Doesn’t work like before
This app has been failing me. I used it in the years prior, never had an issue. This year 2024 however, my inmate has not received my letters and pictures due to an error on TextBehind’s end. When my letter and pictures that I do online thru their website reaches my inmate, he is not able to receive it bcuz somehow someway a staple is included. After reaching out to the facility they assured me that when they open the letter to inspect it, a staple was included. BOTH TIMES! I have reached out to text behind and they don’t want to accommodate me for this inconvenience. I asked for a refund which was denied. This is the second time this happens. I’ve been a customer since 2020. I’m very dissatisfied & disappointed.
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