Leave a Review Lake Trust Credit Union
Need more info
Pending transactions don’t always have from who their pending. Deposits take forever to show, they should be immediate even if not available to use the funds. I second guess myself all the time wondering did it deposit or didn’t it. Also, pending transactions should come out of the balance not be a surprise.Show lessAngel-lkh
Always there when we need them!
Lake Trust is great to do business with.
We are thinking about getting another vehicle and would love to
Finance it through them!GrammaBon
Could be great
It is a great app in many ways (intuitive, easy to navigate and find information) but the bill pay function is lacking. When a paper check is necessary, the money should be deducted from the account on the day it sends, at least as a pending debit, not on the day the check is cashed. During the lag time, which can be weeks, there is no record of the payment in the app, thus requiring me to maintain a paper record. A benefit to using the app should be NOT having to maintain an additional record. Other banking apps can do this. Fix this, and it would be five stars.Show lessKLLB2
Check deposit is terrible
The camera interface is terrible when trying to take a photo of the check, especially the back. I crops incorrectly or doesn’t crop at all. Sometimes it completely distorts the photo. This is an app issue and not a camera issue as the image appears clear before taking the photo.53737hsgsteb
Mobile check deposit
Is there some fancy trick to get the camera to capture the image of your check? Spin around three times, but only on the 8th Tuesday of every other month on a full moon, whispering the secret incantation - “Piece of S%$!” Three times? I down loaded the app for this reason alone, very frustrating!!!rebikay
Mary Ellen Renaud
I like the convenience of the app although the check deposit photo function doesn’t always work well.maryz53
Amazing
Better than any bank I’ve been to, the app is easy to use and the employees are amazing they explain everything and answer any questions you haveKotchrockt69
Many needed improvements
This app is rudimentary at best, mobile deposit works only sporadically, auto-capture rarely works for mobile check deposits. Also, the hours that they answer the phone for customer issues are terribly limited, and departments do not communicate with one another. More times than I can remember I’ve waited on hold for hours on end, only to have been transferred to the wrong person and have been put on hold again, more often than not, to be hung up on. I’d recommend finding a credit union that’s more customer service minded, this one is most certainly not that...Show lessMedavis121
Deposit checks
This is so difficult to get a usable picture. Please fix this since we are on lockdown.Marviny
Nononononono
Okay, so if you do any international traveling or plan it in the near future run from this credit union as fast and far away as. I don’t know if they just say they’re going to allow the card to be used in a foreign country or they actually allow it. My last two international trips to Argentina and New Zealand has resulted in me with no way to access my funds through atm or by merchant. I have literally had to call my mom in the states to sort it out both times. The bank is great if you want to stay in the USA. I have card valet for it as well and it literally changes nothing.Show lessHahahahaha job
