BILT User Reviews

BILT

BILT Incorporated

Lifestyle

Productivity

Reviews Summary

Positive highlights

🎥

This app hasInteractive 3D instructions with animations

🔍

This app hasAbility to zoom, rotate, and view from different angles

🗣️

This app hasAudible instructions for each step

🕰️

This app hasEstimated assembly time provided

📲

This app hasConvenient mobile app experience

🧠

This app hasHelps even non-DIY users successfully assemble products

🔍

This app hasClearly identifies and labels parts

🔄

This app hasAbility to replay and review steps

🤝

This app hasCollaborative experience for couples/families

🎉

This app hasMakes assembly a breeze and enjoyable

Negative highlights

🚨

This app hasInstructions can sometimes be inaccurate or differ from printed manuals

🔋

This app hasDrains battery life quickly during long assembly sessions

💤

This app hasPacing of instructions can be too slow at times

🔍

This app hasLack of ability to manually advance written instructions

📧

This app hasConcerns about receiving marketing emails/texts

🔢

This app hasInconsistent or missing part labeling and quantities

Top reviews

Most RecentHighest RatedLowest Rated

Brilliant idea, interface issues

The is app is a brilliant idea. However, the finicky/touchy responsiveness to do ng er gestures and swipes make it nearly impossible to understand details of how specific components fit together. Zooming in or moving the camera perspective is a tricky experience. Zooming in for a simple verification that a piece is positioned correctly can take 3-4 minutes of frustration, as you continually get almost there, only to have the app recognize your two-fingered touch as a one-fingered touch and suddenly move the camera perspective of the screen drastically.

I hoped this would be a better experience, but unfortunately it didn’t turn out that way. If they can fix the overly-responsive interface, this app would immediately jump to 5 stars.

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ThatGuy03

17 days ago

Response from developer

I'm so sorry to hear about this experience. We have not received any other feedback like this so we would like to investigate more. If you have a moment, please contact us at Support@BILTcorp.com with the brand & model info of your project. Our goal is to create a perfect instructional experience for all users. We take your feedback seriously and will use your input to improve BILT for everyone. Thank you for your time. –Angela from BILT Support

So much easier

I don’t usually leave reviews, but I just put together a Weber barbecue with the help of this app and didn’t swear once! Thank you on behalf of my family members.

TheRealMe

8 months ago

Why?! Just include printed instructions 🙄

This app took something simple and made it an absolute nightmare. My husband and I have put up several ceiling fans over the years and NEVER have we EVER had to use an app for insulation. We can generally get a ceiling fan up in half an hour with printed instructions because he knows the first few steps. They are all pretty similar in that aspect. So we are able to skim through and get to where we need to quickly with printed instructions. But with this app, absolutely maddening! It took us an hour and a half to install a ceiling fan for my father in law. This app turned a quick, easy project into a long drawn out process and had my father in law stressed out by the time we were done. Why must everything be on an app these days?! What happened to good old fashioned paper instructions?! My father in law has told several of his friends about this ordeal and none of them can understand it either.

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love to be organized!

9 months ago

Response from developer

I'm sorry for the frustration. Our clients like the fan manufacturer provide interactive instructions on the free BILT app because most people find the ability to zoom, rotate, and tap on parts to be more helpful than using paper diagrams. If you ever find yourself in this situation again, please reach out to us at support@BILTcorp.com, and we will be happy to provide a PDF of the paper instructions via email. We also welcome suggestions to make the app easier to use. You can skip steps in the app (like flipping to the printed instructions), but if that isn't intuitive then please let us know. Thank you for taking time to provide feedback. Warm regards, Angela from BILT

Pointless

Downloaded impenetrable instructions for a Sage Bambino Plus. User interface is clunky, too much pointless information (“this is a counter top” - seriously?), gave up and just fiddled around in the end. No substitute for an actual printed manual, but no doubt has a ton of gullible private equity money flowing in, so I expect we’re stuck with it.

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BBBlondon

a year ago

Monkey bar set install not great on a phone

It would be good if I didn’t have to use an app and could use my Microsoft laptop to view. Nothing like trying to view a 5x3m monkey bar set install on a small phone….

Rohan11112222