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Nick - Chicago Lugger with 5star rating
One word BAD. I worked with this company for a short period and my honest opinion is they lack professionals from customer service all the way down the totem poll to the labors. Your better off renting a truck and or van to move your own items with the help of a friend or relative if you don’t have ether your still better off doing it your self cause no one on this platform is a professional coming from a true professional who worked on this app as a helper you have to be a dispatcher, customer service rep, laborer, several different other categories of management. you would not get any help from Customer Service and then in the likelihood of damages you would be charged with no proof or debating claims you can drop off an item and a customer can damage it and you will be charged point-blank. No discussion no investigation.. Believe me I’ve tried. I’ve even went a step further and equipped, myself with a body camera to have footage of these moves. Booked by Lugg and let me tell you bad bad bad unprofessional from beginning to end and I have the proof my profile will show you. I have over 100 moves, but one bad review due to Lugg telling individuals that we can do the impossible. Once again, I have proof screenshots of messages videos email sent. to Customer Service and let me tell you they do not care so don’t waste your time working or booking any moves to this company trashShow lessHustleUpBoys
Seemed Helpful in Theory
Most idiotic product fail, can’t even blame UX. Like any other share economy service, the people doing the work are awesome, the people making the product are dropping the ball on the customers and their gig employees.
For some unknowable reason the platform will let you search the needed destination or service, and even offer suggestions on destinations and allow you to schedule, whether that location is open or not. And you as the customer are supposed to assume against the reason implied by being allowed to schedule for that place and time, that the destination may not be open and call to confirm before booking (which could also result in you losing the available booking time).
If the LUGG suggested destination isn’t open, you will have to find an alternate location or have the item returned to you - all of which incur continued per minute labor fee on top of the flat rate and labor fee being charged from the moment they left your pick up address. Preventable of the backend booking system actually spoke to the scheduling system OR a simple destructive action warning prior to booking something that is potentially closed. Absolutely unhinged product thinking.Show lessWhyDidIListenSoLong
Developer Response
Hi there! Thank you for your review! We are sorry to hear your chosen drop-off location was closed when the crew arrived. We encourage customers to make sure their drop-off location will be open as we schedule based on pick-up time and do not know how long a given Lugg will take. Also, many businesses have hours that can change day to day so again we rely on the customer to schedule when they know the location will be open. With that said, we do appreciate your feedback and please feel free to email us at support@lugg.com if you have any additional concerns!The worst service ever!
They didn’t even show up when I had the elevator booked. No phone support. Nobody to contact. Terrible and a scam!V-k1234