Leave a Review Heart of Vegas
Problem
I bought bundle, started playing nice and easy then won about 9 mil but couldnt get it loaded to the balance, so wrote down the problem to guys in HoV with attached screen shot and they came back with automated mail. Its been about a week now I think and no change in the situation.R44.
Developer Response
We're sorry for the issues you had with the Heart of Vegas game. Please contact us through our support link https://support.productmadness.com/hc/en-us/requests/new and provide us as much details so we can further assist you.Emailed coins not received
I get emails saying to click to collect 7million coins, when I click on it, it send me to the app and says “uh-oh but it looks like this link is no longer valid” even tho I received the email that hour!!! Why is this? I would like to get an actual response about this because I did sigh up with the emails to receive free coins and was not delivered what is promised via the emails!!!
Than they have the courage to go ahead and ignore my complaints.
Not only has this game become more difficult to play but it’s ridiculous the amount of coins you get per hour, 10,000 credits, witch gives you one spin on most of the slots and 4 spins on the cheapest game they have Queen of the Nile.
Furthermore there is no way for collecting gifts from friends on the app itself, and no way to get friends through the app if you don’t follow social media.
This app has really gone downhill within the past year.Show lessdiidhvej
Mixed reviews
Although this is one of the best slots apps, there are frequent technical issues. I contacted them about freezings, followed all the recommendations (deleted and reinstalled the app; closed out all others running in background; etc). But I think I figured out a cause: I’m impatient to finish the features, such as hold and spin or free spins. And I usually hit the STOP button. Every time I did it, the game froze and on reopening it, the winnings were gone. So today I decided to let the game run through adding the winnings into the WIN box. Sure enough, the winnings were added to my total.
Tech support has not reinstated my losses due to freezing. Not sure if they even can. Maybe I will follow up again, even though I did everything they asked, including sending screenshots.
The app has added a few extra features, such as box collecting. Fun but completely unpredictable when you get a box. Not unlike other slots games with extra features, like Jackpot Party.
One more thing: The “hourly “ (actually every three hours)free coins are only 30,000. Not much considering most bets are over 50K. The answer is that this app targets Facebook users, and I don’t do Facebook. But those users get 1 million coins when they sign in! The rest of us are nickel and dimed.
If you treat this app with kid gloves, it can be fun. Just don’t put a lot of time or money into it.Show lessScartowner
Heart of Vegas
Can anyone please tell me why I am unable to collect my free coins. Each time I try I get a Facebook page up saying this page is closed.
I’m not even on Facebook never have been never willwacjax
Awful customer service
I have been playing this game for years... and of course for the first time I was playing money dragons and the grand jackpot came up on my bonus... and when it came time to pay out the screen froze... so of course I never received the win coming to me... I contacted the customer service for help and they replied how they would love to help me and could I supply them with all the details.. so I did I even supplied them a screen shot of my win and then I received some generic reply on how to avoid my screen from freezing... I had only been playing the game for maybe 5 minutes when this happen... I have never had any trouble with my game in all the years I’ve been playing... so to me this is a bunch of bs that the one time I have a win over $200,000,000 coming to me the game freezes and doesn’t give me the win... I wouldn’t give this app a dime of your money cuz I know I never will again!Show lessJaallla
Why do I even bother
Your payouts are crap and I’ll know what you will say there the same as the casino but unless you are paying me money back you are just ripping people off. You daily bonus don’t cover most games so with in a few spins your done unless you wait FOREVER to get enough then that’s still gone with in mins. Then you send email offers saying hey come back will give you 5 mil only to do it and nothing and then I say hey this didn’t work oh well those are limited time really 10 mins is limited hmmm just like winning on your game must be limited to. I swear I don’t know who these people are that are winning but pretty sure there bots. This is the last time I ever put you app on my phone and hopefully who ever reads this delete this app and go to a real casino where you can win real money and not spend 30 bucks on digital coins that are worth a fart in the wind.Show lessBsslots
Has its good pieces- better enhancements to their games! Like what I see so far!
I have been slightly disappointed with bonus opportunities and payouts. Generally I wasn't catching a break or even playing to even. Jackpot buy ins are high. However this past few days, I have seen improvement. If they could sustain, that would make a great game! You shouldn't have to have Facebook to play
Addendum. The max bet button is right by the spin button. Good for them, bad for player. You can wipe out your bank in a spin or two. Poor. Sent email 4 help when I hit a big win and the game froze and did not give me credit. I won't waste my money on buying any more chips here. Overall there are better games out there. And since I don't use Facebook, apparently I am not worth the fix.Show lessJammerXX
Developer Response
We heard you are low on coins. Why not visit our Facebook page to collect some free coins on us? https://www.facebook.com/HeartofVegas/Wicked
A great little program many fun days playing this while I am at work and waiting for a customer to come to my bar for a drink
Cheers
Nigelnigel-oldale
Heart of Vegas
While waiting for the update to complete I read some previous reviews and was surprised to find that others feel the same as Ido about this app. The coin package are outrageously priced compared to other apps and other Aristocrat apps. The reward bonuses are a joke hardly covers the minimum bets on most of the games. The game payout returns are awful out of all of the games I play this is the only one that requires multiple coin purchases for me to continue playing. I spent as much money on this app as I did in the real casino last year with no chance of getting it back. Also we’re bombarded with purchase pop ups which are very annoying. The games are fun but the money making aspect isn’t and takes advantage of retired people like me that like playing as an enjoyable pastime. Please as a courtesy to your loyal patrons rectify this issue.Show lessDissapointed Gamer Too
Love love love it!
Exciting and thrilling. The reels can get real tight sometimes, but mix it up with different games and it's a blast!! Add more 4 reel games and sticky wilds game. I've paid plenty to this game and would like the opportunity to play more when I don't have to pay and can actually win daily bonuses that actually give you a chance to hit some bonuses. If I don't pay, I have to play for weeks for only like a couple minutes at a time cause it's so hard to even make enough coins to enjoy the game for a while. Bigger daily bonus please. But I love this game even though some of the games are ALWAYS losers. Mix it up get rid of some like Shaman and Nutcracker and add more like More Chili, More Hearts and Miss Kitty. I'm done paying for chips for now. But I'll keep playing with the little daily bonuses hoping to win.Show lessWayraddad
