Leave a Review 5miles
2 days into the 24 hour “order pending” process
I’ve honestly never seen anything like it, other than a commercial that used to be on TV were customer service personnel were only authorized to apologize, repeatedly…
Apparently there is some provision somewhere deep within the details of 5 mile, that allows them to suspend your transaction by placing it into pending status, due to a nonspecific issue that no one in customer service can identify or communicate to you, even though your credit card has been billed and the seller has selected a meet up location and scheduled to meet you.
I wasted four hours of my time on Friday while waiting for Customer Service to get to the bottom of what specifically the issue was, but they seem completely unable to do anything other than apologize; which to their credit, which they have done repeatedly over and over again for the last 36 hours…. And fine apologizers they are indeed… however, eventually become you’re really aware but they seem to have the ability to do nothing but apologize, as they have no information, can’t get any information, can speak to no one who has any information, and provide no solution whatsoever for your dilemma…
An amazing experience, because I have truly never seen anyone be so well-trained and polite while providing no information or solutions whatsoever… Truly remarkable.Show lessgeaux4two
Developer Response
Hi! We're concerned about your recent experience on the app and we'd like to learn more. Please contact support@5milesapp.com (at your convenience), submit a ticket in 5miles through the path: Profile--Settings--Support / Leave Feedback, so we may investigate this matter further. We're here for you.Entire system is flawed
I’ve tried so many times to sell stuff through this app and have been disappointed every time. Seems like the people that are “buyers” on here don’t do anything but waste your time asking lots of questions and basically wanting you to give it away for free only to leave you stranded in the end. They have no means of screening sellers and buyers to verify if they are even who they say they are. Also, I tried to advertise a yard sale and posted pictures of the things I’m selling to encourage people to come and check them out in person. In the end I get flagged by 5 miles and my listings get pulled for “duplicates”. Why? Because I used the same pictures for my individual listings as I had in my yard sale listing. So dumb in so many different ways. Just save your time people! If you want to safely and efficiently sell your stuff take the cut and sell through EBAY. Heck, at this point even offer up has better options for sellers than 5 miles. This app is nothing but overhyped due to their “duplicate” commercials on social media.Show lessNunya biz ness
Developer Response
Hi! We're sorry the app hasn't met your expectations so far. How can we improve 5miles for you? We'd love to hear your thoughts. Please feel free to contact us anytime at support@5milesapp.com or submit a ticket in 5miles through the path: Profile--Settings--Support / Leave Feedback. We're here for helping you.App is a joke
This app is a joke. There are so many fake users asking for your number and they do nothing about them. And then when you list your household items under the household category they remove them. I had my treadmill removed from household and when I sent them a chat asking where it should go they told me it needed to be under fashion and accessories and health and beauty!! How does that even make sense over household and when I questioned it they said it was the only category they would allow treadmills in. What??? This app has great potential but they need to get their crap together. For now I will just use let go and offer up. They don’t give you any hassle and are much more user friendly.Show lessAshley5589
False messages?
After reading a few reviews I feel like I’m getting the same fake messages from folks. In the past week I’ve gotten 5 seemingly interested people either asking if an item is available or requesting more information. As others have experienced, there is no response back to my reply. On other platforms, even when it is a mistake of just saying they like the item, at least they respond letting me know that’s the case. I’m not sure what’s going on here. As an added note, not a single person that has sent a message has been from remotely close to my area.. mostly from about 90 miles away. Again it just adds to my suspicions. I’ll probably give this another week before I delete the app.Show lessHóok
Useless App
It doesn't have a wide reaching range in some areas. None of my friends in my area has even heard of it. I had more inquiries from people way more than 5 miles away. I was suddenly getting "followers" from far away places that had never inquired nor bought anything from me. That was odd all in itself. It randomly stopped allowing me to upload photos. I deleted it b/c nothing was selling unlike the other apps I use (Letgo & OfferUp). I'd stay away from this app. It doesn't function well and their customer service option is hard to find w/no responses. Just seems like an overall useless app.
I will say that the concept of having an online store that is free is great but again seems useless.Show lessSpeechless in DE
Haggling problems
The destructive and provocative haggling culture of some people, apparently has made 5 miles ban bids lower than a certain ratio of the asking price. Today, I tried to bid $150 on a used Apple Watch that the seller was asking $350 for, but 5 miles said ”please five a reasonable bid”. So I went to Walmart instead and bought a brand new Apple Watch for $149 with warranty and the exact color I wanted. Cheaper than the offer 5miles did not let me place!
When I sell I am honest about my asking price but I get these lowballers from hell all the time.
So 5 miles = overpriced garbage and unserious buyers inflating the asking price. For some reason, 5 miles seems to attract the absolutely worst people on earth.Show lessHataritunes
poorly designed app
I spent about 15 minutes creating my first post, part of that time trying to figure out why they were automatically listing my price in a foreign currency (I'm in the US) and not allowing me to list in US$.
After finally sorting that out, it turned out that the app won't post my item because I don't have a cell phone and therefore can't be verified.
So, I tried to delete the account (apparently they don't actually 'delete', rather they 'deactivate' your account). It forwarded me to their website on my browser, and repeatedly had me complete captcha tasks, even though it said i was completing them correctly it won't sign me into my account on the browser, even though it works on the app itself.Show lessRvw
Total Ripoff!
I bought an ad to advertise for a moving sale. Since there was no category for “moving sale or estate sale,” I picked their “yard sale,” which seemed to be the closest thing to what I needed. The day of the sale, I went in the app and it realized that the ad was never posted, Bc it was in the “wrong category.” I appealed, but by the end of the day, it was still not posted. When I asked customer service to refund my money, Bc they did not provide the service for which I paid, they said no. Thieves!
My advice? Don’t bother. Facebook’s Marketplace is where it’s at anyway. I have been on 5 miles for a couple of years. I’ve sold nothing. I have been on Marketplace for 6 months, and that’s where I sell the bulk of everything.Show lessVictoriaMG
Frustrating app, high online pay fee ☹️
I first have to say the chat support people are great and response time is instant. However, my issue is that listings “default” to accept cash AND online payments and I am a new user and wasn’t aware of this - a buyer also was new to this feature and used it. Online pymt has EXPENSIVE 4.9% fee of the total Then when you get ready to transfer the $ to your bank a pop up message warns you better have the right info or be charged $2 on top of that fee. Go figure, my transfer got a massage saying it was rejected! How, i don’t know since o double checked before sending. A few more tries and I’ll have nothing left of the money I got for my sold item that alreasy was a loss. 😡Show lesssoopernacholicious
App for Scammers
This app is plagued with scammers, and 5miles does absolutely nothing to protect the customer. On eBay when a buyer makes a purchase you know the sellers real name, email address, physical address, and phone number simply by conducting business with the seller. For some reason 5miles chooses to hide basic contact information from the buyer, so if anything goes wrong with the transaction the buyer is screwed. 5miles response to me was that that would be a good future update for the app to allow buyers to see the sellers contact information. My scammer’s account has yet to be banned, but can you believe the scammer was actually allowed to block me!? What’s even more ridiculous is that 5miles is unwilling to provide me with any of my sellers contact information unless I get a subpoena. Has anyone at 5miles even offered to reach out to the seller in an attempt to retrieve my money. Absolutely, NOT! eBay, why did I ever leave you!Show lessMark@Boston
Developer Response
Hi. Thank you for bringing this to our attention. We're concerned about your recent experience with the app and we'd like to learn more. Please contact support@5milesapp.com (at your convenience), submit a ticket in 5miles through the path: Profile--Settings--Support / Leave Feedback, so we may investigate this matter further. We're here for you.
