Leave a Review Handy.com
Not developer but company
Just to state that the developer is not the one star rating . It’s the company itself and their business practices . The developer and app are right on track and appreciated for their efforts to make this easy for people to get the help they need. Thank you for your efforts but the company itself has no integrity or accountability for the theft of wages and of Accts that have booked services and were charged illegal fees . Someone from this company should step up and handle this publicly and the truth would go a long way to gain back the trust they lost by being greedy and assuming that the pros who do the work were too stupid to do anything about it . They banked on pros being unable to pay for attorneys or too lazy to follow through.
Neither applied. Handy/Angi- pay your workers and show some empathy for what you did . Stealing is taking something that does not belong to you. They should be charged with theft and if they owe over $950 then they could be charged with a felony and face jail time .
Why is it that companies can do that and they don’t face anything but pain people back like victim restitution but why isn’t there any type of sentence imposed there just curious, I know can’t put a whole company behind bars, but someone’s responsible for it whoever passed down this memo to not pay people and not take their calls, and in the complaint seriously, should be at faultShow lesswhiskeytangofoztrot
Developer Response
Hi there, Thank you for sharing your feedback. We're so sorry to hear your experience didn't go as planned. We do appreciate you for bringing this to our attention, Since it helps us to improve and provide you with excellent service. It is important to us that professionals on the platform are compensated accordingly. As our platform is designed to promote a reliable, consistent experience for both customers and professionals. If you ever have any questions, comments, or concerns please feel free to reach out to us anytime via an email at support@handy.com. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account. It will be a pleasure to assist you. Best, Klaidy Handy CX TeamGood but misleading
This is a good app. I have airbnbs and a back up cleaning source for my house and business is not a bad idea. A few things I did not realize before. When you sign up you are enrolled into a recurring plan which can be weekly, biweekly, or monthly clean or you can schedule a clean on an isolated occasion. So I scheduled a weekly clean. If for whatever reason you want to stop using the app, it charges you $99 to not keep your commitment for 6 months. Also if you schedule a cleaning and then remove it from the calendar it keeps the charges into the system to use it for another time. So you are obligated to use the money on their platform. From the cleaner’s standpoint, they are not paid high almost half of what we pay. It is a service job and does provide consistency and security but the pay is not great. Cannot reveal what they said but they used strong words.
All in all I was happy to start using this app but watch out for all the catches they get you. My recommendation do not sign up for recurring cleanings or subscriptions. Do not book well in advance as they will take your money and you are forced to use it on their platform. Cleaner’s review and communication is good.Show lessshoacoana
Developer Response
Hi there! Thank you for giving us that good review, we are very happy to hear you liked the service provided by our professionals, in regards to one-time cleanings, they can not be created through our app or website (www.handy.com) without a promotion or unless the customer has previously had a Handy subscription plan. Another option is to book a deep cleaning, which would be a one-time booking. Please also, know that there are a few things to note regarding the pricing available through our platform: • Trust & Safety Fee. This fee helps cover costs like the third-party identity checks for the service professionals using the Handy platform, our helpful customer service agents, and insurance for every booking. If you were to hire a pro directly and they didn't have insurance, there may be nothing that could be done. • Sales tax is calculated based on the service type you request and your location. When you confirm your booking, we will show you an estimated sales tax amount. The final sales tax amount will be determined when we charge your preferred payment method. If you ever have any questions, comments, or concerns please feel free to reach out to us anytime by sending us an email at support@handy.com. We're here to help. Best, Astrid CX Team.Horrible
If I could give it a zero, I would. I ordered some furniture from Wayfair, had clicked on for someone to install it. It is the handyman service, OK great they’re going to come do it on Christmas, thought that was a little suspicious, but they work on Christmas. 1215 came and my appointment was at 12, I called guys like I’m running late. OK no big deal it’s Christmas. I throw him a bone. 1230 somebody comes are like hey I’m here to install your dresser now, I had two guys coming one for a bed one for a dresser. OK the guys here for the dresser no big deal got to start, he’s like oh I can do both and just get it done in one swoop. I’m like fine that’s great. Cancel the other guy. The guy is going to do the dresser and the bed. Comes at 12:30 does not get done until 630., Tells me he's an alcoholic and wants to know if he could Vape in my house. I’m like no. Then he parks in the wrong driveway and starts screaming at the neighbor, because he is parked in the wrong spot. He has very vulgar language, I’m so glad my daughter was not here to witness it. He was very rough with the materials, that I paid over $600 for and then at the end says I only get five. I’m like you only get $30 for five hours. That makes no sense, trying to tell me to cancel the other guy pay him what that would’ve been and then when I get my credit, Venmo him more money. Horrible will never do again in my life, there’s something to be said for ordering from a store!! DO not use the service!!Show lessPooh9
Developer Response
Hi there, We're disappointed to hear about this. It's important to us that we make the platform better for both customers and professionals. We kindly ask that you contact our customer service team at support@handy.com so we can look into your concern to further assist you. Best, Wryxl, CX TeamCharge first, figure out how later
I was looking to schedule for professional art hanging services asap due to my art dealer bailing on me last minute, leaving two giant pieces of arts in my place. I heard about Handy before and decided to give it a try. The “booking” process was quite smooth - I was able to basically pick whatever the time slot I want (kind of strange since I was expecting to see the other party’s availability). In the end I was prompted to pay for a confirmed booking two days later. I didn’t mind paying since I was led to believe that the appointment has been confirmed. Within the next 4 hours since my payment, I received 3 automated emails from Handy stating that “we are busy finding a pro”. So there was never a match - what happened simply was: I submitted my project, paid, and Handy is still scratching its head trying to find someone who may or may not be qualified to handle my job.
