Worst customer service ever!
I do not have a problem with the product itself, it is a decent product. But after being sold devices that I did not need this is when things went terribly wrong! Over a 3 day period, at least 10 phone calls, and several hours of my time I continually explained that I was sold devices I didn’t need and could not perform the functions I was told they could. I was repeatedly given the same stock answers has if everyone there was reading from the same script, operators and supervisors alike. There was nothing anyone there could do, there was no customer satisfaction to be had. And if I really wanted to I could send the equipment back at my own cost! They made no attempt to make the situation right or even offer to take a single penny off the bill. Just kept saying there was nothing they could do and that there was nobody in the company who could even give a return. I highly doubt that! These people have no respect for their customers and will out right lie in your face! Buyer beware!
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Terrible.
My family uses Sling at home with no problems. The app for XBOX works amazing. However, the iPhone app is GARBAGE. No matter where we are or what kind of connection we have the app crashes constantly across all our devices- tablets, phones, laptops, everything but the XBOX. For every 30 seconds of show you’re able to watch there is at least a minute of buffering. All the buffering and trying to get a better connection absolutely kills our battery percentage. Your typical trouble-shooting measures like reinstalling the app and upgrading your network connection do nothing. I’ve tried downloading and using the apps for the individual channels I like, but Sling doesn’t work with any of them so unlike other cable services I am unable to use those apps as an alternative when the Sling app is down. Also, again unlike the XBOX app, you are unable to skip through commercials and they play the same one over and over and over and over and over. Sling as a cable service is great, however their iPhone app is HORENDOUS.
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Cut the cord with sling saving $100 a month
I have sling blue for $25 a month it allows 3 screens simultaneously and is not ip linked(you can stream away from home). I recently convinced my parents to ditch cable and sling is a great substitute for us. The only downside is it lags when streamed via chromecast (I have a gen 1 chromecast so that could be why) otherwise playback via iPhones/iPads is great as well as on the Xbox one s my family’s main media hub. I would like there to be a way to continuously stream episodes but I get that they are trying to not strain their servers with unattended streams (It would be nice for this to be fixed but it likely isn’t going to happen). I’m happy with this service DISH is definitely on the right track with sling hopefully it remains as affordable as it is now! I am trying to get my family and friends to use streaming services like this to gut their cable bill with sling and a OTA antenna you can easily save $1,200-1,800 a year put that money to good use elsewhere.
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Great Service!
So far, my family and I are really enjoying this service. In my line of work, there can be times where there is absolutely no work and so I have the time to watch a show or two. While there are a few glitches while watching, I hardly ever come across these issues. For what it is as a whole, I couldn’t be happier with this service. I know there are a bunch of negative reviews, but honestly I think there might be something wrong on their end of the spectrum. As with any company there is always room for improvement on quality. Besides the rare glitch that I have noticed, I have no issue with this service as I have had with certain cable companies that charge the hell out of their customers. We don’t even have upgrade channels and still paying almost $200 a month. Keep up the good work Sling.
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Terrible
This service is terrible. It's saving grace is that it's the only major streaming service I've found that doesn't have ESPN and thus is affordable (I don't need ESPN). If you're looking for a package with ESPN, there is absolutely no reason you should be using sling TV.
IF you can get the app to load a program you're trying to watch, it very often will not load it to a Chromecast. Just a spinning orange loading screen.
It's impossible to watch a program on demand as the app is guaranteed to crash at sometime in the program everytime. What make this worse is neither of the "resume watching" or fast forward function have ever worked, so your only option is to start the program over from the beginning. Incredibly frustrating. I had this app for several months but couldn't stand wasting my money anymore and cancelled as I couldn't believe that they'd done nothing to fix the multitude of problems that this thing has. Save yourself the frustration and go with literally any other streaming service.
IF you can get the app to load a program you're trying to watch, it very often will not load it to a Chromecast. Just a spinning orange loading screen.
It's impossible to watch a program on demand as the app is guaranteed to crash at sometime in the program everytime. What make this worse is neither of the "resume watching" or fast forward function have ever worked, so your only option is to start the program over from the beginning. Incredibly frustrating. I had this app for several months but couldn't stand wasting my money anymore and cancelled as I couldn't believe that they'd done nothing to fix the multitude of problems that this thing has. Save yourself the frustration and go with literally any other streaming service.
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Beware of the time stamp....
