ePlatform Digital Libraries User Reviews

WHEELER'S BOOK CLUB LIMITED

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:)

I wish there was more audio books since I don’t always have time to just sit and read a book. There are a large range of books to read though.

ellea❤️

4 years ago

Response from developer

Thanks for your feedback, we're glad that you are enjoying reading or listening through the ePlatform app.

Good app, but the highlights :(

I like this app but there’s one thing that I don’t like: the highlights. When I highlight something, in the section where you can read your highlights with the notes, one highlight is often duplicated two or three times when I only wrote it once. Also, I would like if there was a way to auto save highlights, as I often write highlights then click off accidentally or miss the button by an inch and all of my writing is gone! Other than that, the app is good!

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𝐩𝐫𝐞𝐭𝐭𝐲𝐬𝐥𝐨𝐰𝐜𝐨𝐨𝐤𝐫

4 years ago

Response from developer

Thank you for the feedback, definitely will pass the message to our mobile developers to further enhance the APP.

Please reply

Well...it’s a fantastic way to read but sometimes it says that our library monthly loan of books. It can get really annoying especially when you really have to read because once that message has appeared, you have to wait a long time before someone returns a book. Another thing is that sometimes if you reserve a book, it actually doesn’t. I also have a book reserved for 2.4 years now!!!!!

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EB3064

4 years ago

Response from developer

Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at https://help.eplatform.co. We would love to hear from you!

Bad customer service after app glitching

Reserved a title that was very popular (over a month wait list)
Was almost able to borrow and it glitched and deleted from my reserve list
Informed customer service and was told they would investigate, and I would have to go back to the end of the queue after waiting over a month and the queue currently saying almost 2 months. I was annoyed and question why they couldn’t fix it and return me to my place in the queue. The response I receive was that they had to investigate my claim. A veiled accusation of me lying. I would think the proof of my having borrowed/ reserved the rest of the books a month ago would be in my favour but apparently not.
What is the point of customer service if they don’t help. I could’ve just reserved it again myself. I wanted to return to my place in the queue not have to go to the end again just because their system glitched

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Kitgardner

4 years ago

Response from developer

Hi, Could you please write to us at https://help.eplatform.co? This would help us to investigate further on the glitch that you've mentioned. Thank you.

Reasonable

I had to get it bc of my school and it had a reasonable amount of books but not what I want to read

zen🍪

4 years ago

Response from developer

Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at https://help.eplatform.co. We would love to hear from you!

Amazing!

I love the iPad app form of the online version. I use this app all the time for my school online books and audio books!
Works just as the online version on used to!

Would recommend!!

Espharess

4 years ago

Response from developer

Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at https://help.eplatform.co. We would love to hear from you!

The app stopped couple chapters via Audio book, the error says some is with loan account

The app stopped after listening to couple chapters via Audio book, the error says some issue with loan account and have been notified to the team. I have been struck here and disappointed..not sure will it get resolved or do I need to contact any team

hvtest2020

4 years ago

Response from developer

Hi, we've sorted these issues in the past, could you please test and update the ratings and the review? :) Happy to hear if there's any other issue/concerns in regards to the app- you can write to us at https://help.eplatform.co

You need to get it

It has so many inspiring stories and many stories so when you are young you can read easy books

pompymich

4 years ago

Response from developer

Thank you for your review. Enjoy reading & keep supporting us :) If you have any feedback or suggestion, you could write to us at https://help.eplatform.co. We would love to hear from you!

Oop, we gotta put a title.

Hello,

The app is a very good platform to read books on, but is it possible to ad the dark mode to browse and the other tabs? Also who do we contact to add more books to a school’s library?

EikkaYui

4 years ago

Response from developer

Hi, Thank you for your feedback, glad that you are happy with our APP. Definitely, will suggest our team to look into the 'Dark Mode' feature. In regards to adding new books, please contact us at https://help.eplatform.co/hc/en-us/requests/new

Pretty Good But..(Please Reply)

This App Is Absolutely Great! It’s Nice That You Can Borrow And Read Books Online When Can’t Go To Buy Books, I Only Have 1 Problem With The App, That Is The Words Overlap The Other Words In Some Books. I Was Trying To Read A Tom Gates Book But The Word Pet And Some Other Words I Couldn’t Really See Started Overlapping Some Of The Words. There Is Another Problem, Basically The Words Will Sometimes Be Out Of Place And Will Be Somewhere Random On The Page. Please Help With These Problems. Thanks.

- Christian

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SinGoldYoutuber

4 years ago

Response from developer

Hi Christian, Thanks for your feedback. Can you please contact us send the details of your device along (eg: Ipad/Iphone model, IOS version at https://help.eplatform.co? This way we can start an investigation and it will be easy to communicate to resolve this issue.