Terrible customer service/ locked out of account.
I don’t usually write reviews but I’m fed up. This app is terrible is so is the customer service. I used to use this app all the time to drive and have made a decent amount of money during that time. However, I can no longer get back into or use the app. When I try to log into the app it says they sent me a link to my email and to use it, however I never received it. I’ve so tried resetting my password and it won’t even allow me send a link to my own email account for a reset so that I can try to get back in. I’ve contacted customer service to no avail. They give you the runaround with no solution then stop responding to your emails. I deleted and redownloaded the app hoping that would resolve my issues and now it keeps saying I have to enable my location for the app to “always”. I go to my location settings to set it to “always”and the option isn’t even there to enable it. The options are: motion and fitness, Siri and search, notifications, background app refresh, and cellular data. This app needs some serious work and so do their customer service. The irritating part is, you put your sensitive information in the app to use it, then cannot access it or even delete it. So now it’s just out there. It would be nice to talk to someone on the phone instead of through email.
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Horrible experience
I recently did one campaign with Wrapify and I’m never going back. When it was time to take out the advertisement wrap on my car, it ripped off a good chunk of the paint on both sides. I tried contacting Wrapify’s insurance claim and no one seem to take initiative in resolving my case. It’s been almost six month pending now and every time I tried to contact someone, I would get the same answer, which was that my case is still being reviewed. I got as far as going the the shop (assigned to me by the company) for an estimate and I sent in all the paperwork but it doesn’t seem like they want to compensate for the damage. I’m left on “pending” status. I opened a claim in July, it is now November and there’s no solution. If I do the paint out of my own pocket, I would lose so much more than the one campaign paid me. I am stuck with the damage and I truly regret trying Wrapify. I am very disappointed in their customer service and lack of initiative in taking care of their drivers. Ironically, the paint damage is it’s own advertisement of the company since I have many people asking me what happened to my car.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at feedback@wrapify.com. Thank you.
Wrapify
Pros- my first time doing Wrapify I had to drive for about a week. I work 40miles away from home, so I was able to qualify fast. I did my first campaign it was beer for the sponsoring raiders. The SWARM are for people who don’t have jobs because they literally do them doing times people are at work. There was only one time they actually did it during a game which was fun but yet confusing because the directions were confusing and no one at the stadium or near the stadium had any idea what was going on. I suggest a meeting place and person moving forward. We all finally linked up towards the end but it was very much chaotic.
Cons- I have been waiting for a new campaign since December, today I get an email saying a new campaign has signed up spots are limited sign up now but no campaign, however my coworker received her email Monday morning and was able to sign up? It’s very unorganized, I literally drive 40 miles one way and 40miles back home 4 days week, my off days I am still driving 40miles because I don’t live in Las Vegas and everything I need is in Vegas. Henderson is still a growing city. It’s just discouraging that we get excited due to an email and then nothing is in the campaigns however you want me to drive more.. but my gps is on all the time. Something has to be fixed.
Cons- I have been waiting for a new campaign since December, today I get an email saying a new campaign has signed up spots are limited sign up now but no campaign, however my coworker received her email Monday morning and was able to sign up? It’s very unorganized, I literally drive 40 miles one way and 40miles back home 4 days week, my off days I am still driving 40miles because I don’t live in Las Vegas and everything I need is in Vegas. Henderson is still a growing city. It’s just discouraging that we get excited due to an email and then nothing is in the campaigns however you want me to drive more.. but my gps is on all the time. Something has to be fixed.
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Response from developer
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at feedback@wrapify.com. Thank you.