I signed up for a free trial, some of the shows played well some would cut off right in the middle of live tv and forget watching “on demand items” you aren’t even able to fast forward without it kicking you off or freezing. And you better make sure you cancel tour free trial at the precise time that it says to cancel or else it will charge you at hat very moment. I cancelled my account 10 minutes too late and while scrambling to figure out who to contact and cancel the chat room representative tells me that she couldn’t couldn’t refund my services because I was presently in streaming mood. 🤔 that makes zero sense. Not an hour later 10 minutes later! And because I was presently streaming something she told me she couldn't cancel it. I figured they would just stop the service right at that second and cut it off the tv...that’s what a cable company would do. That to me made no sense. And for that I would give them a 0 In customer service. They say beware the fine print, in this case beware the time stamp!
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I would give a ZERO if i could...
I tried the free trial and was very disappointed, it kept having to buffer and it froze alot. So I cancelled the free trial online and it showed that it had been cancelled. Then 3 months later i find out that it actually never cancelled and that they have been charging me $30 something dollars a month and i called customer service so i could get my money back and the represenative over the phone was very rude and had an attidude and kept saying they couldnt do anything about it. I asked to speak to a manager and the representative over the phone again says he cant do anything about it. So at this time i guess i got screwed out $90 dollars but im on here to tell everyone “DO NOT” get sling tv!!! You all should check out VADER STREAMS or NITRO TV. You get 1700 channels including all these channels that sling makes you pay extra for and only for $20 Check em out!!! Well i guess it is what it is and as long as at least 1 person doesnt get sling b/c of my review then thats worth my $90 dollars that they stole from me. Deuce!!! XD
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Pretty much flawless
So first of all I just don’t write reviews. But I just had to do it because the app deserves it. It’s really good. Second I was skeptical about the services they provide. I didn’t know much. But once I found out more and signed up for it, it’s what they advertise. It is tv a la carte. I signed up for the Spanish channels and I even get an Argentinian channel I can’t get anywhere else. When it comes the app, it is flawless. It simply never crashes. Regardless of what channel I watch it always comes up without any problems. Once you choose the channel, you have to option to watch the program that’s on form the start, to start it over, or to watch it live. Once you stop watching, you can always come back to the same spot. It saves your programs so you can come back later and pick right up where you left off. You can do that with countless shows. You can also watch from a different source. If I’m watching on my phone, and stop watching, I can watch from the iPad or the Apple TV app and watch it also without any problems. Tv quality is fantastic too. You also don’t have to sing on every single time. I haven’t to sing in or log in since I first logged in months ago. This service along with the apps in the different platforms are simply seamless. It’s really one of the best, if not the best I have on all platforms. It’s literally fantastic. 10/10.
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Great potential, horrible results.
The concept of sling is great. An app that allows you to watch your favorite shows live and on demand, where ever and when ever, without all the equipment, hidden fees and insane contracts that regular cable a satellite providers are know for. It's a great concept, if sling was able to deliver. They don't though. There's still many channels that sling doesn't offer, like spike and TLC. They also don't offer the big channels like CBS,NBC, ABC, Fox, etc. The on demand shows rarely work, the app usually crashes. Often times it will crash in the middle or towards the end of a show, and the only way to ever see the end is to restart it from the beginning and pray you make it to the end before it crashes again. There are symbols that you'd assume were fast forward/rewind/pause buttons, but they don't do anything when you press them. Sometimes the pause button works, but the app crashes when you try to resume. So if the app crashes 5 minutes before the end of your show, you can either restart it from the beginning, or move on with your life and never see the ending. Take my advice, spend the extra money and go with a provider like dish or direct TV. Sling may be cheaper, but it's not worth $20-$40 a month considering it barely works. Spend the extra money of a different tv provider, at least their products and services function properly and you get all the channels you want and not just a few.
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Great service, get another device
Sling TV in itself is a good cable alternative because you get what you want for the price you want to pay. I have had hardly any complaints about their service in itself. I pay $35 a month for all the sports I ever watch, which is just about unbeatable. However, the connection using the app is abysmal. The first couple months I streamed everything through my google chromecast but then it started glitching out after about 2 months. It was unwatchable and Sling’s average customer service reps had no good solutions for me. The right answer after discovering I was not the only one having this issue is that sling does not stream well using that type of device. I bought a Roku stick and the difference in performance as well as picture is night and day. So that’s why I say this app in itself is below average at best but when utilizing the proper platform, sling is an affordable service very much worth considering.
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