Leave a Review Vivid Seats | Buy Tickets
Selling tickets
Can not sell tickets purchased from Canada?
I read the fine print after.
Use a different app for tickets.Should read the fine print
First Time Buying Resell
I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I was a little nervous buying resell tickets. Especially with all the scalping and ticket scams going around but I decided to give it a try. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. In a panic I called vividseats customer service and tried to understand the situation. The lady who helped me was super polite and friendly. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). After a couple days they sent me a new ticket at no additional charge and I had no problems after that. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. Their customer service is some of the best I’ve seen. I ran into no issues getting into the concert and am extremely satisfied with vividseats.Show lessIloveavengers
Developer Response
Your experience is one of the many reasons why we exist. We strive to always provide an exceptional experience for every fan! We are glad to hear your experience was able to be turned around right in time for the show. Thank you for choosing us as your trusted ticket marketplace. We are looking forward to seeing you again soon!What I purchased I what I received was different
I purchased two tickets to Luke Combs that said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid seat misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.Show lessMike-Pittenger
I was scammed.
Very disappointed. I intended on purchasing Lakers tickets for my boyfriend’s birthday in February. The game wasn’t until April. Upon purchasing the tickets, vividseats claimed the tickets were “GA” and showed a picture of seats behind the lakers basketball hoop. I spent over $100 each for the tickets. After purchasing, I went to show my boyfriend the tickets, and the description of the tickets completely changed. It stated they weren’t tickets to the actual game, but tickets to a bar and club AT the game that you can’t even attend without actual game tickets. I immediately called the same day I purchased, and they were rude on the phone and not only would not help me resolve the issue, but spoke to me as if I were dumb. I called multiple times to get it figured out and no one I called spoke English well, and couldn’t fully communicate with me. I was polite and just trying to get some resolution, but was hung up on, and belittled. Customer Service told me the only thing I could do was sell the tickets. Not only were these tickets not the tickets described, but I never even received the tickets. I messaged a Laker’s fanatic, and he also informed me these tickets go for $25 on other websites. I was fully scammed, and lost out on over $200. Never again will I use vividseats, and I will tell everyone I know to stay far away from that website. f vividseatsShow lessgreci.mtz
Developer Response
We're sorry that the tickets you received aren't what you expected. We require our sellers to accurately label their listings, so want to investigate your order to make sure that was done. Please DM us on social media so we can look into this and resolve appropriately.User unfriendly with unhelpful customer service
The app doesn’t appear to have a way to update personal information such as address or phone number, which means unless new orders contain billing address and other details that are identical to that which was used to place the first order ever on the account, they will error out due to information mismatch. It’s also completely unclear which information doesn’t match, or where to find and update the information. After several frustrating attempts to update my information, I called customer service. They spoke with me and transferred me to various other departments for 45 minutes before eventually telling me there was nothing they could do for me, and that I’d somehow have to try and figure out how to update my own personal information in my account profile (even though I had said there’s no apparent way to do this in the app). They responded again that they were sorry they couldn’t help me. Terrible experience.Show lessHh gys
Unreliable
Vivid has cancelled multiple purchases the DAY OF the game. This is after booking and going on flights etc. Unreliable.Davio Burtio
Scam!
Tickets never showed up for March madness game in vegas. My guess is they were double selling. Terrible customer service. Asked for refund and they would dodge the question. They make it so difficult for you that you eventually give upPalooza444
False promises
Promised a free stamp upon downloading app and never got it. Sent an email about this and no response. Tried the “send your friend $10” and that didn’t work either. They claimed to give me 10% off another ticket, did not work. Estimated delivery of my electronic transfer was 03/20/23 and it is now 03/26/23 and I don’t have the ticket.Show lesshomeostaysis
Bad!!!
So frustrating dealing with that company!🍆aubergine
Can’t sign in
I created the account on my iPad and it will not let me sign in on my iPhone!February 2013