I quickly went to another professional service booking platform that swiftly connected me to a real service vendor and confirmed the booking and pricing. So I went ahead and canceled my booking with Handy, and without being given an option, the refund was processed as Store Credit, followed by an email containing a button with size 4 fonts stating “refund to card”. Of course I wanted the money back instead of your credit. And to only offer this option in a follow up email is simply laughable, shady, and desperate. Bye Handy.Show lessfirstcommentforhandy
Developer Response
Hi there, Thank you so much for your feedback. We're so sorry to hear about your experience with Handy. We understand your concerns! Please know that all Professionals on the Handy platform are independent contractors. Because of this Handy, is unable to assign them to bookings. When created the bookings are opened up for professionals that are skilled in the job you need done to claim. Generally we match well in advance but these matches may take up to a few hours before the scheduled booking. That being said, we'd love to look into your concerns. We kindly request that you send us an email at team@handy.com. Best, Darla, Handy CX TeamAbsolutely the most unreliable service I’ve ever experienced across any industry.
Absolutely the most unreliable service I’ve ever experienced across any industry. Not only do “pros” cancel last minute or don’t show, they do a horrific job (mainly have used the service for home cleaning). However, if I rate the “pros” low, they know my address and I fear for me and my family’s safety as we’ve had a couple questionable post-cleaning scares. I’ve had at least a half dozen people cancel on me last minute, leaving us in a bind to get the place cleaned ourselves during apartment moves outs or prior to family events/holidays. “Deep cleaning” service is worthless, as it’s just more time added but the quality is still absolute crap. It’s truly astounding how awful this service is, how unreliable it is, and how the company does nothing to fix it (except a refund and $10 worthless credit for next time). There are never any ”pros” available in my area (the most populated city outside of Chicago) so the “pros” coming in are from not-so-great far away areas, always have an excuse for why they are late, smell like smoke or weed or booze, and never come with cleaning supplies so I’m scrambling to find ours and provide. Honestly, I’m shocked Handy is still in business. Have given the service plenty of opportunities and each subsequent time is worse than the last.Show lessVlkers54
Developer Response
Hey there, You should never have to deal with uncertainty in regards to booking with us, so we apologize for the lapse in service. We have a dedicated team here ready to help improve your experience for next time! Could you please send us an email at team@handy.com? We want to look over your account to help you. Best, HarpreetI should’ve learned my lesson before…
I had a horrible time with this app last year. I was living in Washington state, and I could only ever get one house cleaner in particular to show up for booked jobs. The rest would not show up, not reply to my messages, and one guy even started the job and collected the money but never showed up to my apartment. I swore never to use this app again, never. Then, my husband and I moved back to Denver, and I am finding myself needing cleaning services once a month again, but all of the local cleaning companies here are incredibly expensive, and I just don’t trust any of the other apps because of my previously bad experiences with this one. Well, I got an email to receive a one time cleaning at a set price, and I thought surely there’s no harm here, I’m not locking myself into a plan. Well… I am sitting here as I type, messaging the housecleaner 30 minutes later, asking if she’s going to show up. I have already emailed and asked for a refund, and hopefully they will comply this time since I am not locked into a contract.
I’m just mind-blown at how unreliable the Handy cleaners are how difficult the app has been historically, especially if you are locked into a contract and then getting screwed over by the cleaners not showing up. The one cleaner who did show up for me was amazing, and I was sure to tip her incredibly well every time.
