Leave a Review Vivid Seats | Buy Tickets
Bait and switch. Deceptive company. If I could leave a 0 I would
I initially attempted to purchase tickets on Friday December 29, 2023 for the Super Bowl being held in Las Vegas on February 11,2024 after a notification came across my phone for 15% off. However when trying to finalize the purchase all Vivid Seats took off was $30. It was hidden so the only way I could see the line by line pricing was by clicking several drop down options. So instead of finalizing the purchase, I called Vivid Seats to explain my issue. But they were of no help. They kept asking me to forward an email. It took them a while to understand the 15% notification wasn’t in email but instead a push notification. But they did ask me to email me a screenshot which I did. They said someone would contact me the next day but no one did. I spoke to a Sam, then a Ryan at some point over the course of December 30 and 31. And I spoke to a Joe who finally told me the protocol was to FIRST, I had to purchase the tickets at full price. THEN I would need to call in to have them credit me the 15%. So, on December 31, 2023 I made the FULL PRICE purchase and called and spoke to Joe again who said I would hear from Vivid Seats via email the next day. But no one has responded or credited my 15%. And I keep getting the run around because I kept asking for a supervisor but was never transferred to any. These are deceptive and criminal practicesShow lessDanteites
Developer Response
Hello! It is never our intention to mislead you or any of our fans, and we would like to provide some clarification regarding our promotional codes and offers. Most of our promo codes fall under certain terms and conditions. For example, there may be a promo code that is 15% off with a maximum savings of $30. For these reasons, we always want to review the terms and conditions of each promotion to ensure you and everyone who purchases with us are receiving exactly what was agreed upon check-out. We hope this helps clarify why we would request a screenshot for our review. Still, we regret to hear that you have not heard back, but we are happy to review your order to see how we can assist if you reach out to us privately on social media with your order information. Thank you for the feedback!Bait and switch. Deceptive company
I initially attempted to purchase tickets on Friday December 29, 2023 for the Super Bowl being held in Las Vegas on February 11,2024 after a notification came across my phone for 15% off. However when trying to finalize the purchase all Vivid Seats took off was $30. It was hidden so the only way I could see the line by line pricing was by clicking several drop down options. So instead of finalizing the purchase, I called Vivid Seats to explain my issue. But they were of no help. They kept asking me to forward an email. It took them a while to understand the 15% notification wasn’t in email but instead a push notification. But they did ask me to email me a screenshot which I did. They said someone would contact me the next day but no one did. I spoke to a Sam, then a Ryan at some point over the course of December 30 and 31. And I spoke to a Joe who finally told me the protocol was to FIRST, I had to purchase the tickets at full price. THEN I would need to call in to have them credit me the 15%. So, on December 31, 2023 I made the FULL PRICE purchase and called and spoke to Joe again who said I would hear from Vivid Seats via email the next day. But no one has responded or credited my 15%. And I keep getting the run around because I kept asking for a supervisor but was never transferred to any. This are deceptive practicesShow lessDeveloper Response
Hello! It is never our intention to mislead you or any of our fans, and we would like to provide some clarification regarding our promotional codes and offers. Most of our promo codes fall under certain terms and conditions. For example, there may be a promo code that is 15% off with a maximum savings of $30. For these reasons, we always want to review the terms and conditions of each promotion to ensure you and everyone who purchases with us are receiving exactly what was agreed upon check-out. We hope this helps clarify why we would request a screenshot for our review. Still, we regret to hear that you have not heard back, but we are happy to review your order to see how we can assist if you reach out to us privately on social media with your order information. Thank you for the feedback!Never using this app again!!
I had a concert I had to go to and I was on call with customer service since at the ticket booth I was told I didn’t have my name on any of the seats. I had already sent vivid seats an email concerning this days before but no response? I ended being put on hold for over 40 mins, and they hung up on me so I was forced to buy new tickets at the event. The tickets from beforehand ended up being transferred right after buying the new tickets at exactly the time the event was going to start which is unfair considering the fact that I had already bought new ones in place of the ones that never arrived. Did they expect me to wait last minute for the doors to close on me?? I obviously was furious about this instance and had been waiting over two weeks for a response on my case as I was told to wait to receive an email regarding my case but never received anything back until I called today and was told I wouldn’t be receiving a refund. Even though I was put on hold the day of the event for over 40 mins while the event was almost going to start and no sight of tickets until the exact moment the concert had already started and I had already purchased new ones. Vivid seats do better!!!!Show lessI want Instagram back!!!
