Terrible Experience - Unprofessional Handling of My Situation
I’ve had an extremely frustrating experience with Neighbor, and I feel compelled to share. When I originally reserved space for my vehicle, I marked it as “inoperable,” and everything seemed fine. However, when I was asked to vacate the space, I was informed that my vehicle had to be operable in order to stay there. Despite explaining the situation and trying to work with the host, I ended up being forced to tow my vehicle out.
What’s worse is that I now have to pay an additional $200 in towing fees, even though the towing was only necessary because of the way Neighbor mishandled the situation. I’ve been very patient, but they’re clearly trying to distance themselves from any responsibility and avoid refunding me for this additional cost.
They’ve been unprofessional, manipulative, and unwilling to take accountability for their mistake. It’s not about emotions—it’s about facts. Their lack of accountability and poor customer service is shocking. I would not recommend using Neighbor based on how they’ve handled this situation.
What’s worse is that I now have to pay an additional $200 in towing fees, even though the towing was only necessary because of the way Neighbor mishandled the situation. I’ve been very patient, but they’re clearly trying to distance themselves from any responsibility and avoid refunding me for this additional cost.
They’ve been unprofessional, manipulative, and unwilling to take accountability for their mistake. It’s not about emotions—it’s about facts. Their lack of accountability and poor customer service is shocking. I would not recommend using Neighbor based on how they’ve handled this situation.
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