Disappointed
MOBI has now ceased support for the app I purchased.
When I inquired with them they told me to simply install the free version and my documents would migrate to the new app.
I did this, and the documents did indeed migrate. The problem is I’m now bombarded with prompts to upgrade to the premium version of the app, and ads appear on every page I open. I can no longer work with the documents on my original app because they disappeared when they migrated to the new app, they weren’t simply copied over.
My previous paid version of this app had none of these annoying distractions.
Needless to say, I’m very unhappy with this.
Response from developer
Hello, There should be no third-party ads and you should be able to freely create, edit files, export to PDF. If this is not the case, and I'm sorry to ask again, could you please contact us through the in-app form (Account, Send feedback, Contact support)? The information on App Store is limited and I can't seem to find your correspondence. Thank you!
Used to be great...
Update:
After two weeks of trying to restore my purchase, it finally restored my account and I am able to use it without the adds.
Response from developer
Dear Charrua, thank you so much for updating your review and rating of OfficeSuite. We are very happy you have managed to migrate to the new app and apologize for the inconvenience throughout this process. If you ever need any assistance, help or simply want to give us feedback, please do so at: ios-helpdesk@mobisystems.com. We appreciate you using our product - thank you!
Very useful, but has issues ...
One of the problems, is that the app will quite often render .xls files imported from Open Office (Windows) to unreadable format after saving it in OfficeSuite. Also, we could do without the nag window prompting us to leave a review. Even does it when a review has already been left.
Response from developer
Dear Sunburst335, thank you for taking the time to review and rate OfficeSuite. Please contact us at: ios-helpdesk@mobisystems.com and include more details and the file that you are having an issue with, so that we can investigate. Thank you!
Data loss migrating to the new app from Pro version
Response from developer
We are sorry that you have experienced an issue with the app. Please contact us at: ios-helpdesk@mobisystems.com providing more details and we can try to help. Thank you!
Well now you are just being greedy! Thanks a lot!
Way to look out for the people who help support your app when it had all its flaws. You think we could get a notice or warning or at least the option to to keep our old version that we paid for bugs and all. I am sorry but I cannot afford a subscription.
Terrible customer care
deleted half of my copy and no one at Mobi has gotten back to me with an explanation as to what happened and who within Mobi had made the unauthorized alteration. There is no working customer service contact phone number so it’s impossible to speak with anyone at Mobi. I LOST HALF OF MY COPY AND NO ONE SEEMS TO CARE!!! This app is not user friendly and the customer service for any help is non existent.
This app works great but I am disappointed by the forced up sell to the paid edition. Without paying, the basic app really does nothing. I think it would be professional of the developer to say, up front, that if the user want to convert a odt zipped file to a readable version on iOS, you need to pay. NOT COOL, people. Non the less, I needed the conversion so I agreed to the upgrade, for now. But I’m not sure I’ll keep it beyond the 7 day trial... Have some guts, developer and contact me to discuss. Will this happen? Probably not.
Response from developer
Dec 18 Hello, again AILeeShaw, As we do care, we answer here, also. We believe we are able to identify one issue in our support system from you. In order to investigate it, we need a sample file which illustrates the problem and more details. We have a team of developers who can investigate what might have gone wrong. Also, please share why you believe that the Free version of the app is not very useful? Compared to other apps we offer much more functionality for FREE to our users. Dec 17 Hello AILeeShaw, please contact us via email at: ios-helpdesk@mobisystems.com. We apologize for any inconvenience and are sorry you are experiencing a problem. Please include as many details about the issue, as possible and attach a screenshot(s) if applicable when you contact us. Thank you!
Excellent!
Response from developer
Thank you for your review. Our team appreciates it!
Paid for the upgrade now asking to pay again
I think its a great tool for iPad users on the go but not £20 a year
Response from developer
Hello, thank you for contacting us. OfficeSuite provides 2 options for additional purchases: • OfficeSuite Pro (One-time purchase) – All premium features for iOS devices only (without PDF conversion) • OfficeSuite Personal (Subscription plan) – All premium features for 1 desktop & other mobile devices (incl. PDF conversion) Both of them are available directly through the freemium version, but if you have already purchased OfficeSuite Pro, than you could upgrade to subscription at a lower price.
Productive
It’s a very good, great and useful App!
Or this is not possible, I think it’ll be a useful think, If the developers should give this plus thing to the app!
Response from developer
Hello! We are glad that you enjoy OfficeSuite. As far as Apple Pencil support is concerned, we are currently implementing further features for its use, so if you have any suggestions, please do not hesitate to forward them to: ios-helpdesk@mobisystems.com
