I’ve paid for the ticket but due to the a technical bug the ticket wasn’t booked. This company has no phone support service . The only option to reach them is e-mail and online chat but they hardly respond to messages. I asked many time for returning back money but got no response.
Developer Response
Hello! We are sorry to hear that you had difficulties when booking your ticket. Our support team works 24/7 and does not leave any request unattended, but now the number of requests is much higher than usual. Unfortunately, it is not always possible to answer everyone immediately. If you have not been contacted yet, please add your request number to your feedback. We will try to help you! These scammers be very careful I bought a ticket two years ago and still expect a refund for a ticket canceled airline are scammers
Developer Response
Good day! We are sorry that you had to cancel your trip. We always try to quickly return funds, however, the timing depends not only on us but also on the carrier as we need to get money from his side. Due to recent events is takes more time than usual. Unfortunately, it is not possible to speed up the airline. We agree that a lot of time has passed and would like to check your situation. Please add your order number, we will try to help you! Tried to make a airline ticket reservation just now and the app wouldn’t let the calendar to show the whole month of September, only first two days. When on the search result page one can go to as far as September 8, 2023, but after that it suggest to choose dates and the calendar hides all but first two days again. Has to get addressed asap, I’m sure you’re losing some business because of this glitch.
Update: customer support responded to my inquiry but I couldn’t sign in into the chat, the app was “waiting for network”… have no idea what it means. So far - can’t even see what they wrote back
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Developer Response
Good day! We are sorry that there were difficulties when making ticket reservation :(. Please make sure you turned off the VPN while using our application. It may affect our service. We recommend you to re-authorize your profile. If the chat remains unavailable, please contact us via support@onetwotrip.com. We will check the situation! So, I requested cancellation, but after 3 days it hasn't been responded to. They told me that all requests are strictly processed in queue before departure. My departure is going to be on 30 of August and today is going to be 28. Can't recommend this service to someone, buy flight tickets on airline websites.
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Developer Response
Good day, Ibakum! We are sorry if our service dissapointed you :( That's right. All requests are processed in order of priority by the date of flight departure. Summer is a peak season, processing times may be extended, but none of requests are left unnoticed. If your request is still unprocessed, please add the order number to the review. We will check the situation and try to help you!I’ve purchased the ticket using OneTwoTrip and haven’t received any confirmation. The customer support was useless as well. They answered me almost 15 days after the date of the purchase saying that “you can find all your bookings under ‘Reservations’ on our website”. No one was even trying to help me solve this issue. Absolutely disappointed.
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Developer Response
Tatiana, good day! We are sorry that our service has disappointed you and would really like to check out the situation you write about in the review. it shouldn't be like this :( Please add your ticket number to the feedback. We'll investigate it and try to change the impression about us. This app should be under sanctions
Developer Response
Good day! Very sorry to hear that :( We really want to check your situation and improve your impression of our service. Please add your order number if there is one, so we could help you, and tell us more about your issue!People be careful.⛔️⛔️⛔️ Paid tickets 4 months ago. After 3 hours, they wrote to them for a refund. And I've been waiting for 4 months and there is no return. What kind of company is such that cannot return $ 1000 in 4 months. This is very similar to cheating. I do not advise you to use this company to buy tickets.
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Developer Response
Good day! Due to recent events, our support is overloaded. We receive thousands of requests every day, unfortunately, it is not possible to quickly help everyone. The timing depends not only on us but also on the carrier as we need to get a refund authorization from his side. Please add your order number, so we could check your refund status!Всегда раньше пользовалась этим приложением , но год назад мне пришлось отменить поездку и оформить возврат. Полгода они не могли сообразить как этот возврат сделать, в итоге (через полгода!) прислали письмо что возврат придет через 5 дней. Деньги на счет не поступили. На мой вопрос почему, ответили что так и не придумали способ как вернуть мне деньги на счет , но когда придумают типа сразу же переведут. Прошло больше года с тех пор. Естественно со мной ни разу не связались и не произвели возврат. Я понимаю что за этот год многим пришлось пересмотреть процесс платежных систем , но для такого бизнеса считаю провалом даже не попытаться решить нашу проблему альтернативным способом (например выдать на сумму возврата поинты или купон на скидку). Они предпочли просто наврать. Очень расстраиваюсь когда так ведут дела. Надеюсь у их конкурентов я с этими проблемами не столкнусь.
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Developer Response
Здравствуйте!
Нам жаль, что процесс возврата затянулся :(
Однако, из-за санкций трансграничные платежи действительно более не проходят, оформить возврат привычным способом стало невозможно.
Мы, как агент, обязаны осуществлять все процедуры по регламенту авиакомпании. Прежний регламент в условиях санкций не применим, а значит нам необходимо получить от перевозчика новые инструкции. Ситуация нестандартная, авиакомпании требуется время, чтобы найти способ возврата средств, который будет работать, несмотря на ограничения. Это действительно может занимать не один месяц.
Однако мы согласны что прошло уже очень много времени, хотим проверить, что сейчас с вашей заявкой! Подскажите, пожалуйста, номер вашего заказа? Попросим коллег из поддержки все детально уточнить!if you want to ruin your holiday - buy tickets from this app.
Sold me tickets for a canceled flight.
The time of the first response of the support service is one and a half months!!!
Refused to deal with the replacement of the ticket according to the option proposed by the airline. Refuse to fix the problem they themselves have created.
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Developer Response
Good day. We are very sorry to hear that you have a negative impression of our service. Our support is still working 24/7 to help each traveler as fast as possible. However, the number of requests we are facing right now is extremely huge, we have not experienced this even during the pandemic. Therefore, to ensure that every traveler receives help in time, all requests for exchange and refund are processed by flight departure date. We've checked the information regarding your order, and we see that our colleagues sent you all detailed information on your tickets via the chat, and also offered you several exchange options available to us. However, exchanges were done without our participation, by contacting the airline directly. In this regard, we no longer have any ability to perform any actions with your reservation. We kindly ask you to wait for our colleagues further answers to your questions via chat.No response from customer service! Lost cheap ticket fare because of them! DO NOT USE them unless you are ready to loose money. Tried to change my ticket 4 days now and zero answers from the customer service. Called their desk, wrote to their chat and their answer was “your request to change ticket is in queue and will be processed when time comes”. Meanwhile I lost the cheap fare. They don’t understand the fact that longer they process the request, more money customer looses as fares get more expensive day by day. And I am so called VIP premium customer. Stoped using them and switched to another agency. Wishing you the same!
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Developer Response
Good day! Due to recent events, our support is overloaded. We receive thousands of requests every day, unfortunately, it is not possible to quickly help everyone. Though, we do understand your disturbance. Please add your order number to the comment, so we could check all the information and tried to help you!
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