Leave a Review TUI Travel Money
Frustrating
Have used this card before and while a bit clunky it was okay. Recently had to replace with new cards due to the old ones expiring. Getting ready to use it again after a break for a couple of years. I can log onto the app and see the remaining balance but can I top up, no. The app isn’t saving the card, the app doesn’t stay open while you go to your backing app to confirm the transaction. Tried with two different cards. I can’t see the cards in the app but if I put in the same card details again, using the same nickname, it states that the nickname is already in use. Even got as far as the banking app saying my transaction was complete only for the TUI app to say it had failed? Probably because in those few seconds the TUI app had logged my out. Come on developers sort out this app.Show lessLotty 20
Don’t get this card
We were advised to get this card for our trip to Mexico In Jalisco and were told that everywhere in the area took card and contactless, 90% of places didn’t take card and the rest the card wasn’t great to pay with as it was hit or miss if it worked. We then have had to withdraw money from a cash machine with the card and it has charged us a ridiculous amount. Just get cash and don’t get a travel card they are pointlessShow lessHedge3365
Oh dear
Can not log in at all, all set up for the phone app and now can not log in at all. Have tried over and over again and no my phone is not auto correcting or auto spacing I am inputting all the correct information but nope can not log in grrrrrr can not even find anywhere to reset user name passwords anything will be going back to the Thomas cook card I think which we used last year with no problems at allShow lessDetroxxx
Does not work.
Thought this was a good idea as I have a daughter who when she see’s cash, plans how it could be spent immediately. Hot he cards, went home, set up account, all good so far. Downloaded the app, skipped the reviews (first mistake), set up password, wasn’t good enough, set up another, went through ok, logged in via the laptop, all good. Tried to log in through the app, no, incorrect credentials, checked the password, still no, then the app lost the servers. Tried again this morning, still incorrect, even tried copying and pasting the details over. Then read reviews, of dear god, someone got stuck abroad when their card stopped working. That’s enough for me. There are issues with this app that most likely won’t be resolved in time for me going away, time to go back to the store and see if I can get the cash. And make sure our daughter doesn’t see it.Show lessKieron jackson
Developer Response
Hi Kieron, I'm so sorry to hear you've had issues. Most of the time when the app doesn't let you log in but the website does, it's because the login details are being entered incorrectly. That's not to say that you are making a mistake, but many mobile phones these days 'auto-space' or 'auto-capitalize' so it could be that your phone is doing this to your password and or username. Both are case sensitive so this would cause an issue. If you'd like to discuss it further however please feel free to call us on 0203 130 0133.Don’t ever
If you have issues with cards expect hours of hassle to gain access to your cash. I had cash taken from then locked into an years old account without my consent. Staff on the phone said they knew what to do, but couldn’t do without in store help. People in store refused to acknowledge it was their issue. I was told by staff, this was my fault for not remembering a years old account.
Most stressful experience I have had for a very long time. Never, ever go near these cards.
In response to the developer comment to this review. I have spent 3 hours talking to your people on the phone, while sitting in the tui stores. Why would I want to endure even more of the same incompetent system.Show lessHagar_uk
Developer Response
I'm so sorry to hear you've had a bad experience. If you would like to discuss it further please feel free to call us on 0203 130 0133.Great!
The app is very useful, topped up twice in GBP to AUD and the app shows you exactly how much you’ll be charged and how much you’ll get in the new currency. The app says it can take up to 48 hours for the money to go through but it was in my account straight away. Very impressed!Hekfkrfidkeksoddk
Developer Response
Thank you for your kind feedback!AVOID
This has made our holiday very stressful. Still on holiday and unable to withdraw or add any money to card. We have tried 9 different ATM and I believe the banks are not recognising the cards. Every time we log into the app it says server is down. If my husband didn’t have his debt card yesterday we would have been stranded in 39 deg heat 20 km from our hotel . My card had over 650 lira on it and was declined at the restaurant and shops too. What was meant to be a memorable anniversary meal you could say it was !!! Now I have to use
My debit card and very unlikely to receive the full amount back on return from my holiday
Feel I have been let down and scammed by Tui.
****AVOID****Show lessTootin69
Developer Response
Hi Tootin69. I’m so sorry to hear that you had issues during your recent holiday. If you would like to discuss it further please feel free to call us on 0203 130 0133.Not impressed. Wouldn’t use again.
I went away for 7 weeks with this card. About 4 weeks in the app stopped letting me top the card up with money, I tried multiple different cards, but no luck. Stuck in Thailand with no money, I was able to get money on it through friends and family kindly topping it up for me from a TUI shop, however that would have been very inconvenient if I had been away for longer for both them and me.
I tried to email the help desk with the email address copied off the help page and the email address didn’t even work!!!!!
Very expensive card to use! In Thailand it was costing me around £7 every time I got cash out of a cash point!!
100% wouldn’t use this card for a longer trip as it is too unreliable.Show lessAXCTEKGJ1245
Developer Response
Hi, I'm so sorry to hear you've had a bad experience. If you would like to discuss it further please feel free to call us on 0203 130 0133.Carlts
Had reservations about this card as usually only take cash. It wasn't until i split my money half on card, half cash that i looked at the app reviews an to be quite frank i babbed myself and thought “the wife's going to kill me!”
I am how ever happy to report it has work spot on in Italy, Rome to be exact. Balance and transactions are updated extremely fast and accurately. 👍🏼Show lessCarlts90
Works flawlessly!
Honestly this card is a godsend! Ignore all the poor reviews, not sure how anyone can have any problems with the card unless you haven't set it up properly. I used a Thompson travel card on my holiday to Dubai and it really helped me keep track on how much I was spending as the app told me instantly. I had also activated the second card which you get and it worked perfectly with no issues at all!
Thank you Thompson for making my holiday experience that whole lot easier!Show lessHarryPeeks
