ALL ENTRIES GONE
I’ve used this app for many years, so literally EVERY SINGLE password I have has been logged in it over the course of this time (probably 8 years). Well, recently logged into it and every single entry is GONE!
My rating not based on the use of this app because it has been extremely helpful, however it is a reflection of the customer service (or lack there of). I have reached out multiple times to speak to someone about getting my information back and no one has responded, so now I have to go through all of my accounts and log my information again, but I will not be doing it in this app for fear that this will happen again and I will have no recourse or assistance from customer service. SO BEWARE! IF YOU HAVE QUESTIONS OR LOSE YOUR INFO USING THIS APP, DON’T SAY I DIDN’T WARN YOU!
My rating not based on the use of this app because it has been extremely helpful, however it is a reflection of the customer service (or lack there of). I have reached out multiple times to speak to someone about getting my information back and no one has responded, so now I have to go through all of my accounts and log my information again, but I will not be doing it in this app for fear that this will happen again and I will have no recourse or assistance from customer service. SO BEWARE! IF YOU HAVE QUESTIONS OR LOSE YOUR INFO USING THIS APP, DON’T SAY I DIDN’T WARN YOU!
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Easy use
Simply easy and clean
Password manager
Actually think it is for free and you download it for free isn’t well I don’t mind I’m not complaining what I was actually saying is I start using it and I have to pay for it and in which it cost me £35 for the license it is so brilliant app a while over and over again if I had to but now I’ve got it for ever it’s a lot better a simple app to use
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Extremely Dissapointed
The app works well, I was very happy with it UNTIL I CHANGED PHONES.
If you ever need to upgrade phones, it is a disaster.
They claim to be able to send an email which is encrypted to your email. I have tried to set this up over and over again. But I get no email with the encrypted file for my other phone.
I have sent 2 emails (a month apart to help) and gotten NO reply)
It’s seriously annoying having to go to my old phone to get my passwords. This is not helpful and I’m dreading having to set up all my passwords one at a time in this app. (I own it, I paid for it outright years ago). But now I’m thinking of changing.
My hope is that someone reaches out to me and can help me. Maybe they read these reviews, but right now I’m mad, it’s ridiculous to have such lousy customer support over a feature that is EXTREMELY IMPORTANT).
So if you plan to have the same phone forever, it will be great, but if you plan to get an upgrade at some point t (ahem WVERYBODY) your data does NOT transfer to your new device.
If you ever need to upgrade phones, it is a disaster.
They claim to be able to send an email which is encrypted to your email. I have tried to set this up over and over again. But I get no email with the encrypted file for my other phone.
I have sent 2 emails (a month apart to help) and gotten NO reply)
It’s seriously annoying having to go to my old phone to get my passwords. This is not helpful and I’m dreading having to set up all my passwords one at a time in this app. (I own it, I paid for it outright years ago). But now I’m thinking of changing.
My hope is that someone reaches out to me and can help me. Maybe they read these reviews, but right now I’m mad, it’s ridiculous to have such lousy customer support over a feature that is EXTREMELY IMPORTANT).
So if you plan to have the same phone forever, it will be great, but if you plan to get an upgrade at some point t (ahem WVERYBODY) your data does NOT transfer to your new device.
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customer service won’t reply, app won’t transfer data from one device to other
Downloaded the app on my iPhone. But it’s easier to enter into my iPad due to keyboard. After three entrees the free app became $39 for unlimited data. Since it seemed what I needed I upgraded on my iPad. With every other app I have auch thing transfers to my phone so do all the entries. I enter about 93 passwords. It was easy to enter. Next day I needed on while on the go. Don’t carry my iPad around ever. So I wanted to look it up on my phone. Imagine my surprise when that was neither upgraded on there and it was totally empty no entree at all. After some research discovered I had to export from my iPad. So I did that, iPad sent and email with a link. I then tried to open that email and press the link on my phone where I needed the data to download. The link just takes me to the App Store to the app again. I press open and it goes into the app but nothing downloading into my phone app. The only important button just says you need to email it from the device it’s on then press the link and magically it’s supposed to download. Well it DOESN’T! Customer service has not replied to any of my massages (2). Now I have a useless $39 app on my iPhone plus I spend quite some time trying to fix it. I am very frustrated at this point.
