Bad service
Here’s a suggestion for a Google review that highlights the issue clearly and professionally:
Title: Extremely Disappointing Experience
Review:
I had a terrible experience with Almosafer. I booked a hotel for 8 people (3 rooms) through their app, and when we arrived in Kuwait at 6:15 PM, we were shocked to find that the hotel was fully booked and our reservation was not honored.
We immediately contacted Almosafer’s customer support, but instead of resolving the issue professionally, they offered us subpar alternatives far below the standard of the original booking. Worse, despite the fact that they had already charged us, they refused to book a replacement hotel using the deducted amount and insisted that we pay again out of pocket, promising to “refund” us later.
We spent over 6 hours in the streets of Kuwait (until midnight) without a solution. For a group of 8, this was a stressful, exhausting, and completely unacceptable experience.
Their customer service lacks professionalism and urgency, showing no regard for the inconvenience caused. I cannot recommend Almosafer to anyone and strongly advise travelers to avoid this service.
Does this align with your experience? Let me know if you’d like adjustments.
Title: Extremely Disappointing Experience
Review:
I had a terrible experience with Almosafer. I booked a hotel for 8 people (3 rooms) through their app, and when we arrived in Kuwait at 6:15 PM, we were shocked to find that the hotel was fully booked and our reservation was not honored.
We immediately contacted Almosafer’s customer support, but instead of resolving the issue professionally, they offered us subpar alternatives far below the standard of the original booking. Worse, despite the fact that they had already charged us, they refused to book a replacement hotel using the deducted amount and insisted that we pay again out of pocket, promising to “refund” us later.
We spent over 6 hours in the streets of Kuwait (until midnight) without a solution. For a group of 8, this was a stressful, exhausting, and completely unacceptable experience.
Their customer service lacks professionalism and urgency, showing no regard for the inconvenience caused. I cannot recommend Almosafer to anyone and strongly advise travelers to avoid this service.
Does this align with your experience? Let me know if you’d like adjustments.
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Response from developer
Hello there! We noticed that you've given us a low rating and are sorry you didn’t have a pleasant experience. Please click on the following link and our travel advisors will help you out via WhatsApp: https://wa.link/6trqij
