Great service, okay app
I really enjoy using Sling in lieu of cable to watch live and recent TV, but doing so on the iPhone can be annoying at times. For one thing, the menus are confusing: Suppose I want to watch CNN live. Should I look under “My TV,” “On Now,” “Guide,” or “Channels”? The interface doesn’t make it easy to watch the channels I view most often. It also cuts out at breaks between live shows, forcing me to refresh the app to watch the next program. On some channels, that maybe makes sense, but on news networks program boundaries aren’t supposed to be so disruptive.
One of my biggest gripes though is that the audio doesn’t pause when I receive or accept phone calls. Every self-respecting audio or video app silences playback during phone calls, but Sling keeps the show blaring in the background as you try to talk to the person on the other end.
I like my Sling subscription but I really hope they make some improvements to the app.
One of my biggest gripes though is that the audio doesn’t pause when I receive or accept phone calls. Every self-respecting audio or video app silences playback during phone calls, but Sling keeps the show blaring in the background as you try to talk to the person on the other end.
I like my Sling subscription but I really hope they make some improvements to the app.
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$110 in monthly saving from previous provider
I tried sling a little over a year ago and originally didn’t like it because they didn’t have the current sports package they do now. So glad I gave it a second chance I pay $130 less a month then what I was paying with direct tv and have access to game being aired across the country no black outs or bs like that. I had to pay and extra $20 buck a month to get unlimited wireless internet so I guess it really only saves me $110 a moth... haha I don’t pay extra for NFL red zone and have access to the largest archive of tv shows when I want to watch a rerun than any other app or service available. I have a HBO and Netflix subscription but recently realized I
Don’t need Netflix and am over game of thrones so I’ll be canceling both after this month. I honestly couldn’t be happier.
Don’t need Netflix and am over game of thrones so I’ll be canceling both after this month. I honestly couldn’t be happier.
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Update Failed
I love the concept of the app and didn’t mind the minor issues. This recent update stopped the revolving favorites list, which I appreciate.
Unfortunately, this update has made this app almost useless. It’s continually glitching up. In the shows with limited functionality you could generally go back if it skipped over something, no longer. It stops playing video, but continues playing sound and the app must be closed to sink them. I thought perhaps it was the channels I was watching. So today two hours ago I tried to finish 17 minutes of one show on a less stable channel, watch a 23 minute show on a fairly stable channel, and watch a 45 minute show on a very stable channel. As of now I managed to finish with difficulty the first show, not get past the preview to the second show, and some where between 15 and 20 into the third show. It glitched up again, so I decided to review the app.
If this is not fixed soon, I will likely have to cancel my subscription. I did give it three stars because until two days ago, it was a pretty good app.
Unfortunately, this update has made this app almost useless. It’s continually glitching up. In the shows with limited functionality you could generally go back if it skipped over something, no longer. It stops playing video, but continues playing sound and the app must be closed to sink them. I thought perhaps it was the channels I was watching. So today two hours ago I tried to finish 17 minutes of one show on a less stable channel, watch a 23 minute show on a fairly stable channel, and watch a 45 minute show on a very stable channel. As of now I managed to finish with difficulty the first show, not get past the preview to the second show, and some where between 15 and 20 into the third show. It glitched up again, so I decided to review the app.
If this is not fixed soon, I will likely have to cancel my subscription. I did give it three stars because until two days ago, it was a pretty good app.
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Zero customer service
I had sling for a month and a half. The first two weeks it was great then it started being glitchy. One day it completely stopped functioning, the little thinking wheel just kept turning and nothing was happening. I tried everything I reset my device, my internet, rest my account downloaded the app three more times , etc etc. I called customer service they told me to do everything I’ve already done which was fine, then they tell me there must be an update on the app that they need to look into so they have to escalate the matter to the engineering department. I said ok sure thinking it will be fixed maybe later in the day or next day. I called again after 3 days still same answer. A week later I’m getting frustrated because there is no follow up on their end and the app still doesn’t work. I call to cancel and was hoping like any other professional and ethical company that cares about their customers and customer satisfaction they would compensate me but they said the couldn’t unfortunately but can remove any new charges to my account. I was appalled!!! How can you ask a customer to pay for a service that isn’t working? It wasn’t about the money it was more about the principle. Oh and that was me talking to the manager who apparently has no authority to do anything. Unprofessional and extremely disappointing!!! Will never use them ever again.
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Inconsistent functionality
I’m reporting inconsistency on this app on all platforms be it apple, Samsung tv, or google play store. Here’s my issue. First of all the system won’t let me record a specific program. That program being any Formula 1 race. I can record almost everything else I want except for F1. I have to watch it as a past program only if I don’t catch it live. Doing this prevents me from fast forwarding. Normally I would be ok with this but the “resume” feature does not work @ all! So if I pause or exit the stream that I’m in the program will start itself over every time no matter which device I start or resume from. This is obviously frustrating not to mention how sluggish & unresponsive the commands are from my remote ...& it not my tv cause every other app works fine & does not crash nearly as much. I deleted all unnecessary data & have everything set to auto update & it’s still glitchy. As of right now I regret paying for Sling TV. I hope they can fix this because they have a good thing that could easily turn customers away to other platforms if they don’t fix this.