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SCAM. SCAM. SCAM.
tldr: passable wants you to upload your passwords to them by EMAILING them to passable.
warning: do not do this.
to apple: why bother playing gatekeeper to apps in your app store if you allow blatant scams like this passible app?
to everyone: i downloaded free passable app. it had two buttons: export & import. i clicked import. was directed to their pay screen. $3.99 for one month seemed worth it to be able to import my 300 accounts. paid it. taken to account home screen. no more import button to be found. searched help section for 'import'. they explained they didn't allow import at this time. W T F.
so i email customer service asking about import.
passable response, word for word:
Please set your email into apple's native mail app, this is the icon: [image of apple mail icon]
my response:
what does your answer have to do with my question?
passable response:
You can import data via email, it has to be set into the Apple native mail app.
apple: tune up. rip steve.
warning: do not do this.
to apple: why bother playing gatekeeper to apps in your app store if you allow blatant scams like this passible app?
to everyone: i downloaded free passable app. it had two buttons: export & import. i clicked import. was directed to their pay screen. $3.99 for one month seemed worth it to be able to import my 300 accounts. paid it. taken to account home screen. no more import button to be found. searched help section for 'import'. they explained they didn't allow import at this time. W T F.
so i email customer service asking about import.
passable response, word for word:
Please set your email into apple's native mail app, this is the icon: [image of apple mail icon]
my response:
what does your answer have to do with my question?
passable response:
You can import data via email, it has to be set into the Apple native mail app.
apple: tune up. rip steve.
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Perfect Functionality
I've never written a review for an app, because I've never really cared enough to do so. BUT, this app has been a go to app for me for years now. I would never delete it. It's so well laid out, easy to to use, and useful. It just makes sense. There's no clutter. It does exactly what I need, and is organized in a way that makes your password super easy to find. I've never felt a need to look for another password app. This one is perfect.
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Update on my review
I've had this app for years and loved it. But ever since I upgraded my iPad Air 2 to the latest version, I'm finding out now that the import/ export feature is disabled! So now I'm unable to sync my devices unless I pay the subscription. I don't mind paying if its a good and reliable app but the prices are outrageous. Uhhhh!!!
Time to look for another app!
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Love the app so I'm giving it 5 stars. It does what it says it does 98% of the time. When it cannot connect to the site, I noticed that it's to the bank sites because of the double security that the bank requires which I totally do not mind. Security is top priority. I love the app too because all the info like the site name, user ID, password and notes are listed. So it is now my database for all my passwords.
Time to look for another app!
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Love the app so I'm giving it 5 stars. It does what it says it does 98% of the time. When it cannot connect to the site, I noticed that it's to the bank sites because of the double security that the bank requires which I totally do not mind. Security is top priority. I love the app too because all the info like the site name, user ID, password and notes are listed. So it is now my database for all my passwords.
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Best App Ever
This is my new favorite app. It is exactly what I’m looking for. I downloaded it no more then two minutes ago after looking through the App Store for a password holding app. My favorite part about this app is how few buttons there are. It does exactly what I want it to do and no more. It doesn’t have tons of extra features that you would never use anyway. It stores my passwords in a nice list and when you click on one it simply shows you your user name and passwords and any notes you wrote. I hate when my apps are so cluttered with so many features that I never use. This app is so sleek and perfect. Get this app!
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NOT SECURE- DO NOT PUT YOUR INFO IN THIS APP
I’ve had this app for about a week. I was excited to download it so that I could finally keep all of my passwords straight, and I realized after entering three accounts and passwords for “safekeeping” that I would have to pay to enter a fourth and beyond, so I quickly went to the App Store and found another app to download that would allow more storage for free. I should have deleted my information from this app immediately because I had my Netflix information stored in this app only (not the second I downloaded), and my account was hacked yesterday. I’ve never in my life been hacked, so I know it was from this insecure app. Do not trust it, beware!!!
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