Leave a Review Epos Now POS Till
Terrible
It’s just their back office website (which leaves a lot to be desired anyway) wrapped in a terrible browser acting as an “app”
It somehow got worse recently- the side menu bar keeps popping up every single time you move to a new screen
And you have to scroll sideways and upwards for miles for things like editing products or table plans and you accidentally click on something you don’t want as you swipe left about 4 screens.
Basically it is an awful UI hindering a potentially very powerful system.
Get a real website and app developer and sort it out. PleaseShow lessOystersMF
Developer Response
Hi, Thank you for taking the time to post your review, we are sorry to note the issues raised. We pride ourselves on our hardware and software, both of which are award winning. We would welcome the opportunity to better understand the issues you have suffered and therefore invite you to share your views with us directly so we can work to make your customer experience better going forward. We can be contacted via. complaintsandsocial@eposnow.com and hope to hear from you further. Thanks again for the share. Epos Now C&S TeamPoor customer service
When signing up I questioned some poor reviews regarding customer support and was assured that this was only recent due to Covid related furloughed staff but thy are all working again now. Since then, I have tried many times to get customer support without success and one month later, we still don’t have a functioning system. Online support is non existent. Phone support can take a minimum of 4 hours to get a reply. If you are unlucky to miss the call back due to dealing with our valued clients Epos Now don’t call again. I would not recommend Epos Now and am currently looking for an alternative. They are very quick to take your money but delivery on service is in my experience, non existent!Show lessN1ck T
Developer Response
Hi, Thank you for taking the time to post your review, we are sorry to note the issues raised. We pride ourselves on our hardware and software, both of which are award winning. We would welcome the opportunity to better understand the issues you have suffered and therefore invite you to share your views with us directly so we can work to make your customer experience better going forward. We can be contacted via. complaintsandsocial@eposnow.com and hope to hear from you further. Thanks again for the share. Epos Now C&S TeamI am working from home at the moment...
I am working from home at the moment and needed some assistance with managing the stock levels on Epos . I rang the helpline and shortly thereafter received a call from Ben Jarret. He was excellent, great service manner, friendly and efficient . Needless to say he sorted out my query within 10 mins and emailed me to let me know . Very impressed with service he provided .Show lessSarahhS734
Developer Response
Hi, Thank you for taking the time to post your review, we’re delighted to note how satisfied you are with our product. For a chance to win an iPad, we invite you to continue sharing the good word. We have a review presence on Trustpilot, Google Reviews, Google Playstore and Sitejabber. In the meantime, thanks again for the post. JohnGreat service
I was helped by Dani, she was resolutely professional and incredibly well versed in the systems and the workings of the hardware, and was able to solve my issue very quickly.Gary Redhead
Developer Response
Hi, Thank you for taking the time to post your review, we’re delighted to note how satisfied you are with our product. For a chance to win an iPad, we invite you to continue sharing the good word. We have a review presence on Trustpilot, Google Reviews, Google Playstore and Sitejabber. In the meantime, thanks again for the post. JohnGreat app
Everything works as it should, great support team and fair prices!!!rickle7866
Developer Response
Hi, Thank you for taking the time to post your review, we’re delighted to note how satisfied you are with our product. For a chance to win an iPad, we invite you to continue sharing the good word. We have a review presence on Trustpilot, Google Reviews, Google Playstore and Sitejabber. In the meantime, thanks again for the post. JohnExcellent
Great software, easy to use!knicksFan001
Developer Response
Hi, Thank you for taking the time to post your review, we’re delighted to note how satisfied you are with our product. For a chance to win an iPad, we invite you to continue sharing the good word. We have a review presence on Trustpilot, Google Reviews, Google Playstore and Sitejabber. In the meantime, thanks again for the post. JohnNo iOS 13 support
They don’t release their apps to keep up with Apple iOS releases. Pretty much when apple go from iOS 12 to 13. Their current app is useless. They are not motivated to work on the new app because their bulk of sales comes from their own ops hardware software bundle. The mobile app takes a very small part of their revenue. As an mobile app end user this is extremely bad news.Show lessfhrichardson
Great platform
Over $5,000,000,000 of transactions on the platform and Join over 30,000 businesses on the platformNate Birwhistle
Easy to use
The main Reasons to use Epos Now is that its Easy to learn and simple to use. No contracts cancel any timeTimothea Walsh
definitely use
One should definitely use this super crazy app for fun and work, helps us in many ways.CharmBuddleigh