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Good but tv app trash
I like sling - although the apple app is great the tv one is trash . We downloaded the sling app for our Samsung curve 65” . If watching live tv it’s fine but watching previous season of a show it constantly stops and blacks out, then returns, it restarts, it black outs and freezes blacked out, etc . It also is slow when receiving remote control signals . Like I click down down and it’s stuck at the top . It takes a few tries to pause a show also . I thought it was the reponte and went to a different app - perfectly fine .
I don’t know if it’s does the same rn for recoded shows but for previous on demand shows it’s trash . So frustrating . Please fix it . We’re paying $54/m the same for cable - an cable doesn’t cause these issues . So please fix otherwise you’ve lost out services and I’ll make sure family and friends are aware of these issues and recommend they stay away from sling .
Thank you.
I don’t know if it’s does the same rn for recoded shows but for previous on demand shows it’s trash . So frustrating . Please fix it . We’re paying $54/m the same for cable - an cable doesn’t cause these issues . So please fix otherwise you’ve lost out services and I’ll make sure family and friends are aware of these issues and recommend they stay away from sling .
Thank you.
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Works fairly well
I just recently switched to sling TV from DIRECTV in order to save cost every month. The one thing I will say is that when playing back episodes on A&E the screen tends to freeze and the video stops playing all the audio continues this happens a lot I have to restart the app to get it to come back I reinstalled the app a few times as well but it still happening not sure if it’s the one episode or if it’s a continuous issue I will update for sure but the developer may need to look at their on-demand video playback. The other thing that’s a little frustrating is that I can’t use my sling login on A&E to watch videos on their app since their app has no problems. I’m guessing more so this is a cable company contract a conundrum then something that sling has control over but it would be nice if I could use my sling cable subscription to login to all of the channels apps as well just like I used to with DIRECTV. I will also say that slings mobile app is much better than DIRECTV which has got to be one of the worst in the business
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WORST SERVICE EVER
Your on demand programs crash and won’t cast to the TV, and in spite of several attempts via customer service to escalate the matter to get them resolved, after nearly a month, nothing has been resolved - even with proper error codes provided. To make matters worse, your customer service department says that you don’t credit back for the services you have failed to provide. This is INCREDIBLY unethical when a customer signs up in good faith to get a service and the provider fails to correct a problem, then adds insult to injury by saying they can’t credit back anything! The worst part of all is that I paid for your service unawares for 3 YEARS and never once used it until I researched charges on my bank account, and in good faith decided to try it out anyways - without complaint - and even upgraded the service to add STARZ and it doesn’t even stream on-demand without error codes and crashes (I never have gotten to watch a single on-demand show to it’s end). On-demand is the only reason I want this service to begin with, and your company simply can’t provide it- as is evidenced by bad review after bad review on Apple’s App Store! Your so-called customer service reps keep saying “sorry, but there are no refunds” and nothing ever gets fixed. What kind of business are you running there? This is outrageous!
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Great Start, Needs Improvement
Sling has great potential, and with some improvements, it could be a great app. The improvements needed would include PiP. As far as I know, Sling is the only streaming app that does not take advantage of PiP used with the iPad. Therefore, I have to shut the app down when I need to check email or try to do other tasks. A comment made by one of their competitors, when I checked to see if their app has PiP, was, they didn’t think Sling had the technical know how to do PiP. I’m beginning to wonder if that is true.
There is no clock to see the time. You can get a general idea of the time based on the show you are watching, but to get the specific time, again, you have to shutdown the app. In fact, I had to shutdown the app to write this review that the app asked me to write. I feel disconnected when using the app due to having to shut it down just to check on various items.
The app hangs and/or shuts down. I have missed many “good parts” due to the app either hanging up or just completely shutting down on its own.
There is no clock to see the time. You can get a general idea of the time based on the show you are watching, but to get the specific time, again, you have to shutdown the app. In fact, I had to shutdown the app to write this review that the app asked me to write. I feel disconnected when using the app due to having to shut it down just to check on various items.
The app hangs and/or shuts down. I have missed many “good parts” due to the app either hanging up or just completely shutting down on its own.
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Cheating! Misleading advertisement And bad customer service experience!
They sell fast and sell aggressively but provide no good support compared toother streaming services, i have tried all of them but Sling is the worst. There is t any option to give lower than 1 star here. I like to watch live cricket matches. There was an offer where you can buy Annual Willow tv package for little cheaper. So i bought it. After few days i realized Willow tv was not showing the live match. Instead it was showing some old match highlights. And then i saw bottom message that as per willow tv and sling tv partnership they cannot show the live match. Then, the willow tv on Sling is showing different matches than you take Original Willow Tv subscription from their website. This is misleading. When i contact them to discontinue subscription after 3 days. I asked i can remain subscribed for this month but i dont need Annual package. They said you can not discontinue Annual package.
WILLOW TV CHANNEL AND WILLOW TV ON SLING SHOWS DIFFERENT PROGRAMS SO DONT GET ATTRACTED TO CHEAPER PACKAGES, YOU WILL BE STUCKED. Suppose tv streaming company tells you about new offer where you can watch HBO channel for $10 a month. You would buy it and then you realize that HBO channel showing old programs. How would you feel?
WILLOW TV CHANNEL AND WILLOW TV ON SLING SHOWS DIFFERENT PROGRAMS SO DONT GET ATTRACTED TO CHEAPER PACKAGES, YOU WILL BE STUCKED. Suppose tv streaming company tells you about new offer where you can watch HBO channel for $10 a month. You would buy it and then you realize that HBO channel showing old programs. How would you feel?
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