Useless
I tried many times to add my membership no and add my club card without any response!
Please track this and see your customers feedback!
Please track this and see your customers feedback!
Bad
Many times tried to book but it keeps giving me errors, so I decided to switch to other airlines , this app is a money loss for the company if they ever care
Behind the times
RJ has good service once in the air- the flight attendants are great. I’ve flown over 30+ times with them. However their app and website are dated, slow and just bad. Also, you cannot choose a seat! All other airlines I have ever travelled allow you to choose your seat. Not RJ- you just show up and they put you where they want you. I just flew a 12 hour flight and had to sit in a seat far away from my wife- all because they do not give you an option to choose a seat. Their customer service is hard to get hold of, I’m currently on the phone on hold after they left one of my suitcases in the terminal- I have a tracker so I can see it sitting there. I have been trying to get in contact with them for 2 days and nobody can give me any information on my delayed suitcase. RJ has great flight attendants and in flight service, but their website, app and customer service are 0/10.
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Doesn’t work
I have not yet ever managed to get this to log in to my royal club account and access my card.
What is the purpose of your App
Your App does not work and has so many issues. What is the point of having it if you don’t address the issues in it. Login into my account has not been working for many months. I suggest you remove it
Cannot log in
Can’t log in to my RJ account at all
Useless
Can’t even log in. Typed credentials in, times out after 30 secs. Doesn’t recognise email login either. Totally garbage
Just don’t do it
Before you book your flight let me give you some advice, don’t. It’s not worth it. You will lose your money, time, and nobody cares about what’s going on to try to help you. I booked with them, and due to an error on their part, they refused to refund my flight that they made me lose. No one is answering emails, each person I speak to blames the next person. Very unprofessional and has no problem stealing your money.
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One of the worst airlines
اسوأ شركة طيران.. لا ينصح به
Can’t add card to Apple wallet
Very buggy App. The feature to add your membership card to Apple Wallet does not work. Please fix.
