Vivid Seats | Buy Tickets User Reviews

Vivid Seats | Buy Tickets

Vivid Seats Ltd.

Entertainment

Sports

Reviews Summary

Positive highlights

🎉

This app hasSmooth ticket purchasing process

🔍

This app hasDetailed seat views help choose the right tickets

💰

This app hasLower service fees compared to competitors

Negative highlights

🚫

This app hasDeceptive advertising and hidden fees

🤖

This app hasUnhelpful and unresponsive customer service

🕰️

This app hasDelayed ticket delivery leading to missed events

🔄

This app hasDifficult to resell tickets on the platform

🚧

This app hasIssues with ticket validity and venue access

💰

This app hasRefund policies that favor the company over customers

Top reviews

Most RecentHighest RatedLowest Rated

Horrible

Tried to add payment method and update address and phone number and kept spinning and spinning.
Very difficult in changing password.
There are much better apps.
Do not use!

Gerard ye

a year ago

Steals money

I would give 0 stars if possible. Withholds money from cancelled events and refuses to contact venue and tells you to wait. Literally put the TBD date as 2099 so they never have to refund you as it will never reach that date. They send same generic message that they are waiting on a new date and cannot refund you even though event is cancelled and completely cut off contact. Same generic answers from every customer service representative, the exact same automated answer, and then just stops responding. I will never use this platform again. Use stubhub! Their customer service actually cares and are real people and solve any issues. Just wanted to update since they decided to respond, it has been over a year since I have been trying to get a refund. I went to lengths to contact the original company that distributed the tickets since my ticket was a resell, and that company said I had to get a refund through vivid seats but they have refunded everyone that originally bought tickets through them. Every single time I contact customer service to tell them I have this documentation, they tell me “we are in constant contact with the venue” which is a lie because if they were, they would know that it is cancelled. Then they stop responding. They have cut me off contact and stopped responding 3 times now in the past year of me trying to resolve this issue. Now I am out of over 300$. Avoid them at all costs

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Brieseyfbaby

a year ago

Response from developer

Hi Brieseyfbaby, we understand the frustration that you feel when an event is postponed or cancelled and it takes awhile for you to get a confirmed update about your event's status. We set the year to 2099 in our system to separate the events that are in the process of being cancelled or are postponed without a confirmed new date. This helps us keep an eye on events that need to be monitored for those updates from venues, and is not intended to be reflective of a genuine date - it's only for organizational purposes and to make it clear that the event has not yet taken place. If the event is fully cancelled by the venue and they are voiding all existing tickets with no intent to honor them for a future date with the same performer, then you will be compensated in full for your order once we confirm how the venue would like us to handle tickets that have already been delivered. In some cases they may require you to return the tickets so that we can issue compensation. We're working hard to get updates on your event and will contact you via email as soon as we hear more. If you have any documentation from the venue or the original issuer of the tickets regarding the status of the event, please feel free to forward that to our support email address at support@vividseats.com, and include your order number in the subject line.

Horrible

This app is scam as you have probably already read a few times. I bought $1400 tickets from this app and did not receive them through email like they claim. I highly recommend not going through this app. Made me jump through a bunch of hoops to try get my money back and they still denied me. Junk app!!! 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

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mihmih09

a year ago

Selling tickets

Can not sell tickets purchased from Canada?
I read the fine print after.
Use a different app for tickets.

Should read the fine print

a year ago

First Time Buying Resell

I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I was a little nervous buying resell tickets. Especially with all the scalping and ticket scams going around but I decided to give it a try. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. In a panic I called vividseats customer service and tried to understand the situation. The lady who helped me was super polite and friendly. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). After a couple days they sent me a new ticket at no additional charge and I had no problems after that. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. Their customer service is some of the best I’ve seen. I ran into no issues getting into the concert and am extremely satisfied with vividseats.

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Iloveavengers

a year ago

Response from developer

Your experience is one of the many reasons why we exist. We strive to always provide an exceptional experience for every fan! We are glad to hear your experience was able to be turned around right in time for the show. Thank you for choosing us as your trusted ticket marketplace. We are looking forward to seeing you again soon!

What I purchased I what I received was different

I purchased two tickets to Luke Combs that said Pit Row 1 Qty 2 and what I received was two General admission tickets. I paid twice the amount I should have paid because I thought I was getting a premium ticket for row 1. Vivid seat misrepresented what they were selling and now they won’t credit the difference back for a general admission ticket. This is so bad and we got scammed from Vivid seats. Buyer beware of Vivid Seats.

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Mike-Pittenger

2 years ago

I was scammed.

Very disappointed. I intended on purchasing Lakers tickets for my boyfriend’s birthday in February. The game wasn’t until April. Upon purchasing the tickets, vividseats claimed the tickets were “GA” and showed a picture of seats behind the lakers basketball hoop. I spent over $100 each for the tickets. After purchasing, I went to show my boyfriend the tickets, and the description of the tickets completely changed. It stated they weren’t tickets to the actual game, but tickets to a bar and club AT the game that you can’t even attend without actual game tickets. I immediately called the same day I purchased, and they were rude on the phone and not only would not help me resolve the issue, but spoke to me as if I were dumb. I called multiple times to get it figured out and no one I called spoke English well, and couldn’t fully communicate with me. I was polite and just trying to get some resolution, but was hung up on, and belittled. Customer Service told me the only thing I could do was sell the tickets. Not only were these tickets not the tickets described, but I never even received the tickets. I messaged a Laker’s fanatic, and he also informed me these tickets go for $25 on other websites. I was fully scammed, and lost out on over $200. Never again will I use vividseats, and I will tell everyone I know to stay far away from that website. f vividseats

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greci.mtz

2 years ago

Response from developer

We're sorry that the tickets you received aren't what you expected. We require our sellers to accurately label their listings, so want to investigate your order to make sure that was done. Please DM us on social media so we can look into this and resolve appropriately.

User unfriendly with unhelpful customer service

The app doesn’t appear to have a way to update personal information such as address or phone number, which means unless new orders contain billing address and other details that are identical to that which was used to place the first order ever on the account, they will error out due to information mismatch. It’s also completely unclear which information doesn’t match, or where to find and update the information. After several frustrating attempts to update my information, I called customer service. They spoke with me and transferred me to various other departments for 45 minutes before eventually telling me there was nothing they could do for me, and that I’d somehow have to try and figure out how to update my own personal information in my account profile (even though I had said there’s no apparent way to do this in the app). They responded again that they were sorry they couldn’t help me. Terrible experience.

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Hh gys

2 years ago

Unreliable

Vivid has cancelled multiple purchases the DAY OF the game. This is after booking and going on flights etc. Unreliable.

Davio Burtio

2 years ago

Scam!

Tickets never showed up for March madness game in vegas. My guess is they were double selling. Terrible customer service. Asked for refund and they would dodge the question. They make it so difficult for you that you eventually give up

Palooza444