Leave a Review Shahid
Very poor customer services
The customer service using only email, no international free phone number or local number in USA. The customer service replied fast to your email problem without providing any solution to your problems. I use to have the app running perfectly on my Apple TV device, I try to update the application and it didn’t work so I deleted the application and try to reinstall. I couldn’t redownload the application. With more that 12 emails no actual solution was provided. I am very disappointed 😔
As of August 1, 2024. The application announced price increase. I was paying $50/year now the want 100/year, which is 100% increase. This is unjustified and very bad decision for the publisher so I canceled my membership.Show lessBosbosafandi
Developer Response
Dear customer, please accept our sincere apologies to face this problem please reinstall the application and if the problem is not resolved, to help you better about your inquiry Share with us more details on our email Care@shahid.netGreat app but horrible customer support
This app is great because it allows you to watch great movies. However when the app is not functioning, that’s a major issue because the customer support is horrible. You go to contact them via WhatsApp, and they never respond. It’s automated. I deleted the app several times, and re-downloaded it and logged in, and it kept giving me error messages there’s no one to help it’s very frustrating. I wish they would improve their customer support for people living in the United States. The three stars are for the program programming. I would give a zero stars for Customer Service.Show lessMberri
Developer Response
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.When entertainment is a stressful app
At large this app offers good entertaining content when it works. They seem to be on a schedule to terminate paid subscriber’s login weekly, sometimes more frequent. We’d login then they update the app and everything breaks. We have had two paid subscriptions one through sling and the second through iTunes both of which stopped working this week. Customer service seemed lost describing features that do not show on the latest version of the app and could offer not help other than “request a refund”
The app and its developer misses the idea of entertainment should not be a customer burden to manage.
Hope you can recover from these poor operational issues so that your app can entertain as described.Show lessWebtamer
Developer Response
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.