Leave a Review Canva
No help!
I’ve reached out to Canva twice, and it’s been three weeks and I still haven’t heard from them. I had the free version but wanted to do a trial for the upgraded version for my business. I saw they had a 30 day business trial, and yet, when I clicked on the trial period it only gave me two weeks of trial. And on top of that the trial upgrade didn’t even work for me: Every time I wanted to use one of the upgraded features their app wouldn’t let me, and kept on asking me to opt in for the trial, which I already had. It kept on saying error and that I already signed up for the trial even though it didn’t work. I reached out to Canva to see if they could help me. But no, no response back. It’s been three weeks now and not even a peep. The “trial” ended and I forgot to cancel it, so on top of it not working I also got charged $ for something that doesn’t work. I canceled it for next month so that I won’t get charged for something that doesn’t work. Very disappointed and a waste of money. Too bad because I really wanted to try it out for my business and see how useful Canva would be for my brand. Turns out not useful at all.Show lessPeter's daughter
Great ideas but sooo slow
CANVA has really good templates, and their options are endless however I’ve spent HOURS/DAYS developing a logo and business card. After deciding on my design I wanted to tweak a few things which took me 6hours to do as the app constantly freezes at ever stage after every click and is super slow.
I’ve read lots of reviews and watched many videos and all say the same thing. It’s so annoying that something that should take 30mins or sometimes seconds to do takes double or triple the time because of the bugs. I’ve tried deleting all unused data / images and designs which also took hours to do as there is no select all - delete button and you have to delete everything 2x. Once from your photos and then from your trash.
These issues have been going on for months and no update seems to fix the problems. I use the free option and it really puts me off ever paying for the pro version.
All the CANVA responses seem to say the same thing send a trouble shooting or more detailed email which I refuse to do as they must have had hundreds/thousands of people say the same thing and they haven’t fixed the common issues.
I wouldn’t recommend CANVA if you want a stress free design app that doesn’t take up weeks of your times for a logo and business card however for a quick Instagram story with not too much thought or design is needed it does the job.Show lessclairee500
Developer Response
Hi there, we're sorry to know that your app freezes. Here in Canva, we want to make sure that you are properly assisted with the issue you encountered. Please provide us more details through here: canva.me/ios. Don't forget to check for updates to get all the functionality of the app. - LouNO customer service
I love this app and what I can do with it from a design perspective. That said, the customer service is horrible. I had to switch the ownership in a business account when an employee left and we could never get it completed. We basically had to trash 3 years of designs and start over. We went back and forth via email with them but there was always something else they needed. Days went by between emails and every email was if we had never communicated. We spent 6 weeks trying to jump thru hoops to no avail. And, of course, there is no phone number to call for support. It was honestly one of the most frustrating customer service experiences in many years. Just make sure to setup work accounts in the owners name because if u set them up under an employee email and they leave u are pretty much screwed. There is no easy way to copy the designs all over to another account. Again— love the product but they need to offer reasonable timely service for what should be easy issues.Show lessLeslieCGregg
Not what is used to be/Unusable
For the last few months both the app and desktop versions have been glitching so much so that I create the design and just screenshot it knowing that it will no longer save and download. I have been with Canva since the start and never had a storage cap...until recently which means that I can no longer add new photos unless I delete old ones that I use for my business...or upgrade my account which a splash page constantly flashes to suggest. Canva used to be an innovator in the marketplace and now it is not even useable. Why would I pay for service upgrades when the free version acts up too much?! I have watched this app and the company grow so much and wanted to see it thrive even more! But I can not even use it and I am not paying them to fail with their service. Read the recent and low star reviews as these are REAL users giving their experiences. Hopefully they remove the storage limits to where they were before (unlimited) and fix all glitches (I have updated my phone and the app and the glitches are now what Canva offers), so that true supporters of Canva and new users alike can enjoy it...otherwise people will use one of the 20+ alternatives that are written about monthly on various blogs.Show lessChantélFrancins
Amazing.
Seriously cannot believe there are so many gorgeous templates & tools in this app that are free. It takes my business Instagram to the next level and doesn’t feel limited at all. The free content is super professional and really really pretty. Could not recommend this app more honestly.P-cat09
Customer Service is horrible
I wish I had good things to say. I’ve been using this app monthly and paying for monthly pro features. This month however, although nothing has changed on my end, I do not have access to the features anymore even though they took the payment from my account. I’ve reached out to customer service 4 times which in itself has been overly difficult to find a way to get in touch with them. When someone finally responds and they ask me for information for proof of payment, which I have, and I reply I send it to them - they stop responding. So I am paying for a service I cannot get access too and I cannot cancel because they say I don’t have pro features, yet they withdrew money from my account for the service. There is also no number to call in to speak to someone in person. Horrible customer service.Show lessArtistLV
Developer Response
Hello ArtistLV , we're sorry to hear that you're having issues with your account. Here at Canva, we are continuously trying to improve our services. We currently do not have phone/chat support, but we have our Customer Happiness Team to help you address your concerns. Just send us an email with the details of your concern at canva.me/ios, and we would be glad to assist you immediately. As for your subscription concern, can you please send us the details so we can assist you with the refund process. You may send the details here - canva.me/ios. Many thanks for your patience. - CynchLove the desktop version, HATE the iPad App
I am a big Canva fan, I have used it for years through college and into my professional career. I just got an iPad Air and the Canva app is less than impressive. There is no integration of the folders function, and several of the editing tools available on desktop are missing. The social media calendar is also missing, which I use daily. There’s no function to search for your past designs, and because you can’t access your folders there’s no organization to your designs. This makes it very clunky to have to manually scroll through all your past designs (again, without a search bar option), and I’ve dealt with the app crashing numerous times. Additionally it takes forever to initially load (landing page appears but app freezes for a solid minute), and lags badly when using template search functions. I love the service Canva provides so I hope these changes can be made to improve the function.Show lessJon M.S.
I want to like it. But, I can’t.
I’ve used this app for a few years now. Both on desktop and mobile. I loved the selection of templates available and the fun add ons too. The app could be great but I run into too many problems. #1 It’s a hit-or-miss in terms of the user-friendliness. Sometimes, it’s very easy to use and adjust certain things. Other times, things will clash and will be difficult to select. I wish there were some consistency. #2 The helpful articles aren’t very helpful. I was directed to a ‘helpful’ article in order to solve my problem. In this article, it asked me to click under a tab and look for a section. The section did not exist. I’m not sure if it was a mistake. But, to me, (because I was requesting a refund) I couldn’t help but think it was on purpose. Why is it so difficult to get a refund! #3 Logging in seems almost impossible. If I go into too much detail, I’ll lose you if I haven’t lost you already. Canva never seems to remember my emails. I have two. I only use one for apps like these. I request a password change and suddenly it remembers my email? What is the deal? The logging-in process discouraged me from even using the app. This app could be great, but the little things discourage me from even trying to login.Show lessnotdeseray
Really disappointed!
I’ve been paying for Canva for two months and been using it casually but the one time I really need it for urgent work , the whole app freezes and I’ve tried restarting the iPad and refreshing the app and it’s completely frozen , immediately unsubscribedrico jameson
Developer Response
Hi rico jameson. I am sorry you have experienced a freezing issue with your app. This is not what we want you to experience. Please force close the app and then restart it. You may also close apps that are not being used at the moment to free some space in your device storage. Also, we recommend that you have it updated to get its full features. If you have other concerns, let us know at canva.me/ios. Kind regards. - TinGreat but buggy for me
I like this app, it’s useful for creating my commission boards. My only issue is that it’s SUPER laggy. I’m giving 5 stars though, because it’s great in every other way, and it’s probably just my 3 year old iPad slowing down. When I get a new one I’ll see if it’s better.Swaggercatz
