Leave a Review Dolly
Horrible experience - help never arrived, 2X!
I scheduled a Dolly service for 4 PM last Friday. By 3:50 PM, I had not received any updates or confirmations. I called customer service and spoke with a representative who had difficulty communicating in English. He informed me that assistance was not coming at that time, and the next available opportunity for help would be at 7:30 PM or the following day. When I inquired about the likelihood of the movers actually showing up, he said I would know closer to the time. To avoid any uncertainty, I decided to reschedule for the next day.
The following day, I was expecting movers between 1:30 and 3:30 PM. At around 12:30 PM, I called to confirm their arrival and was told that no one had yet accepted the job, and I would receive an update by 3 PM. Given my tight timeline to move out, I was left anxious and uncertain about whether help would arrive. At 3 PM, I received an email stating that no movers had taken the job, and I would not be getting the assistance I needed.
This experience was extremely disappointing. The service was inadequate, and I cannot understand how a company like Dolly continues to operate when they fail to deliver on their promises. I will not be using their services again.Show lessDolly doesn’t
Horrible!!
Used them to pick up a small sectional from store and bring to my townhouse. The guys that came did $1900 worth of damage trying to get once piece of the sectional up the stairs. On top of it, they had to take it back to the store because it would not fit. They put holes in the walls, ceiling, hit the corners so bad the metal corner bead was exposed in several locations. Now here is the best part, the guy is oh let me take pics for insurance purposes lol, Dolly will cover $300 no matter how much damage these helpers do as they consider them contractors and are not liable for anything they do, got to love ! Now, we just moved into this brand new townhouse with $1900 worth of damage and they will only cover $300. Here is the kicker, on that day after the guys left to return the sectional to the store I get a call from Dolly wanting to charge me a additional $50 for them taking it back ( yeah I don’t think so ) and they charged me the full $203 for the service which is just crazy to me. So, $203 for service $1900 worth of damage and you will give $300 for it, so basically I got $100 towards the damage is the way I look at this. DO NOT USE THIS SERVICE !!! YOU HAVE BEEN WORNED !!!Show lessCrap service !!!!!
Don’t use this company.
Not only did the crew cancel my pick up after I hired and had to pay for three additional people to load my item. They informed me that they weren’t going to get paid for the days. Which is a lie as I just finished reading the helpers handbook which I screen shot their internal policies to show the police when I get them involved tomorrow. The cost to move my item was 260. They canceled my trip not I. And the app charged me 520 dollars than because the crew said they weren’t getting paid I payed them again 250. Plus I had to hire three additional workers at a cost of 150 dollars because the criminals barely showed up with a dolly 1/2 the size of my own. So where am I at. It cost me 1000 dollars today to move an item roughly the same size as a refrigerator. I have asked to be refunded 520 dollars and was told no. This is a scam and 1000 dollars was stolen from me. They did deliver it but refused to even put it up right so I’ve had to do alone which I was able to do because I’m not an idiot. I’m livid with this experience and will report this as a theft to police. I screen shot everything which I suggest you do because they take away your access to the messages. Also they were an hour late.Show lessNine Inch Nels