This really is the last time…Show lessgerman_girl_with_curls
Developer Response
Hey there, We apologize for the bad experience with us. We understand how frustrating that must be. We'd love to look into this for you. Please send an email to team@handy.com. When sending the email, please include the full name, email address, phone number, and booking address the account is under. Best, HarpreetWorst Service I Have Ever Used
Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). I was refunded but disgusted with how they treated my pro. She quit the service. Because I had a balance on my account, I rescheduled a cleaning. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). She had notified Handy, but they had never rescheduled or notified me. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. I have been ghosted by a company that has $300 of my money. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. DO NOT USE THIS APP.Show lessKat_SWG
Developer Response
Hi there, thank you for your feedback. We're saddened to hear about your recent experience with Handy. We understand that is upsetting. We definitely want to look into your concerns, but was unable to locate your email without knowing your email address or name. We can assure you that an agent will get back to you as soon as they read it. If you choose to send another email, please reference this review. Best, Darla, CX TeamNot a well thought out service
This app doesn’t correlate needed services to actual capabilities of service providers. I had bought two packages from Costco which included mounting of two separate TVs as well as running lines inside of walls. When the service provider arrived, which by the way was 2 1/2 hours late, they did not know how to run the wires in the walls. In addition to this, they didn’t know how to even attach the TV to the mounting bracket. I had to show them and actually use my own tools, and time to show them how to do it. Obviously this application does not do enough direct correlation and now I have to seek refundFrom Costco and at the same time pay the service provider separately for the work that he did actually do which was just mounting a single TV instead of two. It’s just going to be a rather unfortunate experience both for me, the provider, Costco and now handy as well.
Update: I received a reply that states essentially, thank you for this reply and we want to help all you need to do is contact us. Seems so strange to me. I’ve just spend several minutes on your own internal feedback location (no one contacted me) and then again here on apple (which is public and now, they reach out). Speaks to the culture and real motivation. I won’t be using this service again until I hear from a trusted source it’s fundamentally changed it’s focus away from scaling and more toward qualityShow lessgardeviance
Developer Response
Hey There, Thank you for sharing this experience with us, we greatly appreciate the feedback so we know where we can improve. Your happiness is our goal. If you’re not happy we want to work with you as best as we can to make it right. We’re more than happy to assist you. All you need to do is send an email to the Customer Experience Team at team@handy.com. Best, HarpreetDO NOT USE APP
I hired a “professional” through the Handy app to hang wallpaper on one wall in the nursery. This “professional” had only hung wallpaper ONE TIME in her life. Did she admit this before the job? Nope. Partway through? Nope. Not until $616 of wallpaper had been ruined, glue somehow spread on parts of the ceiling, glue all over my stone floors and electrical outlets, glue all over my ladder. Only then did she give up hanging the wallpaper and say “sorry, I don’t really know what I’m doing.” How did Handy respond when I emailed them? Perhaps a refund for the service I didn’t receive (the professional left me with a little over half the wallpaper hung using MY blue masking tape, falling off the walls, not cut correctly or anything. The glue covering both the front and back of the wallpaper. Falling off the walls. I have photos.)? Perhaps an offer to send out a replacement professional to do the job I already paid for? NOPE. They just said it’s not their fault. They LIED about vetting the professionals. Lied about the Handy Guarantee. Their solution? $100 credit within the app for the next service I book. Yea. Like I’m ever going to use their app again 🙄 They scammed me out of the money for a service I didn’t receive. Now I’m out the cost of the wallpaper and must repair my ceiling, walls, and stone floors just to get back to where I was before I hired through Handy. And my baby is due in 3 weeks. They royally screwed me over.Show lessDannieMarie8
Developer Response
Hi Dannie, Thank you for your feedback. Were saddened to read about your experience with Handy. That is not the type of feedback we like to see. We've located your account and sent you a claim form. Please fill it out to the best of your ability and send the information requested. Once received a member of our claims team will review it and get back to you. Best, Darla, CX TeamTerrible
On my first attempt, they cancelled with less than an hour before my scheduled time. They state they will not cancel with less than 4 hours notice, which is apparently not true. When I was able to reschedule, their worker broke my bed.. twice. The second time ruining it. I called to get a replacement while he was supposedly calling Handy. He stated that someone would be contacting me within 24 hours and I would have 2 workers next time. No one reached out. I decided to get a refund. It took weeks to figure out how to manage this as there is no direct way. They initially would not do a refund and tried to just offer to have 1 worker come out, which I declined and finally got told I could have a refund, but it is going to take 3-4 weeks to get. When I told them this was unacceptable and kept pointing out how it was their worker who ruined my bed and I should not have to wait over a month for even the most simplistic result, they continued to refuse any sort of actual help or compensation. Finally, they told me I was banned from the service. I had no intention of ever using them anyway, but the fact their answer to solve the problem is to withhold my money and ban me without any consequences for the person who caused all this to start just shows how unprofessional they are. After multiple exchanges, nothing has been resolved. This is truly a horrible service.Show lessgagsuusggshsjs
Developer Response
Hi there, We're saddened to read about your experiences with Handy. That is not the type of feedback we like to hear. We wanted to email you directly to discuss your concerns, but were unable to locate your account with the information available. Please reach out to us via email at team@handy.com and reference this review. Please also include the full name, email address, and phone number associated with your Handy account when emailing. Best Darla, Handy Support
