Leave a Review Luxy
Poor business practises ruin the site
This isn’t supposed to be a site whereby women are looking for sugar daddies, but rather a site for women to attract wealth men, and vice versa…. Sadly a few disappointed women looking for sugar daddies can get you blocked from this very expensive site, at the expense of a good person acting with integrity looking for the right partner. FU Luxy!Show lessBigchini
Developer Response
Hi there, thanks for using Luxy. Luxy is the site for people who are looking for serious relationships only. Sugar baby/ daddy will not be allowed on our site. And we will check the database and find those profiles out, and your help on reporting would be highly appreciated. If you find someone who is suspicious, you are free to tap the "Flag" icon at the bottom of this user's profile page to report him/her, and we will take a further investigation. Thanks a lot for your report. In the meantime, you can see more high-quality users under the category of "verified", "hot" and Charmers section. If you have any questions, please contact us at support@onluxy.com. Your Luxy TeamDeceptive pricing
The pricing on this app is deceiving. They offer monthly for $99, 6 months at a monthly rate and 12 months at a $40 something dollar rate. It doesn’t mention that if one signs up for the year $488 is immediately withdrawn from your account! It only moves to the next screen confirming the monthly price NEVER stating the entire years fees will be taken immediately. Leaving the buyer thinking they will be charged a monthly fee only to see the larger fee deducted. They refuse to give me a refund! This is bad business. Also, the matches are mostly people in other states and countries. There are also many sugar baby/daddy red flags all over the place, they say they protect against that yet it’s pervasive throughout the site. Very disappointed with this app.
It is also not easy to cancel the subscription, but since they charge a years fees up front it does give you a year to figure out how to not let them steal your money the next year.Show lessDeceivedinArizona
Fraudulent Prejudice Scammers
Please report this app to the Better Business Bureau, Apple or Google Play and your State Attorney for their fraudulent activity of taking your money and then blocking your IP address. They say it’s due to guidelines on their website but that is a lie to get people reading the reviews to think ALL THESE PEOPLE GIVING ONE STAR DID SOMETHING WRONG. Which is more abuse on top of not accepting people of diverse backgrounds into the app, allowing fake profiles, continuing to use your profile and pictures after they have blocked you from entering your account, having you pay hundreds of dollars for coins/membership then stealing from you by closing your account soon after, allowing their abusive male members to make false claims which they know will get Luxy’s administrators to block your ip (with no proof of claims.) Don’t just give them 1 star, write a short description of their fraudulent activity to the app stores, the BBB and your State Attorney/Consumer Affairs. This needs to stop, I know a large amount of people who have had terrible experiences on this app and they continue their fraudulent activity. At some point they need to be on the news and shut down/sued.Show lessNotThusOneLuxy
Free version is useless
They lead you into paying for the subscription or otherwise your profile is not shown anywhere. First day of downloading it I had 500+ views and 100+ visits of my profile then that number halved and now after 6 days my profile is not shown to almost no one. Swipes are incredibly limited, they keep on sending me messages and pop ups asking me to pay for the subscription. I’ve never paid for any dating app I used, even the super exclusive ones and yet my profile has always been incredibly popular, this one forces you into negative thinking so to take your money.
I understand they need to make money from somewhere but manipulating people who want to find love in this way is despicable. I was thinking of trying it for a bit before taking the paying version now I won’t use it anymore.Show lessPenelope 89
Developer Response
Hi, thanks for using Luxy! Could you please send us your account name by emailing us at support@onluxy.com, as we can't locate the issue by your review? And Luxy offers many free easy-to-use features. As a basic member, you are free to message your matches， which is based on mutual likes. And of course you can also choose to upgrade your account to access more advanced features. For the swipes, BLACK members will get 60 swipes every day while basic members will get 30 swipes. You can purchase swipes with coins if you want more. If you have any problems, feel free to contact us. Your Luxy TeamNo free features, confusing UI
Not the most intuitive UI, app is annoying to use, there are constant pop ups asking for paid membership. I wasn’t able to use the app at all, before eventually deleting it, still have no idea if it was worth paying for and if there’s a worthwhile membership base. It also prompts you to pay to get approved faster but realistically it only took a day to get approved. Too focused on $$$ and mot enough on UX.Show lessAl123eo456na789
Developer Response
Hi there, thanks for using Luxy. Luxy is a dating app that only serves successful or attractive members. We keep to maintaining a high level of restriction approved by our committee of trustees. Every new applicant can use Luxy for free after passing the review, which will spend 24 hours. This is our measure to ensure the quality of Luxy users. You swipe left or right depending on whether you 'like' them or not. If both parties 'likes' each other, then the conversation can begin. If you wanted more functions such as play Invisible, you need to be a Luxy BLACK member. If you have any questions, please contact customer service, Luciana. She will handle it for you as soon as possible. Meanwhile, you can send us an email to support@onluxy.com. Hope it helps. Your Luxy TeamNot worth it
Will not let me delete profile until Approved photos are uploaded....huh?yolo_35
Developer Response
Hi there, we offer dedicated customer service. You're free to contact us at support@onluxy.com for help.Uhhhm
Ok, this site bills itself as one where everything is authentic. They take 24 hours minimum to supposedly review your profile unless you skip ahead and buy the Black plan. While you are waiting they tell you your chances of getting in are 55% at most unless you buy the plan and then you are in automatically. Maybe it’s just me but I don’t see how there are so many millionaires in one small area, I can almost guarantee the numbers these guys put down are false. I got in after waiting the whole 24 hours but honestly this app makes me feel worse about myself then I already did. It’s constant “you aren’t good enough your privileges and popularity are limited” unless you buy this outrageous plan. If I was going to pay that much I’d hire a matchmaker. And a private investigator I’m just saying, be careful. I need to give it a few more days to really know. We will see. It’s just maybe I couldn’t care less about someone’s wealth as a commodity.Show lessJren421
Do not buy!!!!!
Do not believe these reviews. You cannot search by location. Your search results always show up with people who live in other countries, other states, etc. I am north of Boston, MA. You are only able to put a state as a location or a capital of the state. Regardless on what you choose, your results have nothing to do with the location. I entered Boston, and my search results would be men from Canada, Italy, New York, Florida, Bulgaria, Philippines, Brazil...I think you get the picture. How is that helpful?? Then you have people liking you from all these places. Why? Why would someone in Brazil “like” me? It’s completely bizarre. I work in software and am a software tester. Whoever their developers and testers were, they did an awful job. Do not waste your money. Also, I don’t think some of these profiles are real and if you look at some of the women on the site they look like escorts. I have contacted the company and their response was “widen my preferences”. The only thing you are able to widen is age. So I’m 47 and have the age range as 38-56...so I should increase it to say 60+ because that will show me people from my area? 🤣 Because increasing the age is going to fix the location preference? Luciana is the “support” person and she won’t respond to any of my texts. I asked for a refund within 3 hours of purchasing the app and they said no. So now I’m out $106 for an app that is useless. I’m so upset about this.Show lessNefertiti73
Beware! Poor customer service!
Hi guys
Definitely don’t be fooled by this app. They say it’s an upscale app for good looking accomplished singles 🤣 so I’m a Surgeon and model and I had been a verified member for over a year. I didn’t use the app for half the year however I decided during this summer to meet someone special. Got back on the app with the same verified profile and out of the blue they have deactivate my account. I’ve written them and they have not verified why it’s been deactivated no explanation and they say it’s been deactivated so nothing can be done. They left me on for a year due to being a model and surgeon And was good use to promote for their own needs but since I was not active for a long period they decided to deactivate. Definitely use their clients for their own needs and their response isn’t in fluent English. I believe they are based in HK. Very poor customer service. All my friends who were black members who I recommended have deleted their accounts. Complete scammers guys! Very superficial! sCammersShow lessVIOLETAPEACE2020
Developer Response
Hi there, we're sorry but your account was blocked for the reasons listed on our Community Guidelines: https://www.onluxy.com/static/guide.html#/. Reports are reviewed manually by Luxy Team. And if you believe your account was disabled by mistake, please feel free to contact our support team on support@onluxy.com.Good Quality, App Features Subpar
I tried it for a month, since I wanted an experience that presented more quality. I did find that it was an overall decent experience of intelligent, polite, and successful people. However, I don’t like a lot of the features of the app. I paid $100 for a month, and it only let you view 30 profiles. It also didn’t allow you to filter out location in very much detail or things like religion and political views. So about 80% of the time, I was viewing profiles that were not going to be a match. For that reason, I felt it was a waste of time and money. If they fixed that, I’d probably renew. I decided it wasn’t really worth it. I don’t really have a lot of time to sit on screens chatting and swiping, and considering the demographic of people on here... I’m shocked they don’t make the filtering process much more efficient.Show lessEnd Animal Slavery
