Leave a Review Luxy
App glitches and support is 👎🏼
This app had great potential. It’s pricey so it limits an audience. The people I connected with the first few days were professional. The app began glitching and support fell short of resolving the issues. The app would freeze up, same profiles were listed as my likes-despite deleting them from possible candidates, part of the black pkg- included perks that never worked. When I contacted support the answer to resolve: restart or log out. (As if we don’t all know and attempt this when all fails) after talking with some of the “likes” they experienced the same kind of glitches within the app- which indicates it’s not human error and obviously out of my control. In the end… I lost several days of my 60 pkg swipes - no fre spins… and an app that worked less than 50% of the time…. For a fee of 100$ 😔not worth it! I reached out several times to customer service.. I see the same generic response each time as others have indicated. There was never any technical support- just the brush off.. did you reset preferences? Did you logout? Did you update the app? All of the things we try ourselves for a quick remedy. You are essentially paying a high fee for little matches, no tech or customer support, and the app encourages lots of in app purchases. Couldn’t be more disappointed.Show lesssucker for the wrong app
Developer Response
Hi there, thanks for using Luxy. We have located this issue. It will get fixed very soon. If you have any further questions, please contact us at support@onluxy.com.Scam
Can not believe there’s a dating app more of a dumpster fire than Tinder but here it is. And the difference is Tinder doesn’t charge as much to screw you. I’m thoroughly convinced that any/all of the positive reviews of from the employees’ moms. I signed up, waited the 24 hours to be vetted. There were some handsome men I could see during those 24 hours but couldn’t connect with them. Decided to finally pay for a one month subscription just to see. BAM!! All those accounts are gone. I had screen shot a few so I would remember to lol them up. F/u with them on IG: two were accounts that were over 4 years old, and one was a guy who had his pics stolen. Then it started glitching on day 3. Thought it was my phone so tried to add app to iPad. Did not accept login credentials, instead it started a new account and I had all new likes- nothing transferred over. Since so many accounts on here are “tech start up geniuses” and “CEOs” you’d think they’d find someone to fix the app. And speaking of likes, I’m not expecting Josh Duhemel on here, but I also wasn’t expecting the 5’, unemployed , 70 yo from India either.
Save your money. I’ll be telling all my friends at the hospital what a rip off this is.Show lessKatie1973
Developer Response
It looks that you have logged in the wrong way and create a new account. If you need any help on navigating our app, feel free to contact our dedicated support.Huge ripoff scam
You can’t do any single thing as a male or female without paying a monumental amount of money to join. And they reel you in with a whole bunch of fake profiles of people who don’t exist. Me and my friends signed up at the same timeAnd we got the exact same copy and paste messages from these people that look like models and actors at the exact same time lol what a joke.Show lesskrlyfo
Developer Response
Hi, thanks for using Luxy! Luxy offers many free easy-to-use features. As a basic member, you are free to message your matches， which is based on mutual likes. And of course you can also choose to upgrade your account to access more advanced features. And to maintain the community quality, we are running an anti-scam system to filter out fake accounts and scammers. If you still encounter any fake account or low-quality profile, please don't hesitate to contact us at support@onluxy.com. Our content team will take immediate investigations into it.Who actually meets people from here?
Ok, having to wait 24 hours to see if your profile is approved is crazy. And in that 24 hours, they say all these people have matched with you or sent messages or a rose. But if the profile isn’t active, then HOW are people matching with you?? It’s a scam to get you to pay $99 per month. Because after 24 hour wait, I was approved. (Without paying the membership fee). And I had no matches or messages waiting for me. Now after 3 days, I only matched with 2 men. I even sent them messages, but received no responses. And lastly, you cannot control distance unless you upgrade to the black membership. So with the free version, I’m “swiping” on profiles all over the world and getting no where. My opinion, if you are truly committed to finding a spouse or sugar daddy, then pay the membership to get full privileges. There are lots of men who claim to be millionaires on this app.Show lessimtrying333
SCAM!!!
UPDATE: Luxy seems to have responded but failed to respond to my initial question which is why is there a double “vouching process” after already having been vouched for by the members of Luxy. A week passed and unfortunately nothing so i just deleted the app. Again…SCAM!!
