Terrible Experience - Unprofessional Handling of My Situation
I’ve had an extremely frustrating experience with Neighbor, and I feel compelled to share. When I originally reserved space for my vehicle, I marked it as “inoperable,” and everything seemed fine. However, when I was asked to vacate the space, I was informed that my vehicle had to be operable in order to stay there. Despite explaining the situation and trying to work with the host, I ended up being forced to tow my vehicle out.
What’s worse is that I now have to pay an additional $200 in towing fees, even though the towing was only necessary because of the way Neighbor mishandled the situation. I’ve been very patient, but they’re clearly trying to distance themselves from any responsibility and avoid refunding me for this additional cost.
They’ve been unprofessional, manipulative, and unwilling to take accountability for their mistake. It’s not about emotions—it’s about facts. Their lack of accountability and poor customer service is shocking. I would not recommend using Neighbor based on how they’ve handled this situation.
What’s worse is that I now have to pay an additional $200 in towing fees, even though the towing was only necessary because of the way Neighbor mishandled the situation. I’ve been very patient, but they’re clearly trying to distance themselves from any responsibility and avoid refunding me for this additional cost.
They’ve been unprofessional, manipulative, and unwilling to take accountability for their mistake. It’s not about emotions—it’s about facts. Their lack of accountability and poor customer service is shocking. I would not recommend using Neighbor based on how they’ve handled this situation.
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Please do NOT use this app
If you value your safety and security, please do not use this app. Neighbor does not verify the renters they allow to use their app, so someone with no tags rented out my parking space and I’m out of the country hence why I rent out my space. Unfortunately, their car was towed and now they’re demanding compensation and Neighbor doesn’t allow for us to send money directly through the app or to even reimburse them for their renting pay so I'm stuck and have no idea what to do. And of course I’ve reached out to neighbor three times over the course of four days and I have NOT heard back anything from them. They will call you non stop when they’d like to rent out your space but as soon as you’re needing customer support and assistance, they will be nowhere to be found. Please use a safer app that has actual customer support service and a number you can actually call. There are several people getting scammed on this app and hosts that are being put in dangerous and liable situations. Just save your sanity and find a different way to rent out your space.
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Terrible experience. DO NOT TRUST
I made a reservation to park my boat. It was an instant booking & I received an auto response asking to provide my personal information which I did in order to receive the instructions as stated. I never received any message from the host. So after waiting a day, I drove to the location & called the number on the gate, the host answered and began to bad mouth the app and gave no regard to my boat parking and repeatedly stated, you need to take it up with the app. After agreeing to wait until Monday, I contacted him again and he said I needed to pay an additional $200 or cancel. He was extremely rude & disrespectful. I contacted customer service and they took 2 weeks to “investigate” before issuing my refund. I ended up with an additional $300 truck rental charge due to waiting for the host over the weekend.
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Bad idea for many reasons
1) This app takes way more then 4.9% fee as the present it, you have to dig deep in the terms and conditions to find it-I found it after I had a reservation and seen the payout 35 bucks less. They say 1st month only but I’m assuming the 2nd month would bring another issue that’s in the fine print.
2) Don’t expect to get paid for the 1st month, they collect before tenant moves in and then you get your money a month later after they deduct a bunch of fees.
3) They change the pricing of YOUR space and don’t allow you to switch it back-they call it smart pricing and say the algorithm will determine the pricing.
4) I could go on and on about what a rip off this is but they wasted so much of my time alread. My best advice is if this is the side hustle your looking for then place your own ad on a free site and draw up your own contract between you and the person renting space, make sure it’s notarized but don’t let these greedy people tell you what you can and can’t do with your space or hold your money for a month while your space is being used 24/7. The insurance is something you can add to your own homeowners policy if you don’t already have those limits already but most people do if they are in the OC with space to spare
2) Don’t expect to get paid for the 1st month, they collect before tenant moves in and then you get your money a month later after they deduct a bunch of fees.
3) They change the pricing of YOUR space and don’t allow you to switch it back-they call it smart pricing and say the algorithm will determine the pricing.
4) I could go on and on about what a rip off this is but they wasted so much of my time alread. My best advice is if this is the side hustle your looking for then place your own ad on a free site and draw up your own contract between you and the person renting space, make sure it’s notarized but don’t let these greedy people tell you what you can and can’t do with your space or hold your money for a month while your space is being used 24/7. The insurance is something you can add to your own homeowners policy if you don’t already have those limits already but most people do if they are in the OC with space to spare
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Wasted my time
I have had great luck with Facebook and facebook market place but thought i would try this out since it specializes in storage. I have found Non existent customer service. Most of my ads were rejected with no reason given as to why. So i spent all that time typing the ad and taking pictures and posting pictures only to get rejected and then not knowing what i need to change or do differently to get accepted. Then when i did finally get an add to get accepted, i hardly got any inquiries and i followed all the recommendations given by the app. I tried this for months, and only got one tenant who only stayed for 1 month. Meanwhile i have tons of storage tenants from facebook that have stayed long term and paid more. This app is supposed to specialize in storage, yet it cant even do as good as facebook that doesn’t have anything to do with storage. I have not found this app to be beneficial in any way. They claim to insure both parties but you never really know how that will play out until your in a bad situation. So i don’t personally trust that. And neither does anyone that i have talked to. The few people that have reached out to me didnt even want to go through the app because they didnt trust it and they already had their own insurance that they trusted. I did get the one person to go through the app but again that only lasted for a month. Alot of work i have gone through making posts only to get denied and alot of work to only gain one tenant for 1 month.
