The best service for working professionals.
I rarely write reviews but felt compelled to write one to recommend this team to everyone in Boston. I used NimNim for two years in Boston before moving away and have to say that the responsiveness, hands on service and flexibility are the best.
The team did an incredible job of responding to every question or request I had. They learn and know exactly how you like to interact with them. For me, I just needed the problem of getting the laundry done reliably every time. They just took that off my plate and off my mind.
Whenever there was a problem, the founder, Nimish personally saw to it that things are made right. With laundry service, I think the most important thing is the integrity of the service and NimNim team was a group of guys that I could trust. There are a lot of wash and fold services but at the end of the day, you want to know that there is a person behind the brand that you can trust in case you come across anything.
Oftentimes because of my difficult schedule I had to miss the pick up times and the team was always so gracious to accommodate. Also unlike some of the other services that are out there, the window of times are so much more flexible. I could have her dropped off and picked up at the earliest hours or at the latest of hours.
If you’re a working professional low on time, I highly highly recommend these guys.
The team did an incredible job of responding to every question or request I had. They learn and know exactly how you like to interact with them. For me, I just needed the problem of getting the laundry done reliably every time. They just took that off my plate and off my mind.
Whenever there was a problem, the founder, Nimish personally saw to it that things are made right. With laundry service, I think the most important thing is the integrity of the service and NimNim team was a group of guys that I could trust. There are a lot of wash and fold services but at the end of the day, you want to know that there is a person behind the brand that you can trust in case you come across anything.
Oftentimes because of my difficult schedule I had to miss the pick up times and the team was always so gracious to accommodate. Also unlike some of the other services that are out there, the window of times are so much more flexible. I could have her dropped off and picked up at the earliest hours or at the latest of hours.
If you’re a working professional low on time, I highly highly recommend these guys.
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A Great Service
I have been a customer for three years and I can’t say enough how convenient their service is. My clothes are always available the next day as advertised, and unlike other dry cleaners I’ve tried, the level of communication is perfect. They deliver inside a two hour window, give me a heads up when they’re 30 minutes out, and text me when they arrive. If you’re someone too busy or forgetful to regularly stop at the dry cleaners, NimNim’s a godsend.
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Useless service
So on Saturday I went and dropped of a shirt and a dress for stitching and a cardigan for dry wash. I told them I’ll pay by cash (I even have the text proof). The stupid guy charged my card (seems someone used it on my behalf before). I’m not complaining.
The annoying fact is that they give me the clothes sent back JUST how I dropped it off with them. They take a week to give it back.
And I was charged for delivery since I was the one who went, picked it up and collected it back. Wow. This is by far the MESSED up service. No communication. When you ask them the status they are rude and just try to play the fool.
Nim Nim - Nimish , TREAT customers properly if YOU want to go far with this venture
The annoying fact is that they give me the clothes sent back JUST how I dropped it off with them. They take a week to give it back.
And I was charged for delivery since I was the one who went, picked it up and collected it back. Wow. This is by far the MESSED up service. No communication. When you ask them the status they are rude and just try to play the fool.
Nim Nim - Nimish , TREAT customers properly if YOU want to go far with this venture
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Horrible service and very unethical.
Horrible service and very unethical.I sent my winter jacket for dry cleaning since it has duck down in it. Nimnim charged me with the dry cleaning charge, but guess what?!?! They lied, and they water washed my jacket! My winter jacket is an expensive investment for me for this cold New England weather. But Nimnim just completely ruined my jacket. All the duck down furs are all messed up, and the jacket smells so horrible! My jacket was completely ruined!!! I emailed them and asked them, and they said they would investigate. It has been a whole month since they picked up, and they never send follow-ups. And when I email them again, they were asking me to drop my jack off for investigation! I sent my ruined jacket like a month ago, and they don't even remember they picked it up. I strongly recommend people stop using this unethical company which they lie to their clients, and so not organized!
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So Convenient
I love using NimNim because their services are extremely convenient, specially for me! Living in the city can be chaotic and I’m always busy to do laundry myself. I’ve been using NimNim for a couple of months now. Never had a bad experience, the drivers are always friendly and even in this cold winter they put a smile on their faces. I’ve had the pleasure to speak to both founders since they are sometimes hands on delivering or picking up. I’ll keep using NimNim, and I recommend it, it’s pretty convenient
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Ruined my clothes, ignored my complaint, then lied to me
First (and only) time I tried using NimNim a silk shirt with fringe was completely ruined. Clearly not properly dry-cleaned as the fringe came undone (which should not happen, and had not happened in the past, with dry cleaning). I made a complaint about my ruined shirt as soon as I got it back, including emailing them with pictures. They said they would get back to me and I heard nothing back. I called again, supposedly spoke with one of the founders, Nimish, who was very apologetic, said he would Venmo me money for the shirt (as it was a very nice shirt that unfortunately is no longer sold and thus can’t be replaced), would refund me for the dry cleaning, and also give me $50 NimNim credit. I was indeed refunded for the dry cleaning, but have not credit or any compensation for my destroyed shirt. Terrible quality, terrible service, liars. Stay away if you care about your clothes.
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Sketchy startup
I put in an order, fully filled out the request. The charge came back a little questionable (30lbs on a small bag of laundry that clearly wasn’t 30lbs), but I let it be because everything was washed and cleaned. Then a couple months later I get weird text messages from Nimnim saying they had a glitch and weren’t able to charge me for the order. They asked me to text my credit card details, asked me to Venmo them money? Most normal business who have mix ups or mistakes offer some sort of apology or credit or something. No, they just weirdly demand your credit info... seems a lot like a scam. Lots of other wash and fold delivery services in the area to choose from, avoid this one.
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Nimnim for the winwin!
nimnim routinely comes to my rescue with same-day pickup and next-day turnaround on dry cleaning. But after three weeks of work travel, i found myself staring at a mountain of laundry that would have taken me DAYS to wash and fold. That’s when I noticed their nifty laundry service. I hurriedly loaded about 60lbs of laundry into heavy-duty contractor bags and touched a few buttons. Miraculously, it left my apartment and reappeared at my concierge with ninja speed and precision: washed, folded, categorized, and smelling like a bag of snuggles from my grandma.
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