Impossible to reach customer service
The actual dry cleaning is fine, but it’s so frustrating how nearly impossible it is to get ahold of customer service. No one ever picks up the number, and they never get back to you even if you leave a voice message. Asking a Mulberry store doesn’t work either, because they don’t do the actual dry cleaning (they’re more of a drop off/pick up place). Super strange to run a business like this.
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I gave them my suit 4 weeks ago for a rush order still not here
I dunno what to say. App is dated and the company clearly is too. I’ve called them probably 20x - they’ve answered less than half of those, said the suit was otw. No clue what’s going on. On top of that the suit was for a wedding I attended 3 weeks ago. My suit costs over $3K, so maybe they’re good for stuff like socks and t shirts but I’d keep high end clothes away from them.
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Erin SP
Excellent service, great cleaning, highly recommended. Timely turn around, service highest quality.
Super Convenient
Super convenient and they have taken great care of my clothes. Definitely would recommend!
Awesome service, best price
Went down a rabbit hole looking for delivery laundry services around Minneapolis, MN. Mulberry’s was at the end of that search. Best price : feature : quality ratio by a far. Friendly workers, some good coupons. All in: GREAT service, great prices, clothes are clean, well taken care of, folded, and delivered professionally, 4x/month for like $100/mo. Three bits of feedback for owners/devs:
1) A shorter window between regular pickup and drop off would be nice, I’d pay a bit more for next-day-ish turn around (they come on tuesdays & fridays now) - not a deal breaker obviously for me, but I can imagine owning less clothes and being annoyed by waiting 3 days for it to come back.
2) Amazing that they have an app - better than 80% of the services I researched that don’t - but man it has some slow page load times. Not sure what it’s built on, but $5k to a decent developer would probably go a long way here. Still works though, and works more than well enough for me!
3) Put some photos up of bags and sizes used in the subscription plans, it confused me. Add in-depth details about how different items are included or priced separately, what happens when you fill the bag too much, if you only use 2 of your 4 deliveries that month, how special requests are handled, hangers? etc. It’s definitely been set it and forget it for me, and there was mostly all the info available, but sometimes I wonder if throwing in towels, throw blankets, etc is changing the amount I’m paying. They did call me once when I included a comforter saying it was an extra $50ish to wash and confirming the cost, much appreciated!
1) A shorter window between regular pickup and drop off would be nice, I’d pay a bit more for next-day-ish turn around (they come on tuesdays & fridays now) - not a deal breaker obviously for me, but I can imagine owning less clothes and being annoyed by waiting 3 days for it to come back.
2) Amazing that they have an app - better than 80% of the services I researched that don’t - but man it has some slow page load times. Not sure what it’s built on, but $5k to a decent developer would probably go a long way here. Still works though, and works more than well enough for me!
3) Put some photos up of bags and sizes used in the subscription plans, it confused me. Add in-depth details about how different items are included or priced separately, what happens when you fill the bag too much, if you only use 2 of your 4 deliveries that month, how special requests are handled, hangers? etc. It’s definitely been set it and forget it for me, and there was mostly all the info available, but sometimes I wonder if throwing in towels, throw blankets, etc is changing the amount I’m paying. They did call me once when I included a comforter saying it was an extra $50ish to wash and confirming the cost, much appreciated!
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Quality dry cleaning, Great App
I am a long-time Mulberry’s customer. While still mourning my neighborhood physical store (which was closed), the app is easy to use. Use the app to arranged pickup and drop off of dry cleaning.
Super convenient app
App makes scheduling so easy.
Service good, app is glitchy
You can schedule pick up but that’s about all the app is good for. It says you have an order but when you click through its not there. Doesn’t keep track of coupons or when coupon is applied. And it’s slow to load.
Love Mulberry’s
I am so impressed with the service and quality of dry cleaning. Also, their customer service is phenomenal. They text me if it’s not my normal driver. Also, they have come back for my garments a few times when I forgot to hang outside! Glad they are to in free as well!
Prices keep rising! Quality dropping.
"Closet" feature was eliminated that let you see each item coded with the cleaners tag. Much less information available to customer with this version.
App is very clunky.
App is very clunky.