Got the app FOUR days ago!! Went through the 24hr “vouching” process where members decide if you’re up to par to join the community. Ok that part I kind of get…now my page is PENDING approval from the “Luxy team” mind you this is after my pics & email have been verified. Sorry but I’m not trying to date anyone on the Luxy team so why do i need their approval after I’ve already been accepted by the members, those which i am actually trying to meet and Vice verse. Also location makes no difference on here, I’ve used the app before and changed numbers so i wasn’t able to log in and lost that account but when i did have it i was in NY and all that came up was London based and EU based options. Something tells me that now that I’m in London I’ll be getting NY matches 😒 don’t believe the 5 star ratings…if you actually read the reviews the ratings don’t even match what the reviews are saying.Show lessFranca2021
Bad functionality, complete waste of money
Firstly as an app, it’s clunky. The search engine is very poor, and the app itself doesn’t load well and is slow.
As far as if you were thinking of upgrading, do not.
Even when you pay their exorbitant amounts,
Left swipes count as swipes and you only get very limited swipes per day.
You only get 3 messages per day too, which is absurd.
And the users are all spread all over the world, unless you are not picky at all (which this app claims it only has high profile users), you will not find a match in your area.
It may be useful if you are very rich, don’t care about the app being slow and mostly broken, and want to match with older people and don’t care where they are.
If not, avoid this by a mile.Show lessDanaaa67788
Developer Response
We were aware of this problem and a fix has been implemented. The app works well now. Since Luxy is an exclusive dating platform, not everyone can get into it. For your reference, our average acceptance rate is around 15-25%. In this case, it is possible that there are not enough eligible singles in your area. We do value your opinion and will make a plan to promote our app in Australia.Disabled
My account was disabled without any reason, I basically travel a lot, been to different countries in the past couple of months cause of my line of job , and my location changes each time . Just yesterday I saw that my account has been disabled . I contacted their customer service still no response. Do better pls!!!!!!!Show lessarohaor
Developer Response
Dear Luxy user, thanks for using Luxy. Luxy's audit is very rigorous. For your description, you may have been reported by multiple users (reason: Scam, low-quality or sugar baby). After becoming a Luxyer, for low-quality users, once reported, he/she will be forcibly audited. If the mandatory review fails, you will be blacklisted. Blacklist users cannot match other users and cannot send messages. If you have any questions, please contact us at support@onluxy.com. Hope it helps.Scam
This app is a scam. Once you create your profile it will try at all cost push you to pay premium but does not allow you to delete your profile.
The profile that shows as visitors are phishing so you think they are real but have to pay to talk to them.
I really want to delete my profile from there but they don’t allow, there’s no delete profile option anywhereShow lessfe017892
Developer Response
Dear Luxy user, thanks for using Luxy. Luxy offers many free easy-to-use features. As a basic member, you are free to message your matches， which is based on mutual likes. And of course you can also choose to upgrade your account to access more advanced features. And you’ll be able to delete your account after the 24-hour review process. 1. If your result is "IN", you can go onto the app, find Settings > Account&Security > Disable your account to delete your account. 2. If your result is "OUT", you can find the “DELETE THE ACCOUNT” option on the result page and quit the app. You can also contact us at support@onluxy.com if you need it to be done urgently.Racist
I cannot respond to the app developer so I thought I’d update my review here. I am a black woman that signed up for this app, and there were mostly white and racially ambiguous men in the Metropolitan area. If I expanded my search to other states across the country, I would be more likely to see a Black man. I am not interested in dating someone 14 states away. I signed up for this service at the same time as my white friend who has the same quality pictures and we make the same amount of money, but she was approved for the app and I wasn’t. The only difference between her and I is: race, and I actually have a masters whereas she has a bachelors. The only way I would be able to get on this app is if I pay their fee which is 3x the rate of all other dating apps. There are problems in the design of this app that allows for racial disparities. Don’t waste your time, unless of course, you’re racist, then this app is for you.Show lessKcande07
BEWARE. You’ll have better luck on more affordable dating websites
I did not like how when you first sign up it takes 24 hours to “verify” you yet if you purchase a black member (or platinum subscription) it “verifies” you right away and then you can start using the app.
I mistakingly chose the black membership year subscription which is ~ $500 and not worth the money in the slightest bit!!! I tried to request a refund from support and they said it is not reversible, but I’m going to keep trying.
I recommend buying a month subscription to test out the waters even though that is highly expensive too but way better than $500!
The WORST part about this app is that you can’t set any preferences or distance parameters.
People in my state apparently don’t really use this site so I have people from all over the world and typically people at least 2+ hours away liking my profile but it doesn’t even go anywhere because the distance is crazy. I guess it’s good for people in major cities but even the city I live near isn’t popular I guess on this site.
Therefore if you don’t live in either Boston, NYC, LA, or any other major city do not purchase this.
Other dating websites do the job better and I have had more success on sites such as CMB.
There is nothing special about this dating website either, it’s an over-priced non-user friendly app. I do not recommend.Show lessMichewhatever
