Leave a Review Stock Yards Bank Mobile
It’s okay
The only issue that I deal with is when I make a deposit. My SYBT app will not show the correct deposit/withdrawal in order. So if I look at the app two days after deposit- I expect to see my money but so many times, I see all my withdrawals immediately but the deposits take longer to show up causing me to not have a clear dollar amount in my account. Kentucky Bank did not have this issue, so maybe I was spoiled by getting on my KY Bank app and seeing everything in the exact order and time frame.Show less#my music
Passcode vs Password
App works fine most of the time, and I prefer to use the passcode I setup, however the app sometimes asks me for my email and password randomly. Just wondering if that is by design. I setup a passcode to get quick access to my balance and have to stop and put in my email and password.
Thanks!Eula Beulah
Syb online
Great way to manage accounts with all information in one place. They keep up with security changes and I feel my reactors are safe!VerEpicky
I opened an account 40 + years ago 🤎 SYB
I started with Mike Gootee at Poplar Level Road and when Mike moved back to Corporate we moved our account over to Breckinridge when we moved to Prospect. We now live in Sunny Palm Coast Florida but I still keep my account with SYB.
I only wish there was a way to transfer funds between SYB and our Florida bank😎😎😎Show lessThe Shear Wizard
This app is so hard to use
My bank was purchased by Stock Yards, forcing me to switch to this app. I am seriously considering switching to a bank that lets me lock my card if I’ve temporarily misplaced it like my old app did. Another issue I’ve had is that it took going into the bank, along with help from three employees to figure out how to turn on alerts for transactions over a certain amount.Show lesskarly kimble
Closing accounts
After stockyards bought out Commonwealth Bank I was happy because I thought it would be an upgrade. However, down the street from me at the Highland branch by the Kroger‘s the branch manager was extremely rude in person and would not return phone calls for over two weeks to address the problems we were having. I had a business account which typically had an average balance of $250,000 and personal accounts for myself and my daughter. I have closed them all now except for a checking account which I’m getting ready to close. After repeated long lines inside the bank for mundane transactions and five or six phone calls to a person at their customer service center to get things straightened out I just decided peace of mind means more to me so i moved my business to US Bank …one block away. They are great and immediately put me in contact with a wealth management person who handles my account. This should be a cautionary tale about who businesses want to be their front person because their woman at the Highlands branch failed miserably on multiple occasions in a short period of time and should not be in the position she hold….not even good enough or personal enough to be a teller.Show lessL O'B6
Turning a negative situation into a positive one
In new hire trainings, I can tell that SYB customer service reps role play different situations, because I had been super-frustrated with personnel @ the Shelbyville office some time ago.
SYB will probably never be my primary bank, but my frown has been turned upside down into a slight grin.
Mrs. Tolya L. EllisShow lessTalynn0905
Great mobile app
Sick Yards mobile app is great. It is super easy to use and very user intuitive. All the information you need is at your finger tips. Mobile deposits are easy too.babyboy1225
Works great but feature lacking
Update below: First off, I’ve never had it glitch or not perform as it should. I have my business and personal accounts (8 accounts). This may be a bank issue vs app issue but you have to download another app in order to freeze a lost bank card. Also, tracking spending per card issued is non-existent, unless you download the other app(card-valet). Other than that works great! Used on iPhone XS Max and iPhone 14 Pro Max.
Update: after an update with the app, it would require constant security codes through text. Also, some of my accounts didn’t show up and SYB had to fix it. I believe it to be fixed but they hassle of needed to quickly check accounts was frustrating.Show lessKentucky Nate
SYB App
I’ve worked w/ SYB as my personal bank for the last 20 years. They have always provided excellent service responding promptly to any concern I have. My questions have always been promptly answered. The website is easy & friendly to use.GertO04