Developer Response
Hey there, we appreciate you taking the time to explain your experience from your point of view and bringing the issue regarding the hold time to our attention. You should never be placed on hold for more than a couple of minutes at a time, and we'd love to review your order and the call in question so that we can ensure that this is properly addressed. Please reach out to our specialized team by sending us a direct message over our official Facebook, Instagram, or Twitter account as soon as possible - we're here for you!0 star experience - warning to all users
If I could give them 0 stars I would.
Purchased tickets 4 hours before the game, figured I wouldn’t have access to my tickets until an hour before the game. Hour before the game arrived, no tickets. Contact support, they said I will have them 30minutes until game time. No tickets. Contacted again. They said 15 minutes until game time and if not, they will resolve the problem right away. No tickets. Contact them again. They said they are looking into it and contacting the seller. I told them game starts soon and don’t want to miss any of the game. This is a hockey game, they finally decide to try and get us replacement tickets, 20 minutes after the game has started. We had a choice of taking the tickets that we missed the whole first period or a refund. We drove an hour to get to the game, paid for parking and spent over an hour trying to get this problem resolved. Customer ended up just giving us a refund that will take 5 days. They should have just gave us replacement tickets right away and there would be no problem. Why would I accept paying full price and miss the whole first period of a hockey game. We did get a $10 credit though. Such a joke of an experience. Will 100% be using an competitor app. Why use the credit when this same situation will probably happen again. Just be warned when dealing with vivid seats. Worst experience ever.Show lessBferg 017
Developer Response
Hi Bferg, please accept our sincere apologies that you ended up missing the game as a result of a delivery issue with your tickets. We want to review your order and the way that our agents handled the situation so we can ensure you receive an appropriate resolution for this experience. We would need more details or information in order to find your specific order in our system, so we kindly ask that you reach out to our specialized team by sending us a direct message over Facebook, Instagram, or Twitter via our official pages on those sites. We look forward to your message and to making this right for you.They double sold tickets
Bought tickets to a concert which they immediately charged for but when I went to the concert the tickets I had were already scanned into the building by someone else.
Buy through Ticketmaster insteadJoe Blafus
Scam beware
Also extremely rude customer service. I mean the absolute worst I’ve ever dealt with in terms of how rude they agent on the line wasVball2713
Turn off Notifications!
There is no ability to turn off notifications. I don’t need to know about upcoming events that I might be interested in, so please change your app to let me turn them off!Wezz27
Horrible
Tried to add payment method and update address and phone number and kept spinning and spinning.
Very difficult in changing password.
There are much better apps.
Do not use!Gerard ye
Steals money
I would give 0 stars if possible. Withholds money from cancelled events and refuses to contact venue and tells you to wait. Literally put the TBD date as 2099 so they never have to refund you as it will never reach that date. They send same generic message that they are waiting on a new date and cannot refund you even though event is cancelled and completely cut off contact. Same generic answers from every customer service representative, the exact same automated answer, and then just stops responding. I will never use this platform again. Use stubhub! Their customer service actually cares and are real people and solve any issues. Just wanted to update since they decided to respond, it has been over a year since I have been trying to get a refund. I went to lengths to contact the original company that distributed the tickets since my ticket was a resell, and that company said I had to get a refund through vivid seats but they have refunded everyone that originally bought tickets through them. Every single time I contact customer service to tell them I have this documentation, they tell me “we are in constant contact with the venue” which is a lie because if they were, they would know that it is cancelled. Then they stop responding. They have cut me off contact and stopped responding 3 times now in the past year of me trying to resolve this issue. Now I am out of over 300$. Avoid them at all costsShow lessBrieseyfbaby
Developer Response
Hi Brieseyfbaby, we understand the frustration that you feel when an event is postponed or cancelled and it takes awhile for you to get a confirmed update about your event's status. We set the year to 2099 in our system to separate the events that are in the process of being cancelled or are postponed without a confirmed new date. This helps us keep an eye on events that need to be monitored for those updates from venues, and is not intended to be reflective of a genuine date - it's only for organizational purposes and to make it clear that the event has not yet taken place. If the event is fully cancelled by the venue and they are voiding all existing tickets with no intent to honor them for a future date with the same performer, then you will be compensated in full for your order once we confirm how the venue would like us to handle tickets that have already been delivered. In some cases they may require you to return the tickets so that we can issue compensation. We're working hard to get updates on your event and will contact you via email as soon as we hear more. If you have any documentation from the venue or the original issuer of the tickets regarding the status of the event, please feel free to forward that to our support email address at support@vividseats.com, and include your order number in the subject line.Horrible
This app is scam as you have probably already read a few times. I bought $1400 tickets from this app and did not receive them through email like they claim. I highly recommend not going through this app. Made me jump through a bunch of hoops to try get my money back and they still denied me. Junk app!!! 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽Show lessmihmih09
