Vivid Seats | Buy Tickets User Reviews

Vivid Seats | Buy Tickets

Vivid Seats Ltd.

Entertainment

Sports

Reviews Summary

Positive highlights

🎉

This app hasSmooth ticket purchasing process

🔍

This app hasDetailed seat views help choose the right tickets

💰

This app hasLower service fees compared to competitors

Negative highlights

🚫

This app hasDeceptive advertising and hidden fees

🤖

This app hasUnhelpful and unresponsive customer service

🕰️

This app hasDelayed ticket delivery leading to missed events

🔄

This app hasDifficult to resell tickets on the platform

🚧

This app hasIssues with ticket validity and venue access

💰

This app hasRefund policies that favor the company over customers

Top reviews

Most RecentHighest RatedLowest Rated

Horrible customer service

I bought tickets through Vivid and what I received was not what I ordered. Vivid blamed it on the seller of the tickets and did nothing to help me. Vivid is ok unless you have an issue then you’re on your own.

Walking-Dude

7 months ago

Exceptional

I have had nothing but exceptional service this season. Quality & value by far the best.

wendel30

8 months ago

Rewards Program

I have seen a few bad reviews and I wanted to say that I have had zero problems with Vivid seats I have always had my tickets sent to me in time. I also love the rewards program! Every 10 tickets you get a credit with the average piece of those 10 tickets!

Khloe is 🍉

8 months ago

Bait and switch. Deceptive company. If I could leave a 0 I would

I initially attempted to purchase tickets on Friday December 29, 2023 for the Super Bowl being held in Las Vegas on February 11,2024 after a notification came across my phone for 15% off. However when trying to finalize the purchase all Vivid Seats took off was $30. It was hidden so the only way I could see the line by line pricing was by clicking several drop down options. So instead of finalizing the purchase, I called Vivid Seats to explain my issue. But they were of no help. They kept asking me to forward an email. It took them a while to understand the 15% notification wasn’t in email but instead a push notification. But they did ask me to email me a screenshot which I did. They said someone would contact me the next day but no one did. I spoke to a Sam, then a Ryan at some point over the course of December 30 and 31. And I spoke to a Joe who finally told me the protocol was to FIRST, I had to purchase the tickets at full price. THEN I would need to call in to have them credit me the 15%. So, on December 31, 2023 I made the FULL PRICE purchase and called and spoke to Joe again who said I would hear from Vivid Seats via email the next day. But no one has responded or credited my 15%. And I keep getting the run around because I kept asking for a supervisor but was never transferred to any. These are deceptive and criminal practices

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Danteites

a year ago

Response from developer

Hello! It is never our intention to mislead you or any of our fans, and we would like to provide some clarification regarding our promotional codes and offers. Most of our promo codes fall under certain terms and conditions. For example, there may be a promo code that is 15% off with a maximum savings of $30. For these reasons, we always want to review the terms and conditions of each promotion to ensure you and everyone who purchases with us are receiving exactly what was agreed upon check-out. We hope this helps clarify why we would request a screenshot for our review. Still, we regret to hear that you have not heard back, but we are happy to review your order to see how we can assist if you reach out to us privately on social media with your order information. Thank you for the feedback!

Bait and switch. Deceptive company

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Danteites

a year ago

Response from developer

Never using this app again!!

I had a concert I had to go to and I was on call with customer service since at the ticket booth I was told I didn’t have my name on any of the seats. I had already sent vivid seats an email concerning this days before but no response? I ended being put on hold for over 40 mins, and they hung up on me so I was forced to buy new tickets at the event. The tickets from beforehand ended up being transferred right after buying the new tickets at exactly the time the event was going to start which is unfair considering the fact that I had already bought new ones in place of the ones that never arrived. Did they expect me to wait last minute for the doors to close on me?? I obviously was furious about this instance and had been waiting over two weeks for a response on my case as I was told to wait to receive an email regarding my case but never received anything back until I called today and was told I wouldn’t be receiving a refund. Even though I was put on hold the day of the event for over 40 mins while the event was almost going to start and no sight of tickets until the exact moment the concert had already started and I had already purchased new ones. Vivid seats do better!!!!

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I want Instagram back!!!

a year ago

Response from developer

Hey there, we appreciate you taking the time to explain your experience from your point of view and bringing the issue regarding the hold time to our attention. You should never be placed on hold for more than a couple of minutes at a time, and we'd love to review your order and the call in question so that we can ensure that this is properly addressed. Please reach out to our specialized team by sending us a direct message over our official Facebook, Instagram, or Twitter account as soon as possible - we're here for you!

0 star experience - warning to all users

If I could give them 0 stars I would.

Purchased tickets 4 hours before the game, figured I wouldn’t have access to my tickets until an hour before the game. Hour before the game arrived, no tickets. Contact support, they said I will have them 30minutes until game time. No tickets. Contacted again. They said 15 minutes until game time and if not, they will resolve the problem right away. No tickets. Contact them again. They said they are looking into it and contacting the seller. I told them game starts soon and don’t want to miss any of the game. This is a hockey game, they finally decide to try and get us replacement tickets, 20 minutes after the game has started. We had a choice of taking the tickets that we missed the whole first period or a refund. We drove an hour to get to the game, paid for parking and spent over an hour trying to get this problem resolved. Customer ended up just giving us a refund that will take 5 days. They should have just gave us replacement tickets right away and there would be no problem. Why would I accept paying full price and miss the whole first period of a hockey game. We did get a $10 credit though. Such a joke of an experience. Will 100% be using an competitor app. Why use the credit when this same situation will probably happen again. Just be warned when dealing with vivid seats. Worst experience ever.

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Bferg 017

a year ago

Response from developer

Hi Bferg, please accept our sincere apologies that you ended up missing the game as a result of a delivery issue with your tickets. We want to review your order and the way that our agents handled the situation so we can ensure you receive an appropriate resolution for this experience. We would need more details or information in order to find your specific order in our system, so we kindly ask that you reach out to our specialized team by sending us a direct message over Facebook, Instagram, or Twitter via our official pages on those sites. We look forward to your message and to making this right for you.

They double sold tickets

Bought tickets to a concert which they immediately charged for but when I went to the concert the tickets I had were already scanned into the building by someone else.

Buy through Ticketmaster instead

Joe Blafus

a year ago

Scam beware

Also extremely rude customer service. I mean the absolute worst I’ve ever dealt with in terms of how rude they agent on the line was

Vball2713

a year ago

Turn off Notifications!

There is no ability to turn off notifications. I don’t need to know about upcoming events that I might be interested in, so please change your app to let me turn them off!

Wezz27