Leave a Review FLIR ONE
You can see the bad reviews !!
You can see all the bad reviews because you’ve dropped support for the flir one. So sort it !!. It’s not rocket science. All of us folk who paid £300+ for the Flir One and were happy with it now have a handy little door stop !. Horrible company. I’ve now bought Milessey and will not buy Flir again.AndyDurham10
Developer Response
Hi, in order to better assist you we would need more information about the problem. Could you please provide the details of the OS Version, Model number, App version by logging into http://flir.custhelp.com/app/ask and creating a ticket? An expert will contact you back and help as much as possible.Sucks !!
I spent now over an hour and a half try to get the flare one pro to connect to my iPhone 15 and still blinking green says it supposed to take 20 seconds and still it’s not connecting to my phone. What a waste of money do not buy it folks you just waste your timeand try to get with customer service please I’ll take days to get through them. Not happy with this junk.Show lessFlukes.69
Developer Response
We apologize for any inconvenience. Currently, all USB C cameras are Android only. You can still use cameras with a Lightning connector with the USB C adapter that Apple sells or use a FLIR ONE Edge with the iPhone 15. Remember that you can count on us if in case of further help submitting a ticket to http://flir.custhelp.com/app/ask and we will reach you.Slurp
Saw how hot this was and got hot.Chazza9532
Developer Response
Thanks for your comments! Glad to hear that everything is working fine. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.Lacks support
My USB-C Flir One Pro LT won't work with my iPhone 15. Flir's solution is for me to either buy the lightning version along with an adapter or the new edge. Not a sustainable solution imho.Bsifpgnehsmdnfbeoepdbfnf
Developer Response
We apologize for any inconvenience. Currently, all USB C cameras are Android only. You can still use cameras with a Lightning connector with the USB C adapter that Apple sells or use a FLIR ONE Edge with the iPhone 15. Remember that you can count on us if in case of further help submitting a ticket to http://flir.custhelp.com/app/ask and we will reach you.Shouldn’t require full photo access
Most apps allow Limited Access as a Camera Roll permission option, meaning even work access to no photos, the app can still write new images. The FLIR One requires full access to your entire photo library just to even take pictures, which is a big privacy issue. (Also, when I granted permission, it wrote 8 sample images, which I suppose is nice, but the so should have asked first. Likewise, the app requires microphone access to record videos; that should be optional in case you want to record videos without audio - another privacy issue.Show lessGS/LS
Developer Response
Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.Gallery issues
Gallery not updating consistently after storing a photoRobynxc
Developer Response
We are sorry to hear that the app does not work properly and we appreciate the feedback. In order to look into this, we would need more details about it. Would you please give us a call to the number +1 (866) 477 - 3687 opt 3, and/or please report the problem at http://flir.custhelp.com/app/ask with the device, and a representative will reach you.Support removed for older devices
App updates removed functionality for older devices with no way to roll back. When you raise this, FLIR offer what they call an ‘upgrade service’ (at a cost of course), but why would I pay more money to a company to upgrade to a newer device when 6 months down the line they could pull the same garbage business practice again and essentially brick the new device.Show lessBunglin
Developer Response
Thanks for your feedback, we've added the ability to lock span in the latest version of the application.Poor Photo Permissions
Dear developer, Please refer to the PhotoKit documentation. As a user, if I grant access to “select photos” your application should still be able to take pictures and write photos to the photos library. You shouldn’t need read access to every photo I’ve ever taken in order to function properly.
UPDATE: DO NOT BUY FLIR PRODUCTS. As you’ll see the “developer” commented that I can reach out to support and they appreciated my feedback. That’s just generic customer service jargon and it means nothing. The truth is it’s just another company with outsourced support and they don’t care about the end user. I created a ticket with their support team over a month ago on July 21st, 2023 and provided all the details on how to implement the change to fix the bug. As a developer myself, I know this is a simple bug fix. No one has followed up. I also followed up again on July 29th, 2023 and still have not received a response from their support team. If you spend over $500 dollars on a product it should work out of the box. The lack of correspondence shows this company sells products that they don’t intend to support. I have since shipped back the product and will never buy from them again.Show lessj182749502
Developer Response
Thank you for the feedback. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.Works well
Works fineMike Litoruss
Developer Response
Thanks for your comments! Glad to hear that everything is working fine. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.They ruined a good thing.
I was off of the app for a bit, but have to say I liked it much better when it wasn’t pushing cloud services at me that I don’t want, and when it didn’t put up a big black UI box falsely claiming that I have to allow the app to connect to local network devices. The camera still works and I can still save the pictures to my phone for the time being. The changes feel a lot like a cash grab to me.Show lesstritip fairy
Developer Response
Thank you for the feedback. All the wireless network related messages are for the new FLIR ONE Edge. If you are using one of the FLIR ONE camera that plugs to the phone, you can disregard the messages. We will definitely forward this comment to the relevant team internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.