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Response from developer
Hi there. Thanks so much for letting us know about your experience using Neighbor. We're really sorry to hear that you didn't receive any successful reservations. We'd love to look into this more to see how we can improve. If you haven't already, do you mind sending us an email at support@neighbor.com so we can help? Thanks again.
Great App
I recently used this mobile app to rent out my garage, and it exceeded my expectations. The app's interface is user-friendly, allowing for seamless navigation. The customer service team was outstanding, promptly addressing my inquiries and offering valuable assistance.
Thanks to the app, I found a renter within a week of posting. While the renter's suitability depends on various factors, the app played a vital role in connecting me with interested individuals swiftly.
I highly recommend this app to anyone seeking a convenient and efficient way to find renters. It's user-friendly, backed by exceptional customer service, and helped me secure a tenant quickly. Kudos to the developers for creating such a fantastic tool. I'll definitely be using it again and recommending it to others!
Thanks to the app, I found a renter within a week of posting. While the renter's suitability depends on various factors, the app played a vital role in connecting me with interested individuals swiftly.
I highly recommend this app to anyone seeking a convenient and efficient way to find renters. It's user-friendly, backed by exceptional customer service, and helped me secure a tenant quickly. Kudos to the developers for creating such a fantastic tool. I'll definitely be using it again and recommending it to others!
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Response from developer
Wow! Thanks so much for the incredible review, it means the world to us! Please let us know if there's ever anything we can do to help you. Thanks for being a great host!
App is nice, customer service is intrusive and annoying
App is nice, customer service is intrusive and annoying. I have had a few rentals through the app, but customer service reads all your messages and texts you on your cell number saying things like “remember, you can’t accept payment off the app” just from mere mention of how to pay when a customer messages, or “I see you have a new storage request, would you like us to accept it for you?” Literally 2 minutes after the request comes in. I’m talking to you Rose, people don’t need you to help them and don’t need you snooping in all our messages with customers. I had to block their phone number because they kept getting into my business.
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Response from developer
Thanks so much for taking the time to let us know about your experience. We definitely see how this could cause some frustration and would love to look into possible changes in our product. If you have any additional feedback on messaging/notifications, we'd love to hear from you! Do you mind sending us an email at support@neighbor.com? Thanks again for reaching out and helping us improve our app. 😊
Waste of time
I own a property in Southwest Atlanta a few minutes from the airport. Theoretically, perfect for individuals needing a place to park a vehicle long term for travel or storage. I have had a profile on the app for over a year and have received multiple inquiries. Unfortunately, every inquiry can be categorized into two groups. The first group is the homeless individuals looking for a place to park and live. (Van life= glorified homelessness). The second group is people that either can not read or can not follow simple instructions. The app lets you list how often the individual can come by and I selected “once a month” yet when the individual inquires about parking they ask to visit 4x a week. Several times a Neighbor representative called or texted about responding to the people that clearly did not read the posting. Lastly it’s not simple to delete the listing. Avoid this app and just use Facebook marketplace.
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Response from developer
Thanks so much for taking the time to share your experience with us, we really appreciate it. This sounds like a great location, and we apologize that our app hasn't connected you with better renters. We're currently looking into ways to improve this experience so hosts like you only receive renters that match the preferences you've set. If you don't mind, we'd love to hear from you so we can better understand your experience. Do you mind sending us an email at support@neighbor.com or reaching out via social media? Thanks again, our team appreciates you!
Don’t trust this app
Was not able to park and property I have reserved. Property was not accessible and host was not replying. I have missed my flight and now paying for airport parking. That’s has been no help or resolution from app
No insurance!
I know when I went with this app a couple years ago there was insurance. Now it says not protected? And now the property owner won't give me access to the property! I have been paying for 2 years, not coming on the property at all, and suddenly now that I am coming into town specifically to sell the rv im not allowed on the property to inspect or show potential buyers. My only option is to get it moved off site so I can have access to sell it but the property owners won't commit to anything claiming they have 3 boats to move so I can be let out. I don't mind that part but no communication to when that can happen or that I rented the spot with daily access between 8am-5pm and I have to spend $500 plus finding a new rental spot for a place I already picked as a place I could access and sell from has me super irritated!
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Response from developer
Hi there. Thanks so much for letting us know about this situation, we definitely understand your concerns and want to help. If you haven't already, do you mind sending us an email at support@neighbor.com? That way our team can get in contact with the host to make sure you can access your RV. Thanks so much.
