Leave a Review Matalan
It’s been a while!
It’s been a while since shopping at Matalan. Years in fact. I have to say, yes the cost of living has drastically increased recently but I find Matalan’s prices have also dramatically increased! Other than a few vest tops and very basic leggings everything is pretty expensive.
I haven’t received my order as yet but I hope they’ve revised the sizing in women’s clothing because I remember the sizing was off when I used to shop there regularly. Things were at least one size smaller than the tag says compared with similar clothing shops such as Asda George who I think are more standard and consistent in sizing.
There doesn’t seem to be as much selection as in previous years but there were a few things I liked. Let’s just hope they fit!Show lessKwnziebob
Matalan Me
I wanted to order a pair of school trousers as the size I needed wasn’t on the shop floor. Matalan don’t do orders in store, you have to go online. I was unable to log into my Matalan Me account, which I’ve had for several years. Tried password reset numerous times - didn’t work. I went back to the store to see if they could help - they couldn’t. There’s no contact number or working ‘live chat’ to help with this either so I had to create a new account. Now I’m confused as I’ve now logged back into my account, but it’s showing my original account number although my new account email is showing a different account number. Very poor experience.Show lessGum tie chew
Click and collect slow AF
The app works fine for me, no issues. My only issue is with the service from matalan for click and collect…I choose this as previously the delivery service is unreliable when the delivery company gives the date for delivery, I make sure I am home, and nothing turns up; therefore I choose click and collect to my local store for my convenience. However, this is proving an extremely slow service IF you don’t pay £2 for priority service. If you don’t pay the extra it literally always takes 2+ weeks for your order to be delivered to the store, I think these days this is unacceptable to most people and would certainly put customer off even buying from matalan. Unless you give them your data and make an account there is no way to track your order so you basically have to wait patiently. I know it’s only £2, but it’s the principle that they are willing to frustrate customers for this snail service. It’s been 10 days since I placed my click and collect and still nothing at the store, once I’ve collected this order I won’t be using matalan going forward at all.Show lesstattooedjadey
Unfair returns policy
I have shopped at Matalan for many years and maybe I just haven’t been in this position before or matalan policy has changed. Just over a month ago my daughter asked me to pop in to purchase some clothes for her two children as she was going away. I spent £100 but she didn’t find anything I’d bought suitable so I put them aside to return. I then forgot until today but took them back to the store in Stafford today to find I only had two weeks to return them and now they don’t want to know. I didn’t expect a refund but they said that was it. Their policy is no refund or exchange or a credit. Just nothing. Obviously I will never use the store again and will advise my friends.Show lessMrsS&R
Awful update
Slow to scroll through pages. Takes several swipes to scroll through the photos of item of interest. The saved items page is terrible why have such enormous photos that you have to scroll down to see each one in turn this is no good if you want to compare items of interest. Haven’t got to the checkout page as I can’t be bothered after a frustrating shopping experience so can’t comment on that. All in all it’s awful and why it was changed is beyond me. Won’t bother with the app again.Show lessShar.70.
Good clear photos of products
Only thing I hate are those stupid pop ups telling me how popular an item is. Whose looking at it. How many blah in last hour!!!!
Really SLOWS down the shopping experience. Constantly closing them down with the X, missing it & then accidentally enlarging the photo. More clicks to get the photo back to normal size.
I’m sure I’d buy more if I didn’t get SLOWED DOWN by these stupid sales pop ups.
Im not interested. At least give us the option to remove them…..please!Show lessmrsavp
Order placed online
Prefer to use online rather than stress myself at the self service till which is rather annoying taking out alarm tags and literally doing cashier work when one is making a purchase.
I really do miss going to the shop and taking in the lovely atmosphere and touching the fabrics to see if quality is up to standard.Show lessMichael Ben 10
One flaw
This is a great app. Keep it updated to ensure the ‘back’ button works correctly. There is one flaw though. In womenswear, item descriptions don’t show the inside leg measurement for trousers. This is really frustrating and prevents me from purchasing. At 5ft 4 with a 33” inside leg, this is information I need prior to ordering!
I would’ve given 5 stars if it wasn’t for this problem.Show lessBlueEyes from Bury
Slow
When filtering for more specified products it takes soooo long I got bored waiting and went back to the homepage where I’ve now realised after every time I try to filter for what I want to buy it causes the whole app to go mega slow for a while until closed completely and reopened
I love shopping in Matalan but might have to stick to the stores and ditch the app and online purchases for a while. It’s never done this before my internet is great every other app works perfectly
so it’s definitely the app in itself. Shame :(Show lessDRoseMelod
Online
I found online frustrating! Although I have joined as a member a long while ago my details were not accepted so I ordered as a guest! Also, every time I pressed back up I had to reset the page etc! I didn't know until today that there was a sale I was told by me daughter not notified by Matalan! Many of the items were already out of stock! Having said all of that I was pleased that my order will be ready for pickup tomorrow! I look forward to receiving it! I don’t know if there is a specific time that they will be ready for collection?Show lessEstlyn
