TownSq User Reviews

TownSq

INNO3 SOFTWARE LTDA - ME

Lifestyle

Social Networking

Reviews Summary

Positive highlights

🔍

This app hasConsolidated communication and documents in one place

📅

This app hasConvenient access to community calendar and events

🗳️

This app hasDigital voting for elections

🙌

This app hasHelpful and responsive support team

🤝

This app hasImproved communication between residents and management

Negative highlights

🔒

This app hasPrivacy concerns with sharing personal information

📝

This app hasInability to edit or delete posted messages

🔍

This app hasConfusing and cluttered user interface

🔄

This app hasInconsistent and buggy app performance

💰

This app hasUnexpected fees for payments and services

📢

This app hasOne-way communication without resident feedback

🗓️

This app hasLack of integration with calendars and notifications

🔍

This app hasDifficulty finding and accessing relevant information

Top reviews

Most RecentHighest RatedLowest Rated

Limited Frustrating Experience with No Meaningful Release Notes

This captive community portal through Associa has limited accessibility to HOA historical data, and is frustrating use. Document search is frustrating. There is no ability to access events and announcements in the past.

Finally, the developer does not include any meaningful information in the Release Notes for updates. The user is only offered a canned & meaningless statement.

Show less

Earthsurfer

23 days ago

Response from developer

Thank you for this feedback. We appreciate you sharing this information and will relay it to our internal teams for future consideration. If you need any additional assistance, please reach out to our support team at support@townsq.io. Thank you.

TownSq and leander HOA attacks your freedom

The HOA and TownSq platforms have been criticized for their lack of responsibility and refusal to accept feedback from homeowners. This one-way communication system restricts residents ability to enact in meaningful dialogue and address concerns. Furthermore, residents have expressed concerns about their privacy being invaded. Unfortunately the app does not provide any means for residents to respond or seek clarification on messages received in their inbox. However Texas homeowners laws offer protection and legal recourse for individuals who feel their rights have been violated by such activities. The CC/Rs Law can be a valuable resource in addressing these issues and safeguarding homeowners interests.

Show less

oMaMori.TTV

3 months ago

Response from developer

Hello, good afternoon! The HOA can block replies from residents, it's optional and on the HOA. In case of any problem or suggestion you can contact us on support@townsq.io We're glad to help you. Together we live better!

UX leaves much to be desired

When you get a notification badge, then inside they app, you have no way whatsoever to see - what the notification was for. Which, AFAIU, is a violation of Apple design guidelines, and Townsw ignored my email about it. Just checking for more UI problems now: * Forum UI for some reason needs extra tap to load comments. * Requests tab in the app is called “Contact admin”, inconsistently with web UI. But hey, they have an “Offers” tab where they can advertise to you!

Show less

Vic765

3 months ago

Response from developer

Thank you for your feedback. We are sorry to hear that the app is not meeting your expectations, and it sounds like things may not be displaying correctly. Could you contact our support team at support@townsq.io so that one of our agents can look into this and see if we can resolve some of the issues for you? Thank you.

More useful for building managers than residents

This app is fine for communicating with the strata and building management. As a community app, it could be so much more. I would love to see enhancements to be able to communicate with other residents in the building.

An ideation corner
Buy trade sell page
Know your neighbours page
Trade recommendations page
Important events page

Show less

Lknech

5 months ago

Privacy Act violations?

Forcing people to agree to having their data sold, with the time being ‘in perpetuity’ in order to engage with their community, is a lowball move. Our strata is looking at whether this is acceptable under our government privacy laws. Town Square already charges the management company a fee and this is a shady practice. I gave 1 star because there isn’t a lower option.

Show less

Way to make it difficult

7 months ago

Having Issues

My HOA uses town square for payments. Unfortunately, I have not had a good experience. I set up my account for auto payment to make my life easier. After a year of payments being processed just fine, town square didn’t process my payment for the month of February, then they did process my payment for March. I had no idea they skipped a month until I got a delinquency notice from my HOA with lots of fees and charges. I tried to resolve this issue with town square and they have been unhelpful and have no idea why they did not process my payment . So if you HAVE to use this app, be very careful.

Show less

mauiroro

9 months ago

Response from developer

Thank you for your review. We are sorry to hear that you are experiencing this. We want to look into this further as we are having trouble locating your ticket. Can you contact our support team at support@townsq.io so we can look into this more and try to help resolve the matter? Thank you.

Needs better programming

I don’t know if anyone else has this issue but the log in window to this app is badly designed. You have to link it to your apple account yet won’t be able to on the app, unless you make a log on via computer? If you try to make a log on via app it sends you around on a wild goose chase until customer see tells you to do it on a computer… if you have any problems logging in you definitely can not use the app which needs to be fixed. For a system the deals with people’s finances this app needs to be seriously cleaned up.

Show less

Paintthatgreen

10 months ago

Response from developer

Thank you for your feedback regarding the login process for the TownSq app. We apologize that the app is not meeting your expectations and will relay this information to our development team. If you have any additional improvements for us, please do not hesitate to contact our support team at support@townsq.io. Thank you.

Can’t edit form comments

Why can’t we edit or delete a forum comment? Also let us opt out of notifications that are not related to our strata, without opting out of the ones FROM our strata.

Bigdrums