Host unresponsive
One star because a zero is not available. I had high hopes for storing my car for the winter. The host was close and reasonably priced. I signed up and made a reservation and was eventually contacted by the host. Ever since the initial contact it has been one excuse after another why I couldn’t meet, and finally no response at all. He took my money and left me hanging. I went to the address and no one was there, and I have no phone number for him. I’m very disappointed. Time wasted.
Update from one to two stars since I was refunded. I was able to get a refund from the app after reviewing my messages with the host. All in all it was a big waste of time for me. I can’t imagine how long it would have taken to get my car back if getting it stored was this difficult.
After this I contacted a second host who responded within 24 hours, instead of the six hours posted. I told him I would go ahead and reserve if I could move in the following weekend. I received no reply from the second host, so more wasted time waiting.
Update from one to two stars since I was refunded. I was able to get a refund from the app after reviewing my messages with the host. All in all it was a big waste of time for me. I can’t imagine how long it would have taken to get my car back if getting it stored was this difficult.
After this I contacted a second host who responded within 24 hours, instead of the six hours posted. I told him I would go ahead and reserve if I could move in the following weekend. I received no reply from the second host, so more wasted time waiting.
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Response from developer
We're so so sorry to hear about the experience you've had with this host. Have you already had a chance to email us at support@neighbor.com? We'd love to look into any refund options to see how we can help.
Sign up
I’m trying to sign up and take photo of my ID (drivers license) for verification but it keeps saying it can’t read my photos, when I take a picture of the front of my ID it takes its time and loads in clear and nice, then will take the picture on its own. BUT as soon as I try taking pictures of the back of my ID it starts glitching- taking super fast shots, I press retake and it’s an immediate snap shot, doesn’t even let me focus. I’ve tried 5 times on different counters, lighting, etc. so it can never register the back of my ID for the barcode, it’s too fast, constantly making it blurry. Idk what to do.
What would be nice is if it doesn’t force the picture for you, if it just lets ME click “Take a photo” on my own behalf I think it would work for me
What would be nice is if it doesn’t force the picture for you, if it just lets ME click “Take a photo” on my own behalf I think it would work for me
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Response from developer
Hey there. Thanks so much for reaching out to us about this frustrating situation. We'd love to troubleshoot this with you to see what's going on. Do you mind sending us an email at support@neighbor.com or sending us a private message via social media so we can help? Thanks again for letting us know!
Friendly neighbors!
This app was easy to use and the users involved were trustworthy and open to asking any questions a renter may have when leaving their valuables with a person they don’t know. All prices were reasonable and the app was helpful when confused! 5 stars 100%!
Hidden charges
I went in here because I saw a listing online for a spot to park my camper for 100$ a month. I only needed two weeks then I was taking it and moving out of state. All parties knew this. So the neighbor app gets involved right away. Telling me do not pay the owners directly. To pay through the app. Ok. Whatever that’s fine. So I go to pay and there it is. The 100$ spot has now jumped up to 135$ because the app wants its cut. Whatever I just pay it. I pick up my trailer two weeks later like I said I would. The app instructs you to close out through them so I do. Holy crap. They charge me another 135$ for leaving before the end of the month. Are you freaking serious!!!!! You took my 100$ spot jacked to 260$ and straight ripped me off and walked away. Don’t do any business with these thieves. You have been warned.
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Response from developer
Hi there. We're very sorry to hear about your experience using Neighbor. It sounds like you reserved a spot with the first-month discount, which only applies if you're in the space for longer than 1 month. Because you moved out after one month, you were charged for the other half of the monthly listing price. Please reach out to us at support@neighbor.com with any additional questions or concerns you have.
Great app
Super helpful and good to use
Good platform needs improvement
Overall, the system works. I made a nice profit, with minimal work and haven’t had any issues with renters. Usually people have been honest and trustworthy. The app sometimes glitches and customer service isn’t great. I understand everything comes at a cost, and maybe they will work through the glitches. For example, I referred a friend and supposedly they would give me $50 once they register and use the app. I’ve confirmed the registered and use the app and never received the $50. Customer service never replied to my email. I had other issues come up and I am still waiting for customer service. Regardless I still continue to use the app.
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Response from developer
Hey there. Thanks so much for sharing this review with us, we really appreciate it. We'd love to look into any glitches you've experienced so we can pass your feedback along to our engineering team. We'd also be more than happy to look into this referral to see what's going on. Do you mind sending us a DM through one of our social media channels so we can help? Thanks again!
Kind rental host
Trinnette (host)was wonderful. During my initial month, my fiance was going in for open heart surgery on April 15. He later had a severe stroke and passed away on June 3. Trinnette was compassionate and understanding. She worked with me to get my 29’ RV parked. When I needed help late in the evening she went out of her way to assist me. I would highly recommend her for vehicle storage.
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So far so good as a Host only one issue
I have been using this app for a few months now. I have had one renter. Pretty good experience in terms of the app. It does have a glitchy messaging system however I can see the developers are working on it. I will continue using this app, however it terms of marketing, I feel like there needs to be more of it. My renter left and gave me a great review. My spot is still empty and would like another renter for them to have a safe place to store their stuff ASAP.
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Solid platform with unfair policies.
Have been using app for 2nd month now. Got one client and even if client decided to take the car earlier than 1 month, renter still pays for entire month and they dont have prorated rates, which is fair. However, app allows renters to cancel anytime. I had reservation on June 21st, which I confirmed after answering all questions from the renter. After that another person reached out to me and I declined since I confirmed first reservation. The day when renter was supposed to show up, renter decided to cancel in less than 24 hours because renter found storage elsewhere. So that means following:
1. System does not penalize renter for cancellations last minute.
2. Renters are allowed to reserve for several months but cancel after 1 months, with no penalty.
3. Renters can reserve spots with multiple hosts and play a game and then cancel all or pick one.
Above 3 were confirmed by rep who called me back on support inquiry on June 29th around 7pm EST. Not fair rules to the host at all !
1. System does not penalize renter for cancellations last minute.
2. Renters are allowed to reserve for several months but cancel after 1 months, with no penalty.
3. Renters can reserve spots with multiple hosts and play a game and then cancel all or pick one.
Above 3 were confirmed by rep who called me back on support inquiry on June 29th around 7pm EST. Not fair rules to the host at all !
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Spot filled within 3 days of posting👍
I know not everyone will have the same experience. I posted my parking spots and within 3 days I got my first booking. So far so good.
Only issue at the moment is the messaging within the app is glitchy. Had written messages several times and it would disappear or it would send only part of the message.
Getting more storage spaces to get to see how it far it can go.
Only issue at the moment is the messaging within the app is glitchy. Had written messages several times and it would disappear or it would send only part of the message.
Getting more storage spaces to get to see how it far it can go.
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