Leave a Review Handy.com
Not developer but company
Just to state that the developer is not the one star rating . It’s the company itself and their business practices . The developer and app are right on track and appreciated for their efforts to make this easy for people to get the help they need. Thank you for your efforts but the company itself has no integrity or accountability for the theft of wages and of Accts that have booked services and were charged illegal fees . Someone from this company should step up and handle this publicly and the truth would go a long way to gain back the trust they lost by being greedy and assuming that the pros who do the work were too stupid to do anything about it . They banked on pros being unable to pay for attorneys or too lazy to follow through.
Neither applied. Handy/Angi- pay your workers and show some empathy for what you did . Stealing is taking something that does not belong to you. They should be charged with theft and if they owe over $950 then they could be charged with a felony and face jail time .
Why is it that companies can do that and they don’t face anything but pain people back like victim restitution but why isn’t there any type of sentence imposed there just curious, I know can’t put a whole company behind bars, but someone’s responsible for it whoever passed down this memo to not pay people and not take their calls, and in the complaint seriously, should be at faultShow lesswhiskeytangofoztrot
Developer Response
Hi there, Thank you for sharing your feedback. We're so sorry to hear your experience didn't go as planned. We do appreciate you for bringing this to our attention, Since it helps us to improve and provide you with excellent service. It is important to us that professionals on the platform are compensated accordingly. As our platform is designed to promote a reliable, consistent experience for both customers and professionals. If you ever have any questions, comments, or concerns please feel free to reach out to us anytime via an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account. It will be a pleasure to assist you. Best, Klaidy Handy CX TeamGood but misleading
This is a good app. I have airbnbs and a back up cleaning source for my house and business is not a bad idea. A few things I did not realize before. When you sign up you are enrolled into a recurring plan which can be weekly, biweekly, or monthly clean or you can schedule a clean on an isolated occasion. So I scheduled a weekly clean. If for whatever reason you want to stop using the app, it charges you $99 to not keep your commitment for 6 months. Also if you schedule a cleaning and then remove it from the calendar it keeps the charges into the system to use it for another time. So you are obligated to use the money on their platform. From the cleaner’s standpoint, they are not paid high almost half of what we pay. It is a service job and does provide consistency and security but the pay is not great. Cannot reveal what they said but they used strong words.
All in all I was happy to start using this app but watch out for all the catches they get you. My recommendation do not sign up for recurring cleanings or subscriptions. Do not book well in advance as they will take your money and you are forced to use it on their platform. Cleaner’s review and communication is good.Show lessshoacoana
Developer Response
Hi there! Thank you for giving us that good review, we are very happy to hear you liked the service provided by our professionals, in regards to one-time cleanings, they can not be created through our app or website (www.handy.com) without a promotion or unless the customer has previously had a Handy subscription plan. Another option is to book a deep cleaning, which would be a one-time booking. Please also, know that there are a few things to note regarding the pricing available through our platform: • Trust & Safety Fee. This fee helps cover costs like the third-party identity checks for the service professionals using the Handy platform, our helpful customer service agents, and insurance for every booking. If you were to hire a pro directly and they didn't have insurance, there may be nothing that could be done. • Sales tax is calculated based on the service type you request and your location. When you confirm your booking, we will show you an estimated sales tax amount. The final sales tax amount will be determined when we charge your preferred payment method. If you ever have any questions, comments, or concerns please feel free to reach out to us anytime by sending us an email at support@handy.com. We're here to help. Best, Astrid CX Team.Horrible
If I could give it a zero, I would. I ordered some furniture from Wayfair, had clicked on for someone to install it. It is the handyman service, OK great they’re going to come do it on Christmas, thought that was a little suspicious, but they work on Christmas. 1215 came and my appointment was at 12, I called guys like I’m running late. OK no big deal it’s Christmas. I throw him a bone. 1230 somebody comes are like hey I’m here to install your dresser now, I had two guys coming one for a bed one for a dresser. OK the guys here for the dresser no big deal got to start, he’s like oh I can do both and just get it done in one swoop. I’m like fine that’s great. Cancel the other guy. The guy is going to do the dresser and the bed. Comes at 12:30 does not get done until 630., Tells me he's an alcoholic and wants to know if he could Vape in my house. I’m like no. Then he parks in the wrong driveway and starts screaming at the neighbor, because he is parked in the wrong spot. He has very vulgar language, I’m so glad my daughter was not here to witness it. He was very rough with the materials, that I paid over $600 for and then at the end says I only get five. I’m like you only get $30 for five hours. That makes no sense, trying to tell me to cancel the other guy pay him what that would’ve been and then when I get my credit, Venmo him more money. Horrible will never do again in my life, there’s something to be said for ordering from a store!! DO not use the service!!Show lessPooh9
Developer Response
Hi there, We're disappointed to hear about this. It's important to us that we make the platform better for both customers and professionals. We kindly ask that you contact our customer service team at support@handy.com so we can look into your concern to further assist you. Best, Wryxl, CX Team