Italo User Reviews

Italo S.p.A.

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No apple pay and no automatic recognition of credit card

The app is nice and easy but would be great to have two preferred credit card (one business and one personal) and/or have apple pay as payment method.
Also the credit card form is not recognised as such so you cannot use the stored cards on iphone. You have to input manually

Againa

2 months ago

Software bugs

If the card payment is not accepted on the first try, e.g. because of a security check, and then we try to book the same route, same name, your app says we already booked that ticket and won’t let us book it

MLcy….!

3 months ago

Italo

Easy to use very comfortable economy seats

FROGGYGIRL!!!

3 months ago

Annoying

I have purchased a few trips with this train company. My setting is in English language but still I get notifications in Italian. Hello???

Mehran8

4 months ago

Charges my credit card 12 times and didn’t issue the ticket!

See above

A.S. Edel

4 months ago

Get economy NOT business class

Visiting Italy I was so excited to ride the high speed train & get all the perks listed for business or “premier” class. It was a waste of money, unfortunately. I got 1 snack & 1 tiny cup of black coffee w/ no sugar or creamer offered. After that the lady that served us disappeared the rest of the ride. The bathrooms were a bit dirty. There was trash (cups) on the seats from the previous train ride. & last but not least there wasn’t any WiFi! I didn’t have a SIM card or phone number (I was a tourist) & Italo would not allow me access to the WiFi. The entire experience was pretty disappointing.

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Italo business not so great.

5 months ago

Really dismal

I cannot see previously purchased tickets bought through the app. I’m trying to buy a ticket now and 5 attempts later I’m still waiting for the processing to go through. I only hope I’m not charged for 5 tickets at some stage. Rather don’t have an app than give false hope than this one.

Allymue

7 months ago

Response from developer

Dear Customer, In order for us to verify your claim, please send us your contact information, such as email, customer code and the tickets you are trying to purchase to the email address ntvspa@gmail.com We will perform a check and contact you as soon as possible. Best regards, Italo

Doesn’t accept Discover credit card

Why it doesn’t accept discover credit card?

theR3alWeeZ4rd

8 months ago

Delay compensation cannot be claimed through app

Don’t waste your time and money on Italo! Use trenitalia instead. One of my Italo trains were delayed for 3 hours. I was hoping to file a claim for delay compensation, but the process is confusing, lengthy, and cannot be done on the app. It was so easy with Trenitalia! I will not use Italo again next time I visit Italy.

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Y.H. L

8 months ago

Response from developer

Dear Y.H. L, We apologize for any inconvenience caused by the delay during your recent trip with us. Italo has a streamlined process in place to address such situations. If a delay exceeds 60 minutes, our policy ensures automatic compensation. Typically, you can expect payments to be processed within 30 days. Should you have any further questions, please have a look at our support pages https://www.italotreno.com/en/support-contacts/faq?faqID={55EC1F25-02DB-47FD-8E15-034AFA3A9B68} Best regards, Italo