Pocket Geek® Mobile is your personal tech genius that works behind the scenes to help keep your device secure and running smoothly. It also protects your personal data and content, lets you access your protection plan benefits from one convenient place, and even provides one-tap access to get live support though call or chat.
You’ll feel more empowered to manage your own device with self-service troubleshooting, helpful tips, and built-in protection features. Not to mention the ability to safely back up and restore your valuable information and content. Pocket Geek Mobile offers a broad suite of tools* to optimize your device’s overall health and performance, and protects you and your information.
The Pocket Geek Mobile app provides the tools you need to make the most of your mobile device. And smart solutions to help you thrive in a connected world.
• Avast’s Award-Winning Cybersecurity — Block malware-infected links and fake websites commonly used in phishing attacks.
• Coverage Center — View program features and benefits, check your service fees and deductibles, review your coverage documents and full program details, and file and track a claim. All in one place.
• Live U.S.- Based Tech Support — Enjoy firsthand support from tech pros via chat, call, screen share, or camera share. Access fast solutions to tech challenges. Learn how to set up, connect, and sync your smart home devices.
• Device Diagnostics — Get low battery alerts, and test Wi-Fi and network connection speeds.
• Self-Help Center — Access thousands of device-specific tips, tricks, and step-by-step quick fixes.
• Secure Backup — Securely back up and restore your content with your allotted amount of storage.
*Features not included with your plan will be disabled.
Why Pocket Geek Mobile?
Navigating the ins and outs of a device can be stressful.
Constant security threats
Harmful viruses can infiltrate your device and malware can jeopardize your online safety. You can protect your device and the information it contains against viruses or malware with Pocket Geek Mobile.
Clueless about coverage
If something happens to your device, it’s frustrating when you don’t remember what protection you have, what it covers, and what you need to do next to address the issue and file a claim. With Pocket Geek Mobile, all your important plan details — features and benefits, service fees and deductibles, and policy info — are in one spot.
Complex configurations
Learning about a new device and its inner workings can be daunting. Figuring out how that device can connect and interact with your other devices is just as puzzling. Pocket Geek Mobile lets you talk or chat with a live tech pro. They’ll answer questions about your phone, help you connect and use your phone with other smart devices, and much more.
Keep your device secure and running smoothly with Pocket Geek Mobile.
Can’t get through to anyone, anyone at all with simple questions about coverage. Every company wants to be automated now. That’s great if you have good automation. I get to a prompt that wants me to say and spell my last name, and that was after verifying the last 4 digits of the card on file. But the computer can’t understand me clearly spelling my last name. Then it ends my call. I’ll just cancel, not gonna pay $15 a month for nothing, with zero ability to speak with a live rep. It would be really bad if I had an actual claim to file. You guys gotta get it together.
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Response from developer
We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced?
