Russia’s Leading Online Travel Agency 2019 by World Travel Awards.
Russia’s no. 1 service for booking hotels online. The Ostrovok.ru app enables you to select, compare, and book any of over 2.5 million types of accommodation — hotels, apartments, hostels, guest houses, and campsites — in 220 countries worldwide. We work with global hotel suppliers and tens of thousands of hotels directly, hence we provide low prices and a hotel booking guarantee. Through us, you may book hotels without prepayment.
Ostrovok.ru is the official hotel booking partner of Aeroflot and Pobeda.
Prices
In 40% of cases, prices on Ostrovok.ru are 5-10% lower than the market level. Prices in the mobile app are even more attractive than those on the site.
Filters
Users may select the filters and choose accommodation based on a large number of parameters: type, location, cost, size of the discount, payment type (online or in the hotel), whether there is a kitchen, balcony, etc. We do everything to ensure our clients receive full information about the hotel in order to help them decide.
Payment
Various ways to pay: online, upon arrival at the hotel, by card and Apple Pay, as well as with loyalty program points.
Online voucher
Booking confirmation is available in the app even when you are offline.
Support service
Our support service is open 24/7. Calls via the mobile app are free even when users are in roaming.
Chat
You may chat with our support service, which is ready to assist you at any stage of booking or during the hotel stay.
Maps
Convenient maps that enable you to set a route to the hotel directly from the app.
Hotel ratings
Hotel ratings based on reviews from our clients and users in TripAdvisor.
Loyalty program
The status in the loyalty program may provide extra cash back in the form of points for booking hotels, additional discounts, individual priority service, and other privileges. Download the mobile app, and we will immediately award you 400 dreams — i.e. loyalty program points.
We are a hotel booking service where you can quickly and conveniently select, pay for and manage hotel bookings, all for a great price. Book hotels on Ostrovok.ru and go on holiday the way you always dreamed of.
Островок отменил мою бронь в день моего заезда в отель. Я узнала об этом в девять вечера стоя в отеле одна в чужом городе. Как помощь, островок предложил скинуть мне на почту другие варианты размещения в городе, а также купон в 300 рублей, который почему-то уменьшился в процессе разбирательства до 150 рублей. С островком вам дадут понять - вы никто и прав у вас нет никаких.
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Response from developer
Ольга, здравствуйте! Здравствуйте! Нам очень жаль, что при заселении у вас возникли проблемы. Приносим извинения от лица отеля и всей команды Островок! Пожалуйста, уточните номер данного бронирования. Можете сделать это, отредактировав отзыв или написав нам на smm@ostrovok.ru. Мы обязательно во всем разберемся и вернемся к вам с предложением компенсации.
