changed in January and now it is very rare that it will let me log in. I tried to submit a claim last night and was excited that I could log in. When I got to the supporting documentation portion, it froze and wouldn’t let me do anything else. I contacted ASI Flex and was told the problem is on my end, not theirs. Even after I have done everything suggested, it still has issues.
Whatever update was done last year really honked it up. Before I used it this year, I would’ve given it 5 stars. Not anymore.
Whatever update was done last year really honked it up. Before I used it this year, I would’ve given it 5 stars. Not anymore.
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Awesome App
I hesitated to get this app after looking at the reviews, but I love it! It is very simple to follow step by step, exactly as the website, only much faster! I had my funds in less than 24 hours. I can see being able to send in a receipt as soon as I have one! I highly recommend this app!
