Leave a Review Handy.com
Extremely bad experience, bad company
Handy seems like the answer to all homeowners, apartment dwellers and anyone who isn’t handy and just needs a little help around the house. Let me be clear: IT IS NOT. I bought a package of three 3-hour cleanings for my new 3 bed/2 bath owner’s unit spread across two floors. When the gal got here, she said her instructions via the app were to clean the first floor, which was designated a 1 bed/1 bath (it is not). She said she doesn’t get paid by the hour, only by the scope of the place, showed me how much she’s gets (only 30% of the billing), so the other floor didn’t end up getting cleaned. LET ME ALSO BE CLEAR: I put the blame squarely on Handy. They sold me something that could have never been carried out as promised based on the way the company contracts with service workers. When I reported the issue to Handy (via email bc they ONLY communicate to this way with customers) they offered me a $5 refund for a bill that was hundreds of dollars.
And my final point: Handy’s own site references something called “The Happiness Guarantee” and that if the service / experience wasn’t up to par they’d “make it right.” I don’t call $5 making it right. Neither do I think Handy’s customer service actually cares bc they still have not responded to my latest email. I was sold a bill of goods. DON’T make the same mistake as me.Show less312homeowner
Developer Response
Hey there, Thank you for sharing this experience with us, we greatly appreciate the feedback so we know where we can improve. Your happiness is our goal. If you’re not happy we want to work with you as best as we can to make it right. All you need to do is send an email to the Customer Experience Team at team@handy.com. Best, HarpreetHandy Review
While my pro did a good job, I was disappointed in the overall experience. I scheduled to have my children’s swing set assembled, the first appointment I paid for two hours, the gentleman could not finish and explained it was a two person job. I really liked how well he worked, so I asked if we could schedule again and how many hours, he said two, so I scheduled another two hour job and notated that it would take two people. The gentleman arrived promptly on the second appointment and began to work, but rather than two hours, it would take him four and a half hours, and he still didn’t finish due to nightfall. The gentleman explained that the company was supposed to assign a second person whom never showed up, and he would have to come back. I asked if I could schedule him again he said yes and it would only take 30 minutes to an hour to finish. However, I would later have to compensate the pro for the extended time( understandably). I didn’t realize that I would end up paying a total of $533 in total so far and the job is still not complete. I had to cancel the third appointment because it was for a minimum of two hours and it will only take thirty minutes and daylight to finish. The swing-set did not cost as much as I’ve paid for the service.Show lessJosieMonB
Developer Response
Hey there, You should never have to deal with uncertainty in regards to booking with us, so we apologize for the lapse in service. We have a dedicated team here ready to help improve your experience for next time! We want to look over your account to help you book with a great professional and we’d love to help you reschedule so we can help you to get the job done. Best, HarpreetHorrible experience
Do not use this service! I have scheduled numerous times. Every time, I make sure I’m home in time for the scheduled cleaning. I consistently get a message that the pro cancelled. Yet, the pro was never assigned. It’s extremely frustrating and ties up your schedule. Today. They assigned a pro and after an hour of waiting she was a no-show. This was the second time this has happened. I don’t usually give a negative review, but this is outrageous. They either cancel at the last minute, day of, so you have zero time to get someone else to clean and it’s usually when you have an event and you’re counting on your house being cleaned. If that doesn’t happen, they schedule a pro and the pro never shows up. I called the pro and she knew nothing about it. This entire company is poorly managed. They think giving a $10 discount for their constant mistakes and poor management will replace the time you wait and the predicament they put you in when they cancel at the last minute. I’m reasonable. I understand that things happen. I’ve given them many chances because I run a business a know that people are not dependable. This is outrageous. Unless you have a leisurely schedule and lots of time, don’t bother with this service. You’ll consistently get a false email saying g the pro cancelled at the last minute when in fact a pro was never assigned.Show lesshandydisastsr
Developer Response
Hi there, We're sorry to hear about your experience with Handy. We certainly understand how frustrating short notice cancellations can be. We kindly ask that you contact our customer service at team@handy.com so we can look into your concern to further assist you. When reaching out, please include the full name, email address, and phone number associated with your Handy account. Best, Wryxl, CX TeamUnreliable, bad service
I booked a cleaner to help me get my house ready to list for sale at 8am. I took off of work, sent my two and four year olds to the grandparents, and had my realtor coming at 3pm to take photos for the listing. There was 0 communication from handy in the days leading up to the booking checking if I had any needs or questions, or confirming/reminding me of the appointment. It never told me exactly who was coming to my house either. Then at 7am on the day of the appointment, I got an text that their “pro” had called off at the last minute. They had automatically rescheduled my appointment for 8am on Easter Sunday. I told them this wouldn’t work and I needed someone today. They couldn’t provide anyone, so they gave me a $10 credit, and refunded the $241 for the cleaning as credits to my handy account rather than to my bank account. I had to ask them again and they did finally refund to my bank. You can only email them never call. The app says to expect a response within minutes but it’s more like hours or days and the auto response says they’re having longer than expected response times. Truly terrible.
The icing on the cake was the bot that rescheduled me for Easter morning. Facepalm.
