Outstanding
I have been using Keeper for over 10 years. In all 10 years I have never had an issue. Every time I used Keepers I thought it was the best app designed. Especially for people like me that cant remember a password.
Life was good until it wasn’t.
I changed email, changed wifi, did not have my password for Keepers and I got locked out. This is and was my biggest nightmare. However I’m happy to say that keeper’s kept on asking questions to verify I was the owner. When there was still a doubt and I was desperate I gave them my number and asked for a manager to call me. The next morning I got a call from a manager that was able to verify that I was the owner. She walked me through changing my email, and passwords. I got my keepers back and I’m good to go. After a horrible 2 days. I have to say that they have an EXCEPTIONAL support service and outstanding app. I have told many friends about this app now I can’t say enough good things about them. Don’t think about it. Get it. It’s worth every cent. Thank you Keeper.Read this before you purchase!!!
I’ve been a customer (a paying customer, not the free version) of Keeper for 8 years. I had over 600 passwords in their app. I changed phones, cleared the old one out and shipped it off to later find out that Face ID didn’t work on the new phone first time when I opened Keeper. It needed the password, which I never used and was conveniently stored in the keeper app. I sent inquiry to customer service and they responded that if I didn’t have the master password and the 24 word phrase, I would have to delete the app and reinstall which would delete all of my data. I called them 10 times today over 8 hours and they never bothered to respond. Not only have I lost 600 passwords, I’ll have to file with my credit card company to cancel my subscription because I can’t even get in the app to do that. Customer service is deplorable to not even respond to a long term customer. If you are worried about losing your data, just know it can happen very easily and they aren’t going to help you. I’ll be filing with the BBB and every other entity to ensure everyone knows how bad their service is.Cost is a hard pill to swallow, but the app is solid
I’ve been using the app for years almost since the beginning and way before they could afford advertising billboards all over the Southern California. The app does work VERY well and is very easy to use. Anyone could figure it out. I highly recommend it so please know if your reading this my complaint is how expensive it has become.
With that being said each passing year I feel like the price is practically doubling and I’m using none of the new added features. Not that I don’t want to, but I don’t need them. As the price keeps going up each year, free and close to free apps that do similar things are hot on the tail. It seems like the app is trending towards company employee solutions and moving away from the regular individual user who doesn’t want to use Apple passwords. That’s fine if the business model is changing, but please consider having a “going back in time” stripped down KISS password app with just the user name and password only and I’d be happy. Like most all companies everywhere we all are entering treacherous times and trimming the fat is now necessary.