Leave a Review TacomaFIRST 311
Quit way to inform the City of issues
The app is getting better with age. It allows you to snap a photo and identify on a map of problems in the city (e.g., lighting outage, trash, abandoned vehicles). It also allows the user to select from categories so the issue is routed to the proper city department/agency. If the City doesn't know about an issue, they can’t address it.Show lessLil-Rye
Frustrating and difficult/impossible to use
As far as I can tell, the primary purpose of this app is to make it nearly impossible for citizens to request city services. If you manage to negotiate the complex interface, which is far from intuitive, when you've entered all the information and try to submit your request, it will tell you that it can't submit it because you have to either sign in or create an account if you don't have one. It doesn't ask you to do it before you've filled out the request, and if you do it afterward, then you have to start the request process over, since everything you did before has apparently been deleted. At that point you're too angry and disgusted to do it all again, especially since you suspect that if you did, when you reached the end there'd be some new reason why you did it wrong and have to start over. So you give up, and Mission Accomplished: citizen's attempt to request service has been thwarted, meaning city staff has less to do. Don't bother trying to call by phone during business hours, either. The last time I did that I all I got was a recording telling me I have to use the app.Show lessTibi Imperes
A barrier to contacting the city
Problematic and frustrating platform for contacting the city for information, services, requests is a barrier to efficiency.Blarfy!
Know the limitations before downloading!
This company encourages transparency when creating requests, meaning they will default to opening requests with your name and email address displayed for the public to see. You have to tell it to open requests anonymously, and if you forget, your personal information gets blasted out to the world to remain public throughout the set retention period (years and years). You cannot edit your requests to anonymous, nor will any city customer support have the ability to update them because it’s “public” information.
If you still want to dapple in this app, create your account under an alias and alternate email address to get around this massive flaw. Maybe one day SeeClickFix will realize the public records they collect along the way are filled with bad data because of this flaw and allow for complete anonymity, as they should have from the beginning. They know many use fake names because of this and state it on their website, resulting in inaccurate public information. Why they continue to operate this way is beyond logical.Show lessAmerasian26
Can’t submit any request
Every time I try to make a new request I get an error message.KingGeorge1990
PLEASE fix the photos feature!
The photos feature is totally broken! It prompts for a photo as the first step when creating a ticket (doesn’t make sense) but it won’t allow me to upload a photo from my library) or progres unless I select no photo. If I try to add a photo later, same thing, but I have to start my ticket over again.
PLEASE fix this as many other changes to the new app are great!Show lessndhehfhjf
Requests not submitted
Not user friendly at all. After going through all the steps to make a report it’s never actually sent. The list of your requests get stuck loading and you won’t see your request on the list of nearly requests.Candleobra9023
Good idea, poor execution
There is constant street racing in my areas and I don’t want to swamp lines and take away from other emergencies. I also agree with previous comment about the lack of access for people with disabilities.BreezyAsTheWind
Can’t do anything in this app
The app isn’t user friendly. I was unable to accomplish any of the three requests I needed to. The mapping feature doesn’t work properly and gets you stuck so then you have to close app and start all over. Nothing I needed to do through the app was anything I could accomplish. Not at all helpful.KatieJoy16
Poor UI
Let me first say that I’ve found the city is very responsive to requests submitted through the app, so five stars for the city. And five stars to people willing to use the app! This app is so poorly organized, though, that it is a royal pain to try to report anything. It should be overhauled to be linear and clear about the necessary information, and should remember details entered previously in the same session.
Start with requirements first:
- login/register/or submit anonymously
- location of the request (and, if using a mapping interface, ensure that the map crosshairs align to the street address on the backend, currently off by hundreds of feet)
- additional location details
Then the nature of the request:
- category/sub-category
- additional info/description
- take a picture/attach a picture
Then conclude the process:
- “submit” button at the end of the process (Not: scroll back up to the top and click submit, and then decide whether to submit anonymously or to create an account, and then need to re-enter all the previous request details because it forgot the info just entered.)
Additionally, the map showing various requests that have been submitted a) only shows the information sporadically if at all, which doesn’t make it useful, and b) doesn’t have a “back” button to return you to the previous screen.
This is not to say that the app is completely broken, you can still report through it if you are willing to persevere. The functionality is terrible.
The app gets an F. Tacoma, overhaul this thing.Show lessPhil Pfeffercorn
