Does not support Help Scout apps
Response from developer
Hey SupaPuerco, thanks for the review. You're right in noting we don't have access to any of our integrations, whether paid or included as part of your plan at this time. We are tracking requests for this, but we'd love to hear more about which apps you'd be most interested in using, and how they'll fit into your workflow. If you can drop us an email to the support page that would be great!
Notes crash
Flower Shop finds the perfect App
Response from developer
Thank you so much for your kind words. Your feedback means a lot to our team, and we're so glad that you find Help Scout's notes and saved reply features so helpful. We'll do our best to keep bringing you updates that save your team time when taking care of your customers. Please keep in touch and let us know if you find there's something we can improve upon!
It seems to get worse with every update
If I wasn’t so busy it would make me switch to another product.
Response from developer
Thank you for your feedback, and sorry for the trouble. We're looking to build a mobile app designed for users who need access to conversations while untethered from their laptop. We aren't looking to bring every feature to the mobile app — such as the Workflow builder, or the areas related to Help Scout account management — but we're working hard at bringing a valuable conversation first experience for our users. We'll continue building and enhancing our app with the hopes of improving your experience in our future releases.
Recent update
No manual workflows in app
Response from developer
Hey Stiles, Shaun here from the Mobile team. I hope you're well! The manual workflow triggering is something we're tracking but not actively working on. Previously we were looking at exploring snooze, but our resources shifted to other work instead such as the redesigned Profile section. You'll be happy to know that discovery work on this is definitely on our near-future roadmap and I can keep you in the loop when that happens. Get in touch if you've any other questions for now!
Such a time saver!
So maybe my workflow fits perfectly with HS app, as I then work on desktop throughout the day, but it definitely helps when outside office hours to answer quick and not leave our customers hanging!
Plus, their support team is top notch :)
Response from developer
Hey Lau-Sim, thanks so much for the kind words. We're so glad that you find Help Scout so useful when away from the keyboard — and we'll do our best to keep bringing you updates that make that even more of a breeze. Always keep in touch if you find there's something we can improve on!
Mobile app needs help
Response from developer
Hey there. Thanks for this review, QixSilvr, we appreciate you taking the time to leave your thoughts as we're currently working through some major changes to the mobile app. Would you be willing to drop us an email to help@helpscout.com and expand further on the items you lifted above? Thanks!
Customer Service Unreachable
Response from developer
Hi there! That sounds frustrating -- we'd be happy to help you. Feel free to reach us via our Beacon contact widget here: https://docs.helpscout.com/ or by emailing us at help@helpscout.com. Looking forward to getting this untangled with you.
It’s very barebones
Response from developer
Hi mcfarljw, thanks for the review. We're continuing to ad new features and make improvements to existing functionality with each passing quarter, and would love to hear more about which features (aside from multi-logins) mean most to you. We're tracking requests for that feature, but it's not something we're currently working on. Drop us an email with other features or updates you're looking for and we can see if those are on our roadmap!
