Unnecessarily long routes, missing street names and dangerous manoeuvres at the last minute are all that I’ve experienced every time I would use the app. Even after the first few times of using it and getting poor routes displayed, I pushed through for a week as I thought it was surely an anomaly. But no, every single day I was either told to go very strange ways, street names I had to turn on or exit towards were not shown or the worst was when it recommended I use a certain exit, but it obviously didn’t have all the lane information on the highway and told me to exit the complete opposite way with no time to get to the other side of the road. The app doesn’t compare to Google Maps, Waze or Apple Maps because it doesn’t even come close. Usability aside, it’s also easily the ugliest designed maps. I wouldn’t provide such a harsh review if it weren’t warranted, but unfortunately in this case, it’s very warranted and I would have no idea as to why anyone would use such an inferior navigation app.
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Response from developer
Hi there, sorry to know that it does not meet your expectations. Rest assured, we'll address your concerns effectively. Please follow the below points:
(a) Inappropriate routes: Go to the app's menu, select TomTom Services, and turn off 'online routing'.
Kill the app, disable the GPS and reboot your phone.
Go to Phone Settings, General, and Transfer or Reset, tap Reset, then tap Reset Location & Privacy. Test its performance with different routes.
(b) Missing street names: Do you not see any street names at all? Please share a few examples so we can quickly check.
(c) Map Design: A bit more explanation will be much appreciated.
(d) Are you using the app for car or truck navigation?
Your insights help us ensure that the app meets and exceeds your expectations. Thanks, ^Jas
