Leave a Review Sharaf DG
Amazing app!!
I depend on ordering from it all the time!!! It beats the hassle of trying to go physically and buy basic stuff!!!UNO this!
Terrible experience
We purchased all our kitchen appliances at Time Square store to be delivered to our new house. We were unpleasantly surprised on the delivery day that only the washing machine was sent which unfortunately was defective and had to go back. Contacting the salesperson, I found that they failed to coordinate, but he assured me that the rest would be delivered altogether in 2 days. After following up on the second day, we were told they were too busy to deliver that day, and we had to wait another day for the cooker to arrive. The worst part was that after the first failure the salesperson not only did not update me, but also stopped answering my calls/texts and left us in the dark.
Also, he had said that we would receive a vacuum cleaner along with the cooker as a compensation for the lack of coordination; what a joke! There was no such a thing at all!Show lessHaleh F.
Developer Response
Hi, we are really sad to see your ratings for our app. Can you please share detailed feedback about the app at support@sharafdg.com? We assure you that we are working hard to provide you with the best experience when it comes to shopping.My HONOR Laptop experience
RECENTLY PURCHASED A HONOR LAPTOP AND IS ONE OF THE BEST decisions I’ve made this year.The Strength PlatForm
Developer Response
Hi, thanks for the 5 star rating. Hope you continue patronizing Sharaf DG.No chAt
Was trying to talk in chat many times and its not workingreemhhujjk
Wonderful telephonic support
Thanks so much to Jabed Alam for his patient support via calls and e-mails as we navigated the online platform to use our vouchers to buy our lovely new coffee machine! Very professional and practical.galaxy pilot YT
Developer Response
Thank you for taking the time to write this review! We are very glad to know about your positive experience with us.Product description
Very poor app, especially in EGYPT; all products have wrong description information. Like Ariston washer & dryer machine has a product discrption of Samsung UHD TV. Sorry to say that; but it’s really miss leeding app
Thank youSharkas A1
Developer Response
Hi, we are really sad to see your ratings for our app. Can you please share detailed feedback about the app at support@sharafdg.com? We assure you that we are working hard to provide you with the best experience when it comes to shopping.Worst customer service ever!
Went there on December 1st to buy a Tv. Had a flow of 10 sales guys trying to upsell everything. Ended up buying few appliances. Today is 23rd of December only 1 item been delivered to us. Took us over 8 attempts and complaints to get our Washing machine delivered. Once it got delivered it was the wrong size - providing we did advice them on the capacity of place.3 different ppl contacted me for replacement and promised delivery on next day, again 3 follow up from my side they told me its not possible as the purchase needed to be done differently!!!. Horrible communication between the team. Last year was same trouble with them. Bought a cooker that had a manufactured default , Sharaf DG refused to assist with the issue I had to file a complaint at DED to get my brand new cooker fixed. Dont buy anything from them you will loose your peace and patience to have a piece of appliance at home.
Ps. We still haven’t received our TVShow lessLayleeyoga
Developer Response
Dear Customer, we are sorry that you feel this way. Please do share your feedback along with your invoice copy and contact details at support@sharafdg.com and our team will reach out to you at the earliestHate the app and the service
Shipping takes 7 days within the same city, the customer service ignore messages, and whether you buy for 50 or 500 they’ll ask for your physical ID card no social distancing at all.MBN80
Developer Response
Hi, we regret to know about your experience in the store, please feel free to share more details at support@sharafdg.com for assistance.Great
GreatDexter.Adi
Worst customer service
Very rude and unprofessional customer serviceRahulGB