My experience was so poor, I will never use this service again. Handy had a few chances to make things right when things didn’t work out, and made the wrong choice every time.Show lessneo031162
Developer Response
Hey there, Thank you so much for sharing you review with us. When a last minute cancellation occurs, we do our best to find a replacement cleaner working in your area. We know when customers book a cleaning they expect it to be complete on that day, so we’re sorry for the inconvenience this has caused. We don’t want this booking to be your last impression of us, we know we can turn this around and provide you with great customer service! Best, HarpreetI wish I could give this app 0 Stars too!
I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH THIS APP!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam this app is.Show lessTlow12
Developer Response
Hi there, Thank you for your review. We appreciate you bringing this to our attention. We want to assure you this isn't the type of feedback we like to hear. We'd love to look into your concerns. In order to assist you accordingly, please send us an email to team@handy.com. When emailing, please send the full name, email address, phone number, and mailing address associated with your account. Best, Darla Lynne, Cx TeamWorker
As someone who worked for them it is a horrible set up for both customer and worker but not for them. You do not get a number to call so if you have an issue on the job you send an email and do not get a response to 3 hours later. If a move runs over you must ask the customer to add time on the app but the problem is most customers do not set up work through the app or are unaware the f how to use the app. So basically if you work over time that’s given you are not paid for your work and they have no answer for except thank you for your work. Instead of simply contacting the customer and asking do they want the worker to continue working or stop within time. There only response is to leave when the time is up not only does it make you look unprofessional it also leaves the customer with an unfinished job. They also take 40$ if you have to cancel a move. If you show up and the customer is no where you’re expected to wait 30 minutes. It is the worst app system I’ve ever seen.Show lessKkearron16
Do not use this app
I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on the app and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE THIS APP. They have allowed this guy to scam me and will not refund my money!Show less1Seniormaam
Developer Response
Hi, We know how unsettling this experience can be. Email us at team@handy.com, so we could properly help you. We don't want this to be your last impression of us. Best, Liecel, CX TeamHorrible way to do business
My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me
50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.Show lessFionaGrace88
Developer Response
Hello there, Thank you for reaching out and sharing your experience with us. We take all feedback seriously and are always trying to make the Handy Platform better for our customers. We're disappointed to hear about your experience with us. Please reach out to team@handy.com so our team can continue to assist you. Best, Jocelyn, Cx TeamHorrible company!
I hired someone to come clean my house. This girl shows up 20 minutes early and clearly seems confused regarding the Handy requirements that she’s to follow. As soon as she started vacuuming and mopping first, I knew this wasn’t going to go well. She proceeded to “clean” my house but I didn’t know she was mixing up her own cleaning concoction that included powder bleach. She then asked me if I had a toilet cleaning brush she could use because she refuses to transport one in her car...toilets did not get cleaned. She placed every single item of laundry in my laundry room in the washer and left it there but didn’t tell me. She used a paper towel to clean my stainless steel refrigerator and left swirl marks on my brand new refrigerator. Her bleach mixture stained/bleached my carpet and my shower curtains and she left this solution on all my countertops...didn’t even wipe them down! The list goes on! Handy has done nothing but given me a $20 credit which is a joke compared to my damage. I’ve asked to cancel and they want to charge $99 to cancel. Today I get charged $183 and discover there’s someone scheduled to clean my house tomorrow! No,no, no!!! So I pay the $99 cancellation today plus get charged $15 for canceling less than 24 hours plus $183 for a cleaning that I got charged $15 to cancel but they want to apply it to a “future” appointment!! Good Lord! Don’t go through my nightmare, just don’t even sign up with this company!!Show lesscherierobinson
Developer Response
Hi there, Your trust is one of our highest priorities, and we apologize for this incident. Handy’s definitely got your back -- Please send us an email via claims@handy.com so that we may be able to take a closer look into the matter and provide a fitting solution. Best, ArielDoes not stand behind their service, steals your money,
Beware: when scheduling a cleaning you are not “booking” a cleaner. You are asking that a cleaner will pick up your job. The “booking confirmed” email doesn’t actually mean what it says. If no cleaner picks up your job, no cleaner is showing up. But the app never tells you no one has picked up your job. Big party? Airbnb turnover? Good luck. Their “help” line is an email address (or snail mail. HA!) where a new person responds every time you message them. You have to re-explain the issue every time in the hopes that whoever will respond gets your issue and will help. Which they didn’t. A $10 credit does not make up for the fact that my rental wasn’t going to be cleaned and the only way I found out was that I checked the app 2 hrs prior to make sure I had booked a cleaning.
Additionally, they rescheduled the cleaning that wasn’t going to happen for a later date. I canceled my membership prior to this cleaning, but was still billed the $140 bucks for it! Again, the only way I realized that canceling my membership did not cancel the cleaning was that I got a notification 2 hrs before that the cleaning was going to start... at the house where I had Airbnb guests at the moment.
This app is just a glorified dating service that matches you to a potential cleaner. No guarantee of service or reliability. And good luck trying to get a refund.Show lessmash_motifs
Developer Response
Hi there, Oh no! That doesn’t seem right, let us help you! We have a dedicated team here to help day or night! If you think we made an error we want to make it right as soon as possible. Our customer experience team provides the majority of our support via email. That said, we try to respond to urgent issues within a matter of minutes, and the team is constantly monitoring messages we receive from customers. Please send us a free to email us at team@handy.com Best, Ariel, Customer Experience Team
