Leave a Review Disconnect Premium VPN
Solid Protection
UPDATED REVIEW: I’ve been using this as my VPN for years on both mobile and desktop, and have been very happy with the amount of tracking and ads that get blocked. Their customer service is exceptional and always willing to help. My previous review no longer stands, as they very quickly addressed the situation.
PREVIOUS REVIEW: The latest update which supposedly fixes bugs, has seemingly broken a lot of functionality. Certain apps will not load content unless Disconnect is turned off. Sad, because I’ve used this for years and have loved it.Show lessGreg - New York
Developer Response
So sorry to hear you ran into this! We just made changes on our end to address unexpected blocking with our app. Please completely close and exit our app then relaunch it to ensure the changes are applied for you. If you still have any issues or have any additional questions or feedback, please reach out to our support team at support@disconnect.me.Latest update is broken
The latest update which supposedly fixes bugs, has seemingly broken a lot of functionality. Certain apps will not load content unless Disconnect is turned off. Sad, because I’ve used this for years and have loved it.Developer Response
So sorry to hear you ran into this! We just made changes on our end to address unexpected blocking with our app. Please completely close and exit our app then relaunch it to ensure the changes are applied for you. If you still have any issues or have any additional questions or feedback, please reach out to our support team at support@disconnect.me.Do not trust
App drops VPN connection buts keeps you on the internet. Activity page quits reporting blocked traffic. After testing found that email tracking was allowed during the same time. I have contacted customer support without resolution.
If I had not paid for the year I would be deleting app and purchasing another VPN that I could trust!Show lessFWS - 1
Developer Response
Current reply: So sorry to hear you're running into trouble. You mentioned reaching out to our support team, but please do reach back out so the team can make sure the app is working correctly for you.Second reply: This issue was fully resolved with subsequent versions 3.0.2 and 3.0.3. Please contact us if you are still having any issues. Thank you for your feedback and support. Original reply: Very sorry to hear about your experience and we are pushing a new update that should resolve this shortly. Thank you.Inconsistent protection
I paid for consistent protection. However, I’ve learned to monitor, especially when on farcebook. It conveniently turns itself off. THAT’S THE TENTACLE TOTING crAPP, along with google and the like that I’m hiding from!!!
If this won’t do any better, I want a refund to go find one that works as expected by me.Show lessNannyNot
Developer Response
So sorry to hear you're having trouble! We designed our app to automatically reconnect if it ever loses connection to our servers for any trouble. Our team would love to troubleshoot what is happening. Please reach out to support@disconnect.me so we can help.Best VPN
This is by far the best VPN available. It offers the ability to route all your traffic including that of apps. The reason i use a vpn is to feel safe and this provider gives me peace of mind.AmericanMade1
Superb
Consider me a customer for life. Been using disconnect for 7yrs already and it keeps getting better, more stable, and more protective. Keep more improvements coming. Let us block even more.Hehoeopepnen
Amazing.
Best vpn, by far.truesonic408
cant open the app
Developer, plz tell me what steps i should take. App just stopped opening. My phone is up to date, as well as app. Shows me in settings i am connected. I can delete app, n reinstall, but will lose info…???
Otherwise am happy with all else 🫠sapurl
Developer Response
So sorry to hear you're having trouble! Please reach out to our support team at support@disconnect.me so they can walk you through how to uninstall the app and reinstall it while keeping all of your information to make sure the app is working correctly for you.Not functional
This app as well as the privacy pro DO NOT open - they crash instantly. I was not able to open or do anything with them since installation.
Used to have “privacy pro” app before, and it seemed to work ok, though it did make websites and any internet connected apps including App Store super slow (I was using a free version so maybe it was due to that).Show lessHriundell
Developer Response
This is definitely not expected behavior with the app at all! If you can, please reach out to our support team at support@disconnect.me so they can help make sure the app is working properly for you.I miss the original Disconnect circle graphics
The first time I bought Disconnect, was years ago, when the app displayed a series of interconnected circles coming from any website I opened. I miss this, because it allowed me to see the dozens of trackers that originate from any single website. It also showed me in real time, exactly how many times social media apps were trying to access my computer hard drive, just from visiting any website that had a social media icon link. Twitter reportedly pinged my hard drive 600 times per minute, trying to access any vulnerabilities, that would give it unrestricted access to my computer data, even though I didn’t have a Twitter account. I really miss that part of the app. I suppose data collection and tracking has become so pervasive today, that knowing just how much data theft is going on would sicken most people. It would be great to see that function again though.Show lessRekSinger
Developer Response
Thank you so much for sharing your suggestion with us! As our app's protection has grown, we had to change our interface, but we are working to see if we can bring back the ability to see the source of a tracker that we block. You can see what we block in real-time on the Activity page in an app, and if you want to see what is in a specific app or a specific website while we work on the new features, check the Activity page first, then visit the site or app, then check the Activity page again as it will now show the blocked trackers for what you just visited.
