Leave a Review Spirit of Alaska Federal CU
What’s up with the biometric resetting?
Why do I have to constantly remind the app I use Face ID? It seems like the app just resets its cache or something. Very annoying. The app isn’t relying on its own biometric, but the phone’s. Why is it resetting?
Edit: The Face ID problem seems to have returned. 12/23/23nickname007965738373
Developer Response
We apologize for the inconvenience you've experienced with Face ID resetting. We have heard this feedback from a number of members and have changed our system settings to address your concern. You should not have this issue going forward, although you will still need to occasionally re-verify your credentials. Thank you for helping us improve the app with your feedback. Please reach out if you encounter further issues or have more feedback, and thank you for choosing Spirit of Alaska.What’s up with the biometric resetting?
Why do I have to constantly remind the app I use Face ID?
It seems like the app just resets its cache or something. Very annoying.
The app isn’t relying on its own biometric, but the phone’s. Why is it resetting?Developer Response
We apologize for the inconvenience you've experienced with Face ID resetting. We have heard this feedback from a number of members and have changed our system settings to address your concern. You should not have this issue going forward, although you will still need to occasionally re-verify your credentials. Thank you for helping us improve the app with your feedback. Please reach out if you encounter further issues or have more feedback, and thank you for choosing Spirit of Alaska.recent update
Great update all the other features were great and I’m excited for them but when I click on the card option it crasheskoooski
Developer Response
We are glad to hear that you are excited about the new features we have added, and we apologize for any inconvenience you may have experienced with the card option. We are happy to inform you that this issue has been resolved, and the new card management option is now functioning properly. Please do not hesitate to reach out to us if you have any additional feedback. It is important to us that we provide a quality mobile banking experience to our members, and we rely on your feedback to make that happen. Thank you for choosing Spirit of Alaska!If they would quite asking for a review
I could use the app to complete my taskHoff907
Developer Response
We appreciate the feedback. App review prompts should only appear 3 times within a 365-day period. If you are receiving more than this, you may want to ensure your app and phone OS are up-to-date. If this is an ongoing issue, our team can help troubleshoot with one-on-one support at 907-459-5900. You can also turn off all app review pop-ups by going to Settings > App Store > In-App Ratings and Reviews.Annoying login procedure
Extremely annoying because it keeps asking me to enter my username and password to enable Face ID, EVERY time! What’s the point of having that feature then? Don’t tell me it’s because your security system is learning my behavior or that phishing scams are on the rise, or … Other similar apps work just fine. Also, this is by far the slowest app (or the server) I use, because it loads for ever after it finally accepts my login credentials.Show lessUndisclosable
Developer Response
We apologize for our late response on this review. Thank you for letting us know that you were experiencing login issues with FaceID. An update was released in April 2022 that addressed FaceID login errors. If you are still experiencing these issues after updating to version 21.3, please call 907-459-5900.Very easy; please add confirmation # for deposits
Very easy to use.
Please add confirmation # to help distinguish among multiple pending deposits.
Thanks for remote check deposits!!oceandraggin
Developer Response
Thank you for the suggestion. We are happy to hear that the remote check deposits are working well for you!Great banking app!
This app is sleek, easy to use, and very functional. An excellent update to what we had before.Ben10EOD
Developer Response
We love hearing that you are enjoying our updated app! Thank you for choosing Spirit of Alaska FCU.Anonymous
Great mobile app. Waiting for the roll out of RDC and know it’s not long for that! Great work and effort from Spirit of Alaska staff. By far the best credit union in Alaska! Truly local financial institution!907AKDream
Developer Response
Thank you for choosing Spirit of Alaska FCU as your local credit union! We appreciate the 5 stars and feedback from our members on the updated app.Good but buggy
I’ll download this app, use it for some time (a month or so) and then all of a sudden I’ll be told that my credentials are not recognized. Have to re install the app once a month.mravi8or
Developer Response
Thank you for the review. A significant upgrade to our Mobile App will be available on October 19th, 2020. If you are still experiencing problems after the upgrade, please contact our call center at 907-459-5900 so we can investigate the issue further. We value our members' feedback as we work to continually improve our online banking experience.Remote deposit
Would love if mobile depositing was available.myperseverance
Developer Response
Remote Deposit Capture will be available after an app update is released on October 19th, 2020. We encourage you to try the app again after the update